Search Castles in Hialeah from CA $139

"Wow! So very impressed with your property and excellent staff who know how to handle so many guests waiting for check in after and pre cruise! Hats off to you and we would definitely return and recommend your hotel. You are doing something right! Loved the Room and view and all the amenities. Honestly I have never ever experienced perfection but this is it!! Thank you! "

"Seating was comfortable staff was very cool at first but then kept my 50 dollar refund didn’t schedule my shuttle bus correctly at 6 pm said it was incorrect after telling me to request 24 hours ahead and I did when it was time to go could’ve left me stranded pool was beautiful views nice breakfast lady was extremely nice air conditioning works perfectly hot and cold air was good"

"Room was clean. Staff not so friendly. Our room was right by the bar and we heard loud music and talking all night long til about 4am. It was a great location in the middle of everything but would not stay there again. "

"Room was very nice and didn’t use any of the amenities on property "

"The hotel as crowded. Could not even use the elevators without waiting in line for 30 minutes. Rude staff that enforced crazy rules like not being able to take to elevator to the ground floor. They had someone actually stopping guests in a rude and obnoxious manner. The pools were CROWDED to an unhealthy degree and the water was ….well you can imagine. "

"GREAT!"

"The hotel is very nice modern and clean. The location downtown is horrible. The restaurant was very short staff and only had one person waiting the bar and restauran, that poor lady. Not sure if the kitchen was short staff as well, but the pasta was very salty. Hotel does not have free parking and the parking garage is terrible, the elevator does not work and the stairs smells of urine. "

"Customer service was not great "

"The room smelled funky as soon as you walked in the room. There was no running water throughout the facility. The advertisement said breakfast included yet no breakfast was included. They didn’t have bottled water for the guests to drink while the water was out. Staff had poor customer service skills. Overall the hotel need li to come investigate this property."