Search Apart Hotels in Hays County

"Room was good ac was giod"

"Bugs"

"Clean room nice ready to help staff complementary muffin and fruit and free coffee"

"The hotel itself was phenomenal but the property around the hotel was full of trash, old furniture, and a mattress"

"Dirty floors all over,no towels in the room,then when we asked for it,the gave us stained towels,very old,bad smell in the walking areas inside building"

"Our room was great. Very clean"

"Nice hotel. Bed was comfortable. Breakfast was good."

"They gave me a room and when I went inside the room somebody was already in the room. I had to wait till they clean another room. The room was dirty the floor was sticky it smelled bad. The phone didn’t work. The tv controller didn’t had batteries. There were no towels in the restroom. No soap so I had to go down to the lobby because the phone didn’t work. They told me that they didn’t give out shampoo only soap. "

"I have traveled the world for the last 40 years I never had customers service front desk like that ever. I arrive at the front desk at 9:30pm after driving for 4:30 hours the front desk person was the rudest and the most unprofessional person I have seen in 40 years. I come in and say hello I need to check in here is my confirmation number she answered like that I don’t have any rooms we are all booked I said I am not asking for a new room I have reservation and it’s confirmed and paid for she said I don’t care about you reservation I am booked. I said you haven’t even looked at my confirmation I showed her my confirmation and even pulled out my credit card app to show her that is paid . She answered I don’t care about you reservation or your payment I don’t have any rooms I am not going to go back and forth and if you don’t leave I can call the police I asked to talked to a manager she said it’s no manager here today you can come back tomorrow and talk to someone this is by far is the worse customer service person I talk to ever . It’s very pathetic that you let 18 years old to run your business I have owned my business for 38 years I talked and seen tens of thousands of people a year I never seen that bad and poor customer service person anywhere. She did not want to give me her name but in the end she did her name is lani and I am sure you can find her name easily I arrive at 4/10/3026 at 9:30 pm This is just the beginning I am not going to let this just pass "