Title: Pelican Halong Cruise - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pelican Halong Cruise Luxury cruise ship with a marina and a full-service spa ![Front of property](https://images.trvl-media.com/lodging/9000000/8720000/8716600/8716540/10bb20b5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Couples treatment rooms, body treatments, hot stone massages](https://images.trvl-media.com/lodging/9000000/8720000/8716600/8716540/877d7a3e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Royal Suite, Ocean View | Beach/ocean view](https://images.trvl-media.com/lodging/9000000/8720000/8716600/8716540/e650671e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/9000000/8720000/8716600/8716540/65d747d6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Royal Suite, Ocean View | Beach/ocean view](https://images.trvl-media.com/lodging/9000000/8720000/8716600/8716540/f7ad3309.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies You can look forward to a free breakfast buffet, a marina, and an airport shuttle at Pelican Halong Cruise. This cruise ship is a great place to bask in the sun with fishing and kayaking. Indulge in a massage, a body scrub, and a body treatment at the onsite spa. The on-site restaurant offers breakfast, lunch, dinner, and light fare. Fitness classes are offered at the gym; the property also has a terrace and a bar. Guests can connect to free in-room WiFi. 8.6 Excellent ## Popular amenities - Kitchen - Parking available - Bar - Breakfast included - Gym - Room service ## Room options ### Check availability for these dates Tonight [Nov. 5 - Nov. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=8716540&PinnedHotelID=8716540&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=8716540&PinnedHotelID=8716540&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=8716540&PinnedHotelID=8716540&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=8716540&PinnedHotelID=8716540&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=8716540&PinnedHotelID=8716540&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=8716540&PinnedHotelID=8716540&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=8716540&PinnedHotelID=8716540&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=8716540&PinnedHotelID=8716540&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Minibar, in-room safe, soundproofing, free WiFi](https://images.trvl-media.com/lodging/9000000/8720000/8716600/8716540/6937c8d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Double or 2 Twin Beds, Balcony ### Highlights Balcony or patio Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Hair dryer Private bathroom Bidet - 194 sq ft - Ocean view - Sleeps 2 - 1 Double Bed OR 2 Twin Beds ![Minibar, in-room safe, soundproofing, free WiFi](https://images.trvl-media.com/lodging/9000000/8720000/8716600/8716540/ea00ba0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Balcony, Ocean View ### Highlights Balcony or patio Soundproofed Air conditioning Flat-screen TV Hair dryer Private bathroom Bidet Bathrobes - 194 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Royal Suite, Ocean View | Beach/ocean view](https://images.trvl-media.com/lodging/9000000/8720000/8716600/8716540/e650671e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite, Ocean View ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV Hair dryer Private bathroom Bidet Bathrobes - 322 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, soundproofing, free WiFi](https://images.trvl-media.com/lodging/9000000/8720000/8716600/8716540/db163a9b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Deluxe Ocean View Cabin ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV Bidet Hair dryer Private bathroom Shared/communal kitchen - 388 sq ft - Ocean view - Sleeps 4 - 1 Double Bed OR 2 Twin Beds ![Minibar, in-room safe, soundproofing, free WiFi](https://images.trvl-media.com/lodging/9000000/8720000/8716600/8716540/1ce33b59.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite Ocean View Cabin ### Highlights Balcony Soundproofed Air conditioning Flat-screen TV Bidet Hair dryer Private bathroom Shared/communal kitchen - 388 sq ft - Ocean view - Sleeps 4 - 1 Double Bed OR 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHa-Long-Hotels-Pelican-Halong-Cruise.h8716540.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHa-Long-Hotels-Pelican-Halong-Cruise.h8716540.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.92189%2C106.98450&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-_16oemMlnQJl5j7WFSpUBN6gI4=) Block 15, Pelican Private Lounge, Tuan Chau Island, Ha Long, Quang Ninh #### What's nearby - Ha Long Bay - 1 min walk - 0.0 km - Tuan Chau Beach - 18 min walk - 1.6 km - Tuan Chau Amphitheater - 2 min drive - 1.1 km - Dolphin Club - 2 min drive - 1.5 km - Ha Long Night Market - 12 min drive - 9.9 km #### Getting around - Ga Ha Long Station - 17 min drive - Haiphong (HPH-Cat Bi) - 44 min drive #### Restaurants - ‪Bunny’s - ‬2 min drive - ‪nhà hàng thq - ‬9 min drive - ‪Pool Bar - ‬14 min drive - ‪onze feestboot in Halong Bay 🚢🎉 - ‬8 min walk - ‪Golden Bamboo Hạ Long Restaurant - ‬13 min drive ## About this property ### Pelican Halong Cruise Luxury cruise ship You can look forward to a free breakfast buffet, a marina, and an airport shuttle at Pelican Halong Cruise. This cruise ship is a great place to bask in the sun with fishing and kayaking. Indulge in a massage, a body scrub, and a body treatment at the onsite spa. The on-site restaurant offers breakfast, lunch, dinner, and light fare. Fitness classes are offered at the gym; the property also has a terrace and a bar. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Limo/town car service, self parking (surcharge), and a front-desk safe - Barbecue grills, concierge services, and a 24-hour front desk - Luggage storage, meeting rooms, and a banquet hall Room features All guestrooms at Pelican Halong Cruise include thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and bidets - Flat-screen TVs with digital channels - Balconies, communal kitchens, and daily housekeeping ## Similar properties ![1 bedroom, free WiFi](https://images.trvl-media.com/lodging/112000000/111260000/111259100/111259011/02656d73.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luxury of the sea Cruise LanHa bay 5Star Ha Long - Pool - Breakfast included - Spa - Free WiFi CA $272 CA $310 total includes taxes & fees Nov 14 - Nov 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=111259011&PinnedHotelID=111259011&HadPinnedHotel=true®ionId=-1&adults=2) ![Vietnamese cuisine, ocean views ](https://images.trvl-media.com/lodging/9000000/8420000/8416500/8416493/8b314ca0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Signature Halong Cruise Hon Gai - Spa - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 102 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=8416493&PinnedHotelID=8416493&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach/ocean view](https://images.trvl-media.com/lodging/31000000/30940000/30934700/30934671/adde5fc7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Renea Cruises Halong Hon Gai - 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A restaurant ### Things to do - Fishing - Fitness classes - Full-service spa - Gym - Kayaking ### Family friendly - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Barbecue grill - Marina - Terrace ### Full-service spa - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Spa treatment rooms - Swedish massages - Thai massages ### Accessibility - No elevator ### More - 3 floors - Banquet hall - Built in 2012 - Designated smoking areas ## Room amenities ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - Flat-screen TV with digital channels ### Food and drink - Free bottled water - Limited room service - Minibar - Shared kitchen access ### More - Air conditioning - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 11:30 AM; Check-in end time: 12:30 PM Minimum check-in age: 18 ### Check-out Check-out before 9 AM ### Special check-in instructions This property offers transfers from the cruise terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Please be advised that this property is a cruise ship and not a standard hotel. Cruises are required to register guests with Ha Long Bay Management Authority and Port Authority Permits at least 24 hours in advance of departure. Check-in is 11:45 AM-12:30 PM at Pelican Halong Cruise's departure lounge, located at Tuan Chau marina. Guest registration requires: full name, date of birth, nationality, passport, and Vietnam visa. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - New Year's Day (January 1) Gala Dinner per adult: USD 25.00 - Gala Dinner on January 25 per adult: USD 25.00 We have included all charges provided to us by the property. ### Optional extras - Self parking fee: USD 10 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Pelican Halong Cruise Pelican Cruise Pelican Halong Cruise Ha Long Pelican Halong Ha Long Pelican Halong Cruise Pelican Halong Cruise Ha Long Ha Long Pelican Halong Cruise Cruise Cruise Pelican Halong Cruise Pelican Halong Cruise Cruise Pelican Halong Cruise Ha Long Pelican Halong Cruise Cruise Ha Long ## Frequently asked questions ### Is Pelican Halong Cruise pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Pelican Halong Cruise? > Self parking is available for USD 10 per night. ### What time is check-in at Pelican Halong Cruise? > Check-in start time: 11:30 AM; Check-in end time: 12:30 PM. ### What time is check-out at Pelican Halong Cruise? > Check-out is at 9 AM. ### Does Pelican Halong Cruise provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Pelican Halong Cruise located? > This vessel pulls anchor and sets sail from Ha Long for at least part of your stay. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Pelican Halong Cruise Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.4 Location ### 8.8 Staff & service ### 4.0 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 14 8 - Good 9 6 - Okay 0 4 - Poor 4 2 - Terrible 0 ### 4/10 Poor #### Elia Aug 15, 2022 Disliked: Amenities the staff was nice enough. the stay was far from luxurious. paying that amount of money for a room and being charged a ridiculous amount for watered down alcohol not to mention so much as a free water or soft drink i understand that is out of the staffs control. being fed reheated pasta and rice ,paper thin sliced chicken with mustard, bland barely warm fish. it was a pathetic experience for the price. again mostly out of the control of the staff. simply would not recommend. ##### Elia Stayed 1 night in Aug 2022 ### 10/10 Excellent #### ROBERT Sep 5, 2021 Liked: Cleanliness, staff & service Fantastic cabin exta gifts for our wedding anniversary ##### ROBERT Stayed 1 night in Aug 2019 ### 10/10 Excellent #### preeti Jan 12, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recommended The cruise was great. We were a family of four and we had a nice time. Everything was as promised and they were very punctual. The food was good and a lot of options were available. Ha long bay is breathtaking and the this cruise is a perfect way to see it ##### preeti Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 9, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing trip with so many activities! We did 2 nights, 3 days and had a great mix of things to do from the itinerary and chill time on the boat. We went off peak season so was not too busy or touristy although it was not empty. The staff were great and really accommodating, nothing was ever too much. Safety standards on Pelican were very high. The food was also great on board and they made a real effort with the service. Highlight was the view from the room - waking up to the scenery outside was second to none! 10/10 would recommend. Thankyou Pelican! ##### Verified traveller Stayed 2 nights in Jan 2020 ### 8/10 Good #### Verified traveller Aug 14, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Boats need to be renovated for a better and more pleasant stay ##### Verified traveller Stayed 1 night in Aug 2019 ### 10/10 Excellent #### Arturo Aug 12, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing experience! Ihighly recommend Azalea Cruise! Halong bay area is already amazing, and the crew at Azalea 1 were just incredible The food, hospitality and everything was unbelievable! The staff are so nice specially Elle, she was so helpful and always smiling! My only suggestion is to change the visit to the village, is a bit long and not much to do or see there, maybe do the cooking class there? But in general it was really really good! The rooms are so big and the views are breath taking, the whole program is very entertaining! entertaining! If you are traveling from Hanoi recommend you use their transport service, the car is huge and super comfortable. 100% recommended! ##### Arturo Stayed 2 nights in Aug 2019 ### 8/10 Good #### Verified traveller Jul 19, 2019 Liked: Cleanliness, staff & service, amenities Relación calidad precio dificil de igualar. Por 16 € la noche (2 personas) con desayuno hay poco más que decir. El aire no funcionaba al máximo pero no pasamos calor. Sin duda repetiré! ##### Verified traveller Stayed 1 night in Jul 2019 ### 10/10 Excellent #### Verified traveller Jul 1, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent experience Totally worth it. The experience lit up our trip in Hanoi. Very nice staff and scenery. Fun itinerary. Only thing to be aware is that the fee doesn't cover transportation from Hanoi. (But do book with them.) ##### Verified traveller Stayed 1 night in Jun 2019 ### 4/10 Poor #### Yichun Jun 10, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Waste of money We were on the boat 2 night 3 days. Really not worth the money. The food was terrible as they try to make it more high end with 5 different western dishes but instead should just service bah mi or other local food. The view was great but it would be enough after 1 night. Especially because the condition of the boat is old and there was so much dirt in the aircon. ##### Yichun Stayed 2 nights in Jun 2019 ### 8/10 Good #### Verified traveller Jun 6, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Time The boat offered great service and Halong Bay is truly one of the most beautiful places in the world. The only drawback of the cruise was the itinerary which was very repetitive as we did a 3 day 2 night cruise. Also, the food was nothing special and the AC in our room was very weak. But still, I would highly recommend Pelican. ##### Verified traveller Stayed 2 nights in Jun 2019 ### 10/10 Excellent #### yves Mar 8, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Tres belle croisiere. ##### yves Stayed 1 night in Mar 2019 ### 10/10 Excellent #### James Jan 12, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great little cruise The cruise was amazing great service from friendly staff that were willing to do anything to help. I just wouldn't use there transport service from Hanoi as the van drives extremely slow 70 - 80kmh resulting in a 3hr drive that could be done in 1hr 30mins in a private car as they do 130kmh. Over all the cruise was amazing excellent accommodation and food I would suggest 2 nights other wise it is very rushed and not relaxing at all. ##### James Stayed 2 nights in Jan 2019 ### 10/10 Excellent #### Verified traveller Jan 5, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 매우 만족스러운 여행이었습니다. 여러 활동으로 지루하지 않았고, 주변 환경만으로도 가치는 충분함. 크루들 또한 매우 친절하였음. 다만 저녁 식사는 약간 조정이 필요하다고 여겨짐. ##### Verified traveller Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Jessica May 16, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best three days in Vietnam Wow I cannot recommend this cruise enough. We had heard really mixed reviews about Ha Long Bay. In my personal opinion it was 100% worth it. Some things to note what cruise you pick and duration depends on what you see and how crowded it is. The people who complained to me were people who did crappy cruises or one day trips. I did my research this cruise was one of the most recommended and I did the two night option. This gives you the opportunity to get away from the crowds. While you still get to visit the touristy sights like the hike and caves the second day we were alone all day in Ha Long Bay. The crew is amazing so accommodating and kind. My friend got sick one day from sun poisoning and they checked in on her and tired to make her as comfortable as possible. The food was actually good. Buffet lunch then a 5 course dinner with options such as steak or sea bass. Breakfast buffet with seafood 4 course lunch followed by another 5 course dinner. I do not have a single thing to complain about. I would highly recommend Pelican and the two night cruise. ![](https://a.travel-assets.com/ugc/hotel-reviews/s1568-pd38fc520-595f-11e8-9e2f-02427cbe7472-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1809-pc8fcdc60-595f-11e8-9e2f-02427cbe7472-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1890-pcd597fc0-595f-11e8-90f5-02426f8ac431-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1903-pd37d2780-595f-11e8-9e2f-02427cbe7472-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jessica Stayed 2 nights in May 2018 ### 4/10 Poor #### Verified traveller Jul 27, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Unexpectedly Poor Cruise! I do expect more at this price and this level of Cruise. But the condition and cleanliness are surely below standard, furnitures are old, broken and a bit dirty. Their schedule is always delayed. Keep shortening our activities. One of the staff secretly took photos of my wife and other female customers, and feel angry with me after I discovered his misconduct!! It is horrible! The only good thing is the beautiful scene of Halong Bay, but this is nothing about the cruise's service. ##### Verified traveller Stayed 1 night in Jul 2017 ### 8/10 Good #### Nageswara May 26, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good experience There are so many cruises that one can pick on Halong Bay. We picked Pelican based on the rating and friends feedback. The service is good and we are well taken care of. Guides are good. For vegetarians the food choice is limited but good enough to survive a day. ##### Nageswara ### 8/10 Good #### JIKEUN Mar 15, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 나쁘진 않았으나 가성비는 떨어짐 로얄스위트에 묵었습니다. 60만원 가까이 들었는데... 가격대비 가성비는 떨어지네요. 참고로 교통편이 없어서, 16~17만원 정도가 추가로 들었습니다. ##### JIKEUN ### 8/10 Good #### Verified traveller Feb 5, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible shuttle bus service. The cruise experience was pleasant. However, we encountered a very unfortunate incident whereby we booked the shuttle bus service from our Hanoi hotel pick up to the cruise. We were told the pick up would be at 7:15. However, the bus did not arrive until 8am so we decided to take a taxi all the way to Halong. We were never notified of the delay. When we tried to call the sales representative about 20 times there was no pick up. When he finally picked up we have already boarded the taxi. We requested a refund for the shuttle bus and for them to pay for a portion of our taxi ride (total $80usd). They only agreed to pay for the shuttle bus refund but any portion of the taxi. We were very frustrated as we felt we were not notified. Their explanation was that there was a traffic jam hence they had to pick up other customers at other hotels first. I do not buy their excuse as I saw another cruise shuttle bus come pick up customers who stayed at the same hotel as us. Terrible customer service despite the enjoyable cruise stay. ##### Verified traveller ### 10/10 Excellent #### Rodrigo Jan 18, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bem organizado, acomodações excelentes O conjunto do serviço foi muito bom, o cruzeiro é simples mas bem organizado. As refeições foram boas, mas não excepcionais. Contudo, o esforço da equipe compensa. O quarto era excelente para uma cabine de barco. Amplo, bem decorado, confortável. ##### Rodrigo ### 8/10 Good #### Mahalo415, 神奈川県 Dec 27, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 最高の客室 2泊3日でクルーズに参加しました。日本人は我が家だけで、全てが英語の説明ですが、それほど困りませんでした。 食事はすごく美味しかった、とは言えないかもしれませんが、船上であることと、食事が目的ではない事を考えると精一杯のおもてなしを受けたと感じました。 今回のベトナム旅行はこのハロン湾クルーズが主な目的でしたので、一番良いロイヤルスイートを予約しました。お値段の差はビックリするほど違いませんが、お部屋の広さ、窓の多さ、バルコニーの広さでとても満足しました。またクリスマスシーズンという事なのでしょうか、ベッドの上にクリスマスカードとプレゼントがふたつ、赤ワインのフルボトルのギフトがあり感動しました。 ハロン湾に行かれるなら是非1番良いお部屋を検討されたらと強くお勧めします！ ##### Mahalo415 ### 10/10 Excellent #### Atul Dec 23, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing cruise! Worth every penny!! Amazing! Highly recommend!! ##### Atul ### 10/10 Excellent #### Chien-Chung Sep 17, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 悠閒享受世界級美景的郵輪時光 下龍灣不愧為世界級自然遺產，置身其中享受如明信片中的美景，不同時間到達的停泊風景都讓人讚嘆不已。飯店全船皆為國際客，飯店工作人員皆可以英文交談、導覽，服務熱誠且周到，任何客房需求都快速應協助。郵輪平穩舒適，房間景色如置身畫中；飯店經理好客熱情，安排的景點行程可靠，全程確保遊覽品質及遊客安全。美中不足的是無線上網僅大廳順暢，並不若客房介紹客房內都可接收。 ##### Chien-Chung ### 8/10 Good #### Verified traveller Oct 2, 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good experience We had a good time in this cruise. Room is nice and clean, staff are nice as well. ##### Verified traveller ### 10/10 Excellent #### Benjamin, 台灣 Aug 13, 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 雖然無法成行，但是留下了不錯的印象 這次因為下龍灣暴雨，我們下龍灣無法成行，但是這個飯店主動告知我們，並且很順利地完成退款，讓我非常印象深刻。 ##### Benjamin ### 4/10 Poor #### nicholas, seattle Nov 28, 2014 Disliked: Staff & service #### Not worth the time. Horrible value While the four hour ride to and from Hanoi is inevitable, the service was terrible, no English spoken, and you never know what is going oj with the shore visits. Food quality was sub par at best-- dinner was inedible. I guess I'm glad we did one of the better cruises in halong bay because I dont want to know what others would be like. At checkout our bill was a mess and they over charged us but couldn't be remedied because of the language barrier. It also took over an hour for our arranged transportation to arrive to take us back to Hanoi for our flight. A bit stressful. Now fighting with credit card company. I would skip the overnight cruise and instead do a day cruise and spend the night on shore in the city of ha long. ##### nicholas ## Expedia's Latest Trends ### Hotels > [Comfort Inn Magnetic Hill](https://www.expedia.ca/Moncton-Hotels-Comfort-Inn-Magnetic-Hill.h19643.Hotel-Information) > > [Residences UQAM Ouest](https://www.expedia.ca/Montreal-Hotels-Residences-UQAM-Ouest.h2787504.Hotel-Information) > > [Hotels near Mall of America](https://www.expedia.ca/Mall-Of-America-Hotels.0-l501836-0.Travel-Guide-Filter-Hotels) > > [Topas Ecolodge](https://www.expedia.ca/Sa-Pa-Hotels-Topas-Ecolodge.h2922248.Hotel-Information) > > [La Concha Key West, Autograph Collection](https://www.expedia.ca/Key-West-Hotels-Crowne-Plaza-Key-West-La-Concha.h3853.Hotel-Information) > > [Beach Hotel near Maldives](https://www.expedia.ca/Destinations-In-Maldives-Beach-Hotel.0-0-d109-tBeachHotel.Hotel-Filter-Destinations) > > [Signature Halong Cruise](https://www.expedia.ca/Ha-Long-Hotels-Signature-Halong-Cruise.h8416493.Hotel-Information) > > [Finest Punta Cana by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Finest-Punta-Cana.h42643300.Hotel-Information) > > [Alma Resort Cam Ranh](https://www.expedia.ca/Nha-Trang-Hotels-Alma-Resort.h45773013.Hotel-Information) > > [Holiday Inn Express Hong Kong Kowloon CBD2 by IHG](https://www.expedia.ca/Kowloon-Hotels-Holiday-Inn-Express-Hong-Kong-Kowloon-CBD2.h22355035.Hotel-Information) > > [Poseidon Hotel & Suites](https://www.expedia.ca/Mykonos-Hotels-Poseidon-Hotel-Suites.h1187158.Hotel-Information) > > [OUTRIGGER Kauaʻi Beach Resort & Spa](https://www.expedia.ca/Lihue-Hotels-OUTRIGGER-Kauai-Beach-Resort-Spa.h583022.Hotel-Information) > > [Seven Oaks Hotel Regina](https://www.expedia.ca/Regina-Hotels-SureStay-Plus-Hotel-By-Best-Western-Seven-Oaks.h15405.Hotel-Information) > > [Beaches Negril Resort - ALL INCLUSIVE](https://www.expedia.ca/Negril-Hotels-Beaches-Negril-Resort-ALL-INCLUSIVE.h606140.Hotel-Information) > > [Marriott Downtown at CF Toronto Eaton Centre](https://www.expedia.ca/Toronto-Hotels-Marriott-Downtown-At-CF-Toronto-Eaton-Centre.h26155.Hotel-Information) > > [The US Grant, a Luxury Collection Hotel, San Diego](https://www.expedia.ca/San-Diego-Hotels-THE-US-GRANT.h10802.Hotel-Information) > > [Four Points by Sheraton Victoria Gateway](https://www.expedia.ca/Victoria-Hotels-Four-Points-By-Sheraton-Victoria-Gateway.h1829964.Hotel-Information) ### Flights > [Flights from Lisbon District (LIS) to Calgary (YYC)](https://www.expedia.ca/lp/flights/lis/yyc/lisbon-to-calgary) > > [Flights from Montreal (YUL) to Chania (CHQ)](https://www.expedia.ca/lp/flights/yul/chq/montreal-to-chania) > > [flights from paros national airport](https://www.expedia.ca/lp/airports/pas/flights-from-paros-national-airport) > > [Flights from Toronto (YYZ) to Mumbai (BOM)](https://www.expedia.ca/lp/flights/yyz/bom/toronto-to-mumbai) > > [Flights from Winnipeg (YWG) to Harlingen (HRL)](https://www.expedia.ca/lp/flights/ywg/hrl/winnipeg-to-harlingen) > > [Flights from Lahore (LHE) to Istanbul (IST)](https://www.expedia.ca/lp/flights/lhe/ist/lahore-to-istanbul) > > [Flights from Winnipeg (YWG) to Regina (YQR)](https://www.expedia.ca/lp/flights/ywg/yqr/winnipeg-to-regina) > > [Flights from Prince George (YXS) to Los Angeles (LAX)](https://www.expedia.ca/lp/flights/yxs/lax/prince-george-to-los-angeles) ### Activities > [Things to do in Everett](https://www.expedia.ca/Things-To-Do-In-Everett.d6054460.Travel-Guide-Activities) ### Packages > [Europe Vacations](https://www.expedia.ca/Europe.d6022967.Destination-Travel-Guides)