Jackie, thank you for your feedback. We appreciate the kind words about the hotel and our staff. I apologize that the air conditioning was so loud. I will let maintenance know of your concern so we can see what we can do to provide you with a better nights sleep when you return. We look forward to seeing you again soon.

Thank you for the 5/5 review Heidi. We appreciate the feedback regarding the property, beds and towels. We strive for a great guest experience and we love to hear that our guests are happy. We look forward to seeing you again soon

Jennifer, thank you for your 5/5 review. We appreciate the kind words. The patio areas are a great place to wind down after a day out and about and with the mini bar being well stocked and reasonably priced you have more of an incentive to just relax and enjoy yourself. We will pass on your compliments of the staff and of Skies 322 to them. Thank you again for the great feedback and we look forward to seeing you the next time you visit Grand Forks!

Leonard, thank you for the 5/5 review. We appreciate you taking the time to do the survey. We looking forward to seeing you during your next trip to Grand Forks.

Thank you for the 5/5 review. We are glad you enjoyed your stay and look forward to seeing you again soon.

Thank you for your 5/5 review. We absolutely love feedback so we were happy to hear how much you enjoyed your stay. The Olive Ann Hotel is filled with uniqueness and charm. The bathrooms in the room are definitely no exception and have a ton of space to move around in. We look forward to your return.

Thank you Brianna for for 5/5 review. We would love to know what you liked about your stay. When you come to see us again please feel free to give the front desk feedback so we can pass along what we are going well to the proper departments. We look forward to seeing you again soon.

Sandra, I am glad that you are enjoying your time with us. There is so much to see and do here. Sweetwaters Coffee and Tea is absolutely amazing and provides such a variety of items. Skies322 on our second level has a menu that would satisfy even the most discerning tastebuds. Let's not forget about the fitness center on our 3rd level. Come see the staff at the front desk if you would like more information on any of these places or recommendations for other wonderful places in town if you decide to venture out into Grand Forks! See you again soon.

Thank you Eric for your 5/5 review. Our goal is always a great guest experience. Please feel free to let us know what made yours an excellent experience when we see you again.

Emily, thank you for the 5/5 review. We appreciate you taking the time to recognize all the beauty The Olive Ann Hotel has to offer. We love your feedback and are looking forward to seeing you on your next visit to Grand Forks,

Jacqueline, thank you for the 5/5 review. We look forward to seeing you again when you return to Grand Forks. We love feedback so feel free to let us know what made your experience with us so good.

Trina, thank you for the 5/5 review. We look forward to seeing you again when you return to Grand Forks. We love feedback so feel free to let us know what made your experience with us so good.

Carol, thank you for the review. We are glad you enjoyed the beds and found the location to be ideal for the many pubs and restaurants that are around us. When you return for another stay maybe we can recommend some of our favorites.

Sandra, thank you for the 5/5 review. Your high praise is appreciated. I am glad you found the beds to be comfortable. That is very important to a great nights stay. We are glad you enjoyed your visit and that you were able to take advantage of the shuttle to the airport. We look forward to seeing you again soon.

Becki, I apologize that we fell very short of a great guest experience. I can imagine how frustrating it was to arrive and for us not to be able to find your reservation. While the solution that was provided by front desk may have been the only solution they could provide at the time I am really sorry that a member of management was unavailable to assist them. I would love the opportunity to make the situation right by you. Please feel free to reach out to us at your earliest convenience so that we can do so. Thank you for letting us know that the back door key card entry was not working and that the fire box was open. I will have that looked at immediately. I hope in the future you will allow us another opportunity to provide you with the best guest experience possible.

Debbi, thank you for the very kind words in describing our decor and branding. We are excited that our guests are enjoying the atmosphere we have to offer. The Cloud 9 Event center is a magnificent venue and pairs very well with Olive Ann Hotel. With that being said let me first apologize that the tv was not functioning as it should have been. I appreciate that you let the front desk know so that we can fix the issue. I am also sorry that the solutions that we tried to offer the first night didn't fix the issue. I am sure that was very frustrating. We do appreciate your business and would like the opportunity to show you that we can provide you with the excellent guest experience that you should have received on your stay. We hope to see you again soon.

Danel, we appreciate you taking the time to complete a review. Thank you for the 5/5 and the recommendation of our beautiful property. We are looking forward to your return to Grand Forks!

Wayne, thank you for the 5/5 review. We strive for the best guest experience possible. We look forward to seeing you on your next stay.

Thank you for the very kind words, Frederick. We are glad you enjoyed your stay and was able to take advantage of the wall to wall, floor to ceiling windows that the Denali King Suite has to offer. We look forward to seeing you again on your next stay.

Thank you for your response, Elizabeth. Your praise means everything. I am glad you were able to take advantage of the free parking. The downtown area certainly has it's charms and is a the perfect location. We look forward to your return visit.

Thank you William for your kind words. The decor is definitely unique and amazing. There is so much to look at throughout the property. Can't wait to see what you spot within the hotel on your next visit.

Please except my sincere apology for the unbearable heat in your room. I can understand your frustration. We were able to locate the reason for the AC not functioning as it should. I would hope that you would allow us another opportunity to show you the best guest experience possible. We appreciate you leaving a response and letting us fix the issue. Our guests are of the utmost importance to us.

Lauren, thank you for the recommendation. There is so much to see and look at within this beautiful property. We hope to see you again soon and we appreciate the 5/5 review.

Thank you Kailey for the 5/5 review. I am glad that we were able to make your stay a good one. We look forward to seeing you again.

Daniel, we appreciate that you noticed the effort we are putting in to make your experience here at the The Olive Ann Hotel one you will remember. The staff takes pride in being friendly and welcoming. We hope to see you soon heading to another local event that our wonderful city has to offer.

Claudette, thank you for the 5/5!! We appreciate your kind words about our beautiful decor. There is so much to see throughout the hotel. When you return please allow us the opportunity to point out some of the things you may have missed on your last visit.

Bruce, thank you for the 5/5. I am glad your stay was perfect. If there was anything in particular that happened during your stay that I can pass onto my staff please feel free to reach out and let me know. We would like all of our guests to feel as you do. Hope to see you soon.

David, thank you for your review. While we strive for a 5/5 review we know sometimes things happen that would explain a lower score. We would love feedback from you to improve on your next stay. Please let us know how we can improve when you come back to stay again.

Deanna, thank you for the wonderful review. We strive for 5/5 reviews and we appreciate you leaving a great one. We look forward to seeing you on your next visit.

Nadia, thank you for providing feedback. We will have the water pressure checked in that room as well as figuring out the reason for the static. I am sure it was frustrating to have that happen every time you touched something. I apologize and will do everything we can to fix the situation so your next stay will be more enjoyable.

Deana, thank you for the 5/5. We appreciate it very much. We are glad you found the room to be comfortable and that we able to provide an atmosphere that made for a good stay. We hope to see you back in Grand Forks soon!

Glen, thank you for the 5/5. We appreciate your kind words. There is definitely plenty of choices for great food and drink in the downtown area. If you need any recommendations please feel free to stop by the front desk and our staff can offer some suggestions on some of the local favorites on your next visit.

Shaun, thank you for your review. We appreciate the feedback and I have addressed the issues with housekeeping and maintenance. While it is unusual for the staff to miss so much we thank you for letting us correct our mistakes and provide a learning opportunity.. We look forward to seeing you again soon.

***5/5***. Thank you Matthew for taking the time to review us. We are glad you enjoyed your stay and look forward to seeing you on your next trip to Grand Forks.

Kim, thank you for the 5/5. I can understand how frustrating it can be not to be able to sleep. A door is something we can take under advisement and we appreciate the suggestion.We also appreciate the kind words about the hotel being welcoming and that you were able to enjoy the Skies 322 restaurant. We look forward to seeing you again on your next visit to Grand Forks!

Roger, I would like to apologize for the heating issue that experienced during your stay. I am sure it was frustrating and i would like to assure you we have located the issue and we have fixed it. We would like another opportunity to provide you with the guest experience that you should have had. I hope you will consider giving us another try when you return to town.

Debbie, Sweetwaters Coffee and Tea has been a wonderful addition to the Olive Ann Hotel. We are glad they are here. You are correct that there is limited parking next to the hotel. The parking garage is free of charge for our guests. The other option for you to consider is Valet. We offer valet free of charge as well to our guests. We looking forward to seeing you again soon.

Diane, thank you for the 5/5 review. The right atmosphere is so important within a hotel. We strive to provide the best experience possible to every guest. I am glad that you loved the beds. They seem to be a favorite of most of our guests. When you return on your next trip please feel free to let us know what made this a 5/5 experience.

Jill, thank you for 5/5. We are continually striving to provide the best guest experience possible. Excellent service is definitely one way we can do that. I will pass on your kind words to my staff. I can't wait to see you on your next visit.

Thank you for the 5/5 review. We appreciate you taking the time to complete a review. We look forward to seeing you on your next visit!

Miranda, thank you very much for the 5/5 review. We strive to make every guest experience unique. We look forward to providing you with another great experience when you return to Grand Forks.

Colleen, thank you for your review. We love feedback and appreciate that you provided some. I apologize that your keys were not able to be programmed. It can be frustrating having to be let into your room. We located the source of the problem and hope we have fixed the issue. We get a lot of compliments on the pillows and I agree they are comfortable. Looking forward to seeing you again soon.

Hello, Karen!My name is Cory and I am the General Manager at The Olive Ann Hotel. I received your feedback and want to apologize for your recent poor experience you endured while staying at our hotel. May I please ask what were some areas of concern that prompted you to rate us a 1 of 5? It important that I share your experiences with my team so we can ensure these areas of concerns are addressed and resolved.Thank you again for your feedback!CoryGeneral Manager

First let me apologize for the heat not functioning as it should have. We have corrected the issue and we appreciate you bringing it to our attention. Our goal is to provide the best guest experience possible and I realize we fell short of that goal. We would like the opportunity to make your next experience a more pleasant one if you are willing to give us another try. Please feel free to reach out to me with any questions or concerns.