In-room safe, desk, laptop workspace, blackout drapes
Check availability

Reviews of Columbus Sea Hotel

2 out of 5
Columbus Sea Hotel
Via Milano 63, Genoa, GE

Reviews

6.6
Rating 10 - Excellent. 51 out of 362 reviews" "
Rating 8 - Good. 117 out of 362 reviews" "
Rating 6 - Okay. 99 out of 362 reviews" "
Rating 4 - Poor. 61 out of 362 reviews" "
Rating 2 - Terrible. 34 out of 362 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Alessandro H.

Stayed 1 night in Jan 2024
Response from Francesco on Jan 9, 2024
Gentile Signor Alessandro abbiamo visto la sua recensione. Sarebbe utile per noi sapere quali sono le motivazioni che l’hanno portata ad assegnare due stelle, per poter meglio comprendere quali sono stati i suoi motivi di insoddisfazione e permetterci di migliorare. E’ nostra premura far sì che i nostri ospiti trovino il soggiorno presso la nostra struttura un’esperienza positiva, quindi siamo dispiaciuti quando questo non avviene. Grazie per un Suo gradito riscontro

10/10 Excellent

Kingston

Stayed 2 nights in Dec 2023
Response from Francesco on Dec 13, 2023
Thank you for taking the time to review and assessment. Our commitment is always maximum to satisfy the needs of all our guests and we are sincerely happy that your stay was pleasant.Best regards

4/10 Poor

adriana

Just to spend one night
I was there three nights, in the whole hotel there was no heating, and the temperature was around 10 to 12 degrees celcius. They never inform that!!! Allways saying we are going to fix it, bu they new from day one there won't be a solution at least during my stay. I've got a terrible bronchitis, still with medications after 13 days! There are not restaurantes near by, the only good thing about this Columbus Sea hotel is the location: near metro, Principe bus station and MSC Cruises.
Stayed 3 nights in Nov 2023
Response from FRANCESCO on Nov 23, 2023
DEAR MADAM, WE SORRY AGAIN FOR WHAT HAPPENED.GREETINGS AND WISHES

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor hotel conditions, more like a 2-star hotel
Hotel is in a good location but needs quite a bit of updating and redecorating. The room itself was OK but the general conditions of the corridors and reception areas needs updating. There were many south Asian blokes loitering around the outside of the front entrance of the hotel and in the reception area - at least 10 of them - in slippers and shabby clothing and those outside were smoking away. Not exactly threatening behaviours but their demeanour and presence left a very poor impression of the hotel as a whole. Yes, there is EUR15 charge for carpark.
Stayed 1 night in Sep 2023
Response from FR on Oct 6, 2023
Dear Mr. Seng,We are astonished reading your comments, expecially regarding "Asian people" you mentioned.In this hotel all the guests are welcomed, regardeless their race, religion or whatever...We don't have a dress code, so everybody is free to wear any kind of clothes (obviously respectable). For what updating is concerned you noted for sure that the hotel has a renovation in course, so we are working on it. We invite you to read all the conditions on this site. Infact is clearly stated that the parking is upon payment and the rates are indicated.Best regards

2/10 Terrible

Adel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When u book hotel and u pay £100 I dint expect to pay £20 for over night parking I do understand payment for parking but not that amount the hotel is not worth the money I have paid never mind paying extra for parking I used this hotel before many times but this it will be my last time there are better hotels for the price and they don’t charge for parking
Stayed 1 night in Aug 2023
Response from francesco on Aug 31, 2023
Good morning . As specified at your check in, parking is subject to charges. This indication is also present on the expedia website. I think there is nothing more to say. Greetings

8/10 Good

Luca

Business traveller
Liked: Staff & service, property conditions & facilities
Good position
Stayed 1 night in Jul 2023
Response from Francesco on Jul 28, 2023
Gentilissimo Signor LucaGrazie per la recensione.Il nostro obiettivo è rendere il soggiorno dei nostri ospiti piacevole e con la voglia di tornare a trovarci.Speriamo quindi di rivederti presto!Buona giornata

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel, but needs work
The welcome was friendly and helpful and the check in went well. The hotel is a bit old and the decor is rather tired - the carpets need to be cleaned or replaced and there was a bucket collecting drips from the ceiling outside my daughter's room. On the other hand the staff were friendly and looked after us and gave good advice about visits.
Stayed 2 nights in Jun 2022

4/10 Poor

Suzanne

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Shabby but with some benefits
“Shabby” doesn’t quite cover the extent of neglect in this dreary hotel. Good points: price (most hotels near city center were very expensive), secure on-site parking, breakfast included eggs. The sheets and towels were clean. This would be a fabulous hotel with new carpeting and a coat of paint.
Freshly vacuumed hallway
Next to the elevator
Nicest room - the elevator
Stayed 2 nights in Sep 2021
Response from Emanuela, Reception on Nov 2, 2021
Thank you for coopertation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over to break up a journey - for the price, the room was OK - quiet. Helpful hotel staff.
Stayed 1 night in Sep 2021
Response from Emanuela, Reception on Nov 2, 2021
Thank you for coopertation.

4/10 Poor

Louribal

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not a 4 star hotel
Very disappointed for a 4 star hotel supposedly! Aged and needs a full remodel. Elevator takes only 2 people at a time
Stayed 1 night in Sep 2021
Response from Emanuela, Reception on Nov 2, 2021
Thank you for cooperation.

8/10 Good

Yahya

Travelled with family
Liked: Staff & service, room comfort
It was an old hotel , not so bad
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Hotel was ok. It is rundown but comfortable. Staff is friendly.
Stayed 2 nights in Jul 2021

2/10 Terrible

Awat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible!
Stayed 2 nights in Jul 2021

8/10 Good

C D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A reasonable hotel, handily placed.
Stayed 2 nights in Sep 2020
Response from Emanuela, Reception on Oct 13, 2020
Thank you to stay in our hotel like welcome guest. Your suggestions are really precius fo ua.

8/10 Good

Nicolò

Business traveller
Liked: Cleanliness, staff & service
Great view with some noise
close to the highway, at a walkable distance from the city center and the subway. great restaurants around. great view of the port although the noise from the ferries is very consistent
Stayed 2 nights in Sep 2020
Response from Emanuela on Oct 5, 2020
Dear Sir. thank you for being our welcome guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Was ok
Hotel was nice and clean, staff was very friendly. Bed was very squeaking and aircond display was very bright woke me up several times in the night
Stayed 2 nights in Sep 2020
Response from Emanuela, Reception on Sep 28, 2020
Thank you for your stay.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great Location, amazing view on the port and easy to park. The floors in the rooms could be redone.
Stayed 1 night in Aug 2020
Response from Emanuela on Oct 5, 2020
Dear Sir. thank you for being our welcome guest.

6/10 Okay

Justin

Disliked: Cleanliness, property conditions & facilities
The photos on line must have been taken a long time ago as the rooms are well over due for a make over. At 100 euro a night this was the most expensive place we have stayed and is well over priced. I wouldn't stay again and I wouldn't suggest anyone else does either.
Stayed 1 night in Jun 2019
Response from Emanuela on Jun 18, 2019
Thank you for staying at our hotel, and for your suggestions. Renovation work has begun and we hope to have you back as a welcome guest.

8/10 Good

Veronica, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view overlooking the harbour
Room was available on arrival. Nice quiet room. Nice view overlooking the harbour. Convenient to dine in dining room.
Stayed 1 night in Jul 2018
Response from Emanuela on Aug 31, 2018
We are pleasure to have you as a welcome guest. Best regards.

4/10 Poor

Paul L.

Harbor - Side Hotel
Rooms and hotel in general were poorly maintained. Carpets in hallway and guest rooms were stained and not clean. Drains in bathrooms (for brushing teeth etc) of all the rooms were stopped up. AC did not adequately cool rooms. Windows were noisy due leaking air when wind blew from harbor. There were no smoke alarms in any of the rooms and security systems did not work. On the positive side they served a nice breakfast which attracted a tour bus of people along with hotel guests.
Stayed 1 night in Jul 2018

8/10 Good

Chito, Burlington, ON. Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Close to the cruise port and the airport.
Hotel location is excellent. Close to the Principe train station (one ride on Bus #3) where you can take a train to go to places in Italy. It's also about 15 minutes to the airport.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Not a 4 star hotel
This hotel is advertised as 4 stars, which is completely inaccurate! There were none of the luxuries that I would associate with a 4 star hotel: -The breakfast buffet was meager and didn't even have proper bread, only these tiny bread rolls the size of golf balls. -The bathrooms didn't have seperate conditioner/shampoo/body wash/lotion, only small bottles of combined body wash/shampoo which are useless for women with long hair, and no conditioner. Very cheap move from a supposed 4 star hotel. -The rooms have ugly mustard and blue carpets, and 70s style dinged-up wooden furniture. They look like they haven't been renovated since the 70s, in fact. -There was no blanket or comforter to cover oneself at night. Only a sheet and the outer bed coverlet. -We had a 4-person room, which had two narrow single-person beds, and an uncomfortable double fold-up bed. -Check out is ridiculously early, at 10 AM. -They charge for wi-fi - per device connected! -The hotel is not walking distance from the city center. -The "sea view" rooms mostly overlook the parking lot of the shopping mall next door. -Given the proximity to the harbor and the road, opening the window during the day leads to a noisy room. The rooms were clean and spacious, and staff friendly. Other than that, this hotel is a 3-star if you squint, not a 4-star.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Large than average room but rather tired condition
We stayed 1 night. The room size is big. But it is in a tired condition and need renovation throughout. The breakfast is ok and just so so not much choices. Do feel like to stay in this hotel in future.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Definitely not 4* hotel. It was a disappointing last minute booking. No free wifi, no free parking. Hot, very dated room, tiny TV, average breakfast.

6/10 Okay

Ron

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Fernando, Buenos Aires, Argentina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel location and breakfast is nice.
I stayed just for one night. The hotel location is excellent. The room is large and clean. Parking very spacious. However, I must remark that A/C wasn't working (In a very warm night, and warm room). On the other hand, the WiFi Free Internet is not such. When many people in the hotel use it, it doesn´t work. And it means it interrupts very frequently.

2/10 Terrible

Thanh, U.S.

Disliked: Cleanliness, property conditions & facilities, room comfort
Will not be returning.
Hotel looks run down. Carpet was very dirty as there were spots all over the floor. Looks like mgt doesn't care. AC only gets turned on "every Wednesday" according to to front desk staff, which is unheard of. Honestly? Did they give themselves 4 stars? It was hot inside, but opening window is too noisy to sleep due to big ships & road traffic around the harbor. Service was okay, not very friendly, but we can deal with that. For sure we will not be returning as are much better places around that I'm sure are cheaper with better quality.

2/10 Terrible

Brian, Alicante

Liked: Cleanliness
Disliked: Staff & service, room comfort
Best Avoided
This hotel is situated just a single track railway line away from a very busy 24/7 working port, with ferry berths immediately opposite and a container dock within 500 metres. In spite of all this, and staying in May, with day temperatures in mid 20s, the air conditioning 'isn't turned on yet' and, when I complained that the room was too warm to sleep I was told to 'open the window'. Too noisy by far!! Not acceptable! Although clean, the room smelled, and I found another guest with the same complaint, but again were told to 'open the window'. The breakfast was also very poor for a supposed 4*. We are currently touring 5 countries using 10 hotels - this is the only 4*, all the others being 2 & 3, yet it is by far the worst.

2/10 Terrible

kath, cda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel changing hands
No English TV, Internet was sporadic, had to tell them to open bar, no maid service at all on the last day of our stay. Lastly, restaurant not open for dinner.

8/10 Good

Sepehr, Los Angeles, CA, USA

Liked: Cleanliness, staff & service, room comfort
Decent Hotel - Would Stay Again
I would definitely stay here again if I were in Genoa. Hotel staff are very friendly and helpful. Rooms were clean. Breakfast was very good. Parking was easy. It is a 30-40 minute walk to the city center but bus stops are close to the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right off main highway into the West Genoa. On the Industrial side of the harbor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Moty, Spain

Disliked: Staff & service, property conditions & facilities
Bad hotel
Receptionist (lady) was not welcoming and met questions with very non-useful answers Air condition was not cooling and August heat and humidity were killing Housekeeping forgot loo cleaning brush in the toilet when checked into the room! No kleenex was put in the room Very small TV like PC screen - only 4 channels were working Location is directly on the Port, bus stop is 10 minutes away and at night the area was the red zone meeting point We checked out very early, on the night before we requested to have packed Breakfast as we knew we were leaving early and we were denied although rate included breakfast Not sure how this is rated as 4 start while they have no food nor room service at night for our early take off

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good hotel, nice breakfast, a bit hard to arrive by car. Not easy to find by GPS and Google maps. Overall experience is good.

6/10 Okay

phil, london

Liked: Room comfort
Disliked: Cleanliness
Near to ferry terminal and airport
Room smelt musty otherwise clean. Staff friendly and helpful. Breakfast disappointing as we arrive with an hour to go before closure but many items gone

10/10 Excellent

Doug, Morrison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genoa
Good location & great staff

10/10 Excellent

Arno, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We only stayed at the hotel for 1 night. Coming from Genoa City Centre it could be tricky to find as the hotel is located right next to a very busy junction with a lot of roads going in all directions. The signage to the hotel could be improved however you could say this for the whole of Italy. The hotel offers more for free (or included in your rate) than advertised on this website - car parking is free, as is the WiFi and you also get two complimentary items from the mini bar in the room. Breakfast is amazing and well worth the additional fee. It was the first hotel in Italy we stayed at (it was our 12th night in Italy and our 5th hotel) to offer bacon and sausages!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JMM, Toronto

Liked: Cleanliness, staff & service
Very helpful and friendly staff
The staff were very friendly and helped us out a lot. Pop in to the bar to see the bartender, he was very friendly and the food was delicious! This hotel wasn't as close as we thought to the cruise port though. It is next to the Italian port, but the international ships were at a different port. We had to walk up and down a lot of stairs with our luggage. If you stay here, take a taxi to your port as it won't cost much and easily accessible to cars. There was a shopping mall close by that also had an entertainment complex.

8/10 Good

Carlos, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It' s a VERY Nice hotel
Beautiful, wonderful views to the Génova Port , Nice hotel, good and friendly staff, a proper room, Cleaness and some navy glamour

2/10 Terrible

Val, AZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near the ferry port
We had been referred to Columbus Sea Hotel by an acquaintance. We will NEVER stay there again. The carpet was filthy. The rooms were shabby and outdated and stank of cigarette smoke. The restaurant was not open except for a mediocre breakfast. The parking had signs stating that they were not responsible for damage or theft, as they left the cars unprotected. When walking in the area, we could not find a decent restaurant. We were later told that this was the hooker domain of town. The staff was not helpful at all. When we asked for a good nearby restaurant, we were referred to the McDonald's! They did not help us find bus routes to Porto Antico or help in any other way. The "shopping" that was supposedly nearby consisted of 3 or 4 run down shops and a small grocery store in a "mall" located next door, which also housed the McDonald's.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great city.
Fantastic staff, who looked after us really well, and were friendly too. Fantastic position overlooking the ferry port, which kept us occupied for ages! Housekeeping was faultless, with the rooms made up beautifully every day. What let it down was the maintenance. The extractor didn't work, the toilet seat was loose, and we couldn't fill the bath as the valve was stuck on "shower" setting. These were all reported, but nothing was done! Shame....

8/10 Good

Don, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent on night stop over
Just a one night layover between flight in and a cruise out. Hotel was perfect. Easy cab ride from the airport and a quick one to the ship, which we could see from the hotel. Excellent breakfast in an attractive dining room included with the room.

6/10 Okay

Verified traveller

Liked: Cleanliness
Perfectly ok hotel, rubbish wi-fi though!
Quite a tired hotel, but perfectly acceptable and pretty quiet. Apart from the lorry drivers queuing for the ferry outside who start honking their horns at 6 in the morning. I'm sure the Wi-fi used to be free but now you only get one hour, which isn't very long considering the speed of the connection is on a par with continental drift. The hotel does have its own car park, which is a definite bonus.

6/10 Okay

Adam

Liked: Cleanliness
Nice for a stopover
Difficult to find at first. Promised and advertised free parking which we fortunately got and had the last space but if that had gone we would have had no where to park our very expensivr car. Very seedy part of town. Didn't feel safe walking about and felt more relieved about getting a hotel parking space. Nice breakfast buffet. Staff okay. Had to pay city taxes of 2 Euros each upon departure per night. Why wasn't this charged through hotels.com?

8/10 Good

Ed, Anaheim, Ca

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel
Hotel ok. 15-20 minute walk to main part of town. Next time we will look for something closer to the city. Good breakfast. Wireless internet very slow - 1 euro per hour. The satellite internet on the cruise ship was faster. They called for us a taxi for the airport. The meter said 30e but driver charged 40e,then rebated 5e because I complained. Traffic was very heavy. Nice view of the port.

8/10 Good

Jack, Brisbane QLD, Australia

Liked: Cleanliness, staff & service, room comfort
Served it's purpose
It is a bit out of town, very convenient if you have a car, close to a supermarket and a pizza restaurant. The view is over the Ferries terminal and is close by to the cruise terminal as well. It was OK and it served it's purpose. The breakfast is reasonable, not abundant but with many choices. It was disapointing the fact that the towels despite that were washed up had a sour smell and smelled unclean. Otherwise it was quite OK. There is a extra 2 Euro/per day/per passenger city tax for all hotels in Genoa. Be mindfull of that.

6/10 Okay

Kim, London

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not one to linger in
This was an interesting experience. The hotel itself was decidedly old-fashioned, tired and tatty, and we would avoid going back. But the rooms were clean and the beds were comfortable. We had rooms overlooking the port, so were able to watch the ferries arriving and leaving. I suspect the hotel is mainly used as a transit for ferry passengers. The car park was free, and it was possible to walk into the town centre (about a mile) though the walk itself would not be the most pleasant experience because of the traffic and the raised freeway. Breakfast was good, with gluten free and dairy free options.

8/10 Good

John P

Liked: Cleanliness, staff & service, room comfort
Genoa Port
Good hotel close to ferries and free parking . You need a car to stay here.We did the Cinque Terre by train from here in 1 day and very enjoyable

6/10 Okay

MANUEL, WASHINGTON STATE

Liked: Staff & service
Disliked: Property conditions & facilities
GOOD HOTEL FOR THE MONEY BUT A LIITTLE REMOTE
THE HOTEL STAFF WAS NICE. THE ROOMS WERE FAIRLY CLEAN. THE CARPET NEEDED TO BE REPLACED. THEY HAVE A NICE BREAKFAST BUFFET AND THEY HAVE A NICE AREA ON THE 1ST FLOOR TO RELAX AND PLAY CARDS. THERE IS A SHOPPING AREA NEAR BY WITHIN WALKING DISTANCE. IT IS REMOTE TO THE REST OF TOWN AND HARD TO GET TO. OTHER THAN THAT IT WAS OK.