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Reviews of SpringHill Suites Marriott Ft Lauderdale Airport/Cruise Port

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 705 out of 1402 reviews" "
Rating 8 - Good. 340 out of 1402 reviews" "
Rating 6 - Okay. 163 out of 1402 reviews" "
Rating 4 - Poor. 105 out of 1402 reviews" "
Rating 2 - Terrible. 89 out of 1402 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Akbar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from General Manager on May 8, 2024
Dear Akbar, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We strive to provide a convenient and accessible location to ensure a smooth and enjoyable experience for all our guests, and we are delighted to know that you enjoyed our convenient location near the airport and cruise port. We look forward to welcoming you back the next time you are in the area.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Diane, Gatineau

Stayed 2 nights in Apr 2024
Response from General Manager on May 8, 2024
Dear Diane, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

2/10 Terrible

Keisha

Travelled with family and small children
Liked: Staff & service
For this to be a hotel near a port and the hotel staff aware of port days, the availability to check in early is quite disappointing. I called when my ship docked before 5:00 am asking about early check in. I was told the cleaning staff doesn’t get to the hotel until 9:00, and they had rooms waiting to be cleaned. I arrived at 9:00 am and they put my name and phone number on a waitlist. I didn’t get a room until 11:45 am. I asked why people that came after me were already in rooms. The hostess had her whole speech prepared. She said the room I had was the most popular. Now, had she offered something that would have been available earlier, I would have gladly taken it. But, I got no options. The lobby was full of people waiting to check in.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Keisha, Thank you for taking the time to convey your feedback. We regret not meeting your expectations and the concerns with regard to early check-in. While we do our best to accommodate our patrons in such a situation, we are sorry for any frustrations you you had. Our regular check-in hours start from 3:00 pm, and we did do our best to have you checked in early, but we understand you must have been tired from your journey and feel sorry for any inconvenience caused. Thank you once again for selecting us, and we hope to welcome you again. Sincerely,Freddy Serna,General Manager

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for airport travel. Staff was friendly. Breakfast was great. Shuttle to airport was an extra plus. Rooms are noisy.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Bridget, Thank you for your taking the time to review your stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We receive many positive comments about the convenience and cost savings that our shuttle service provides, so we are happy you appreciated this service. We also thank you for your feedback about the friendly service you received from our associates which made your stay enjoyable. Please come back and see us again on your next visit to the Ft. Lauderdale area. Sincerely,Freddy Serna,General Manager

10/10 Excellent

Cavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, good experience overall
Stayed 1 night in May 2024

10/10 Excellent

Danita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on May 7, 2024
Dear Danita, We appreciate you taking the time to leave your generous rating regarding your recent visit to SpringHill Suites Fort Lauderdale Airport & Cruise Port. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Freddy Serna,General Manager

6/10 Okay

Davor, Seatac

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Davor, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely, Freddy Serna, General Manager

6/10 Okay

Mark

Liked: Staff & service
Staff was friendly.
Stayed 4 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Mark, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed most aspects of your visit, especially our welcoming and accommodating service. However, we regret not meeting all of your expectations. We hope to have the opportunity to welcome you back to provide you with the exceptional stay you deserve.Sincerely, Freddy Serna, General Manager

6/10 Okay

Susan

Travelled with family
Liked: Amenities
Good value for a short stay. The room was showing signs of wear and tear and there was a dust in many areas of the main room as well as the bathroom.
Stayed 1 night in May 2024
Response from General Manager on May 4, 2024
Dear Susan, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the conditions of your room. Ensuring a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short in this regard. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest satisfaction. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the exceptional expereince you deserve.Sincerely, Freddy Serna, General Manager

8/10 Good

Nathalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a little dated but well maintained and clean. The rooms are very spacious. The location is within walking distance to multiple dining options and shopping. We arrived early in the day as we debarked a cruise and they were very accommodating, getting us in a room well before check in.
Stayed 1 night in May 2024
Response from General Manager on May 4, 2024
Dear Nathalie, Thank you for taking the time to share your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. Our spacious accommodations and convenient location near dining options and shopping aim to provide a comfortable and enjoyable stay for our guests. It is also wonderful to know that you found our welcoming and attentive service to your liking. We look forward to welcoming you back for another memorable experience.Sincerely, Freddy Serna, General Manager

8/10 Good

Niambi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet did not flush properly, parking lot does not have great lighting at night.
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Niambi, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for the maintenance issues in your room. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Your concern regarding the parking lot is also duly noted. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a flawless visit.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Cassidy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Wish we would have gotten some info on hours of the pool and breakfast. Booked here mostly because of the included breakfast. Didn’t know what time it ended & missed it.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Cassidy, Thank you for taking the time to share your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. Our team strives to provide a warm and welcoming atmosphere, and we are delighted to hear that their efforts resonated with you. We understand your disappointment about the pool and breakfast hours. In the interest of transparency, we aim to keep our website updated with the latest information to ensure our guests are well-informed before booking. We regret if you were not aware of this information prior to your arrival. We appreciate your understanding and look forward to hosting you again soon.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Rebekkah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Rebekkah, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

10/10 Excellent

Donald, Hillsboro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Perfect for the night before a cruise. Nice area around hotel for dinner
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Donald, Thank you for taking the time to share your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted to hear that your experience was exceptional and that you found our proximity to the cruise port and diverse dining options convenient for your travel plans. We look forward to welcoming you back again soon.Sincerely, Freddy Serna, General Manager

8/10 Good

Raveen

Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Raveen, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your kind rating. We are delighted to know that you enjoyed your overall experience with us, It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Freddy Serna, General Manager

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and within walking distance to nice restaurants (Firebirds was excellent). Shuttle to/from the airport was easy and close. Only 10 minutes from the airport. Hotel was nice and staff was polite and professional.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear John, We are thrilled to hear that you appreciated our hotel's convenient location near the airport and the diverse dining options available nearby, including the Firebirds restaurant. Providing easy access to both travel and dining experiences is a priority for us. Our shuttle service aims to make your journey seamless, ensuring you arrive with ease. Additionally, we are pleased to hear that our impeccable service made a positive impression on you. Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back for another fantastic visit in the future.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Laura

Travelled with family
Friendly staff, everything was clean, breakfast was great.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Laura, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we are delighted to hear that you enjoyed our spotless accommodations and courteous service. It is also wonderful to know that you relished our delicious breakfast offerings. We look forward to welcoming you back for another outstanding visit in the future.Sincerely, Freddy Serna, General Manager

4/10 Poor

jeffrey

Disliked: Cleanliness, property conditions & facilities
Room had a leak on floor, older and outdated
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Jeffrey, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room conditions. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a flawless visit.Sincerely, Freddy Serna, General Manager

8/10 Good

Dawn Anne

Travelled with family
Liked: Property conditions & facilities
Property was good Rooms were large. Signed up for our transportation to the airport but when we went down for our time the shuttle was full and had to take other transportation. This was stressful as we had previously signed up for a spot the day before.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Ms. Anne, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for sharing your feedback. We are delighted to hear that you enjoyed our spacious accommodations. However, we sincerely apologize for the inconvenience you encountered with the shuttle service. We understand your disappointment, and regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we look forward to welcoming you back to provide you with the hospitality we are known for.Sincerely, Freddy Serna, General Manager

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 30, 2024
Dear Andrea, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Freddy Serna, General Manager

8/10 Good

Antonino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The proximity to shopping and dining options. And of course our stay came with a hot breakfast and the free airport shuttle pick-up.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Antonio, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted to know that our location near shopping and dining options added convenience to your stay. it is also wonderful to learn that you enjoyed our delicious breakfast offerings and took advantage of our complimentary shuttle service. We look forward to welcoming you back for another fantastic visit.Sincerely, Freddy Serna, General Manager

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, room was clean, nice and well equipped
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Amanda, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port for your recent visit. We are thrilled that you enjoyed the spaciousness of your suite and all the extra amenities. Having a microwave, fridge, wet bar, and coffee station are great amenities for our guests. We make every effort to ensure you have a comfortable experience. Thank you again for choosing us. We can't wait to see you again.Sincerely, Freddy Serna General Manager

10/10 Excellent

Ingrid D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room was perfect for 5 and didnt feel crowded. Lots of stores in the are. Walking distance to Dania Point shopping which was a very nice area. Buffet breakfast had lot of food variety. Stuff polite and friendly.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. The proximity to Dania Point shopping must have been convenient, and we are delighted to hear that you enjoyed exploring the area. It is also wonderful to know that our well-maintained accommodations and courteous service met your expectations. Our buffet breakfast aims to please you with its diverse food offerings, and we are also glad you found it satisfying. We look forward to welcoming you back the next time you are in the area.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very freindly and helpful. Kick off our cruise woth complimentary mimosa. The area has lots of shopoing and eating options within 5 min walk. Very nice rooms with separate arwa to relax ans watch tv.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Cathy, Thank you for your terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad our courteous associates made you feel welcome, and your suite had everything you needed to make you feel at home. We also appreciate you mentioning our convenient location and well-appointed accommodations. We want every guest to have an exceptional visit, so we are always pleased to read excellent reviews like yours. It was a pleasure to host your stay before the cruise, and we look forward to your next visit. Sincerely, Freddy Serna General Manager

8/10 Good

Nathanael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with shopping and dining close by. Room was exactly as advertised - comfortable and spacious, exactly what I need. Nice to have 2 TVs and a pull out couch (if needed).
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Nathanael, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your kind feedback. We are pleased to know that your overall stay was satisfying and that you loved our beautiful property. We are also glad that you enjoyed our convenient location as well as spacious and relaxing accommodations. It was our pleasure hosting you, and we look forward to welcoming you again soon.Sincerely, Freddy Serna General Manager

2/10 Terrible

Natalie

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Poor service. Room was clean but water in the bathroom was yellow. Staff was not friendly. Bed was uncomfortable. Check in process is deceiving, room took 4 hours to be ready.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Natalie, Thank you for taking the time to review your stay with us. We want to extend our apologies for not providing you a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. We are also very sorry for the water issues you had in your bathroom, and we will share your comments appropriately. We do regret your disappointment due to the level of service you received from our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely, Freddy Serna General Manager

10/10 Excellent

Khateyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me know few hours early which I appreciated Finally staff My first time coming to Florida I liked it
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Khateyah, Thank you for the terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We appreciate you mentioning how our staff made you feel welcome and went the extra mile to make you feel at home. Your comments have been shared with the team, and they truly appreciated the recognition. We look forward to being of service the next time you are in Fort Lauderdale. Sincerely, Freddy Serna General Manager

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast
Stayed 1 night in Mar 2024
Response from General Manager on Apr 25, 2024
Dear Judy, Thank you for taking the time to post your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. It is nice to know you were pleased with our courteous associates. We are also glad the complimentary breakfast buffet started your day on the right note. We appreciate your feedback, and we hope to see you again on your next visit to the area.Sincerely, Freddy Serna,General Manager

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there 3 times it was great , great shopping area , staff and breakfast included was amazing
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Judy, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port your home away from home. It is delightful to know we continued to meet your expectations and that you were pleased with our ideal location and courteous associates, as well as the complimentary breakfast we offer. It is always a pleasure hosting your visit, and we look forward to welcoming you back soon. Sincerely, Freddy Serna,General Manager

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Thomas, Thank you for your terrific rating of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Sincerely, Freddy Serna,General Manager

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a one night stay after our cruise- pool was empty and clean !
Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Dear Kate, Thank you for your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are pleased you liked having a refreshing swim in our well-maintained pool and that you found our property to be in an immaculate condition. We appreciate your recommendation, and we hope to be a part of your pre and post-cruise visits in the near future.Sincerely,Freddy Serna,General Manager

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean rooms and pool area. Breakfast was well stocked
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Rachel, Thank you for the wonderful review! We were happy to read your suite was impeccably clean and that you were pleased with our courteous associates and well-kept pool area. It is also delightful to read you had a great breakfast experience. We appreciate your business, and all of us here at SpringHill Suites Fort Lauderdale Airport & Cruise Port look forward to your return soon. Sincerely, Freddy Serna,General Manager

8/10 Good

Wayan, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Wayan, All of us at SpringHill Suites Fort Lauderdale Airport & Cruise Port appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely, Freddy Serna,General Manager

4/10 Poor

Lucinda, Morgan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room 623: Window shade could not be lowered. There was no bath mat so had to use hand towel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Lucinda, Thank you for choosing to stay with us. We are sorry for the issues you encountered in the room assigned to you. We have taken note of the concerns you raised and will share them appropriately as we are continually striving to ensure a perfect visit for every guest. We are grateful for your feedback, and we hope you will consider giving us another chance to prove we are up to the task of delivering flawless accommodations.Sincerely, Freddy Serna,General Manager

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed before and always enjoyed the property and location. However, room, AC unit this time was extremely loud and it rattled the whole evening long. I would have shifted rooms but my partner is disabled and changing was a large inconvenience. Little sleeping occurred with the continuous noise
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Dawn, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port your home away from home. We are glad to know you were pleased with our beautiful property and prime location. However, we are sorry for the noise disturbances you and your partner encountered from the air conditioning unit in your room during your recent stay. We will address this appropriately and are grateful for your feedback. We hope to see you both again on your future visit to the area. Sincerely, Freddy Serna,General Manager

6/10 Okay

Denise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
We had a room by the elevator so it was very loud and the vent fan in the bathroom was loud. Also the laundry room was located by our room and the the machines were loud when they were watching and spinning I was charged for someone else’s purchases in the snack room
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Denise, Thank you for sharing your feedback. We sincerely apologize for the challenges you faced with the noise disturbances during your time with us. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Additionally, we are sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your comments appropriately, and we appreciate your patience.Sincerely, Freddy Serna, General Manager

10/10 Excellent

Betty, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Betty, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

10/10 Excellent

Virna, Oakville

Stayed 2 nights in Apr 2024

10/10 Excellent

Nekia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Nekia, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

10/10 Excellent

JASON, Anaheim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice and price is great. I like the convenience they offer for the Everglade cruise port. The rooms was a nice size and clean. Also they served continental breakfast which is a bouns. The one thing I really dislike was the shuttle pick up service from the airport. They need to have a better system on who was first waiting for pick up.It was a lot of families stuck waiting in the hot sun because shuttle drivers were not doing a good job of keeping track of who was there first waiting to be picked up it was kind of chaotic.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Jason, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted to hear that you enjoyed our spacious accommodation and delicious breakfast options. However, we sincerely apologize for the inconvenience you encountered with the shuttle service. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Freddy Serna, General Manager

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Krista, All of us at SpringHill Suites Fort Lauderdale Airport & Cruise Port appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely, Freddy Serna General Manager

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, those that i interacted with at front desk were very pleasant and helpful. The breakfast was good. Stayed there before and after my cruise and would choose them again
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Susan, Thank you for your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad our team made you feel welcome and you loved our breakfast offerings. We want every guest to have an exceptional visit, so we are always pleased to read nice reviews like yours. Your kind remarks will be shared with our team. It is always a joy to see our guests are excited about returning; we look forward to it! Sincerely, Freddy Serna General Manager

10/10 Excellent

M

Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Dear Guest, We appreciate you taking the time to leave your generous rating regarding your recent visit to the SpringHill Suites Fort Lauderdale Airport & Cruise Port. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Freddy Serna,General Manager

8/10 Good

queeny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Queeny, We are happy you chose SpringHill Suites Fort Lauderdale Airport & Cruise Port for your recent visit to Fort Lauderdale. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely, Freddy Serna General Manager

10/10 Excellent

thomas

Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Thomas, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna, General Manager

10/10 Excellent

Albannette

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff welcome was very helpful A Just a request for security guest, more light at the parking lot
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Albannette, Thank you for being our guest at SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your kind comments about our dedicated associates. We are pleased to know that our front desk staff took great care of you, and we will share your compliments with them. However, we are sorry for any inconvenience you had at the parking lot, and we will share your feedback with the appropriate individuals. Thank you again, and we look forward to hosting you again soon.Sincerely, Freddy Serna General Manager

2/10 Terrible

Guetchine

Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Guetchine, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Freddy Serna General Manager

10/10 Excellent

Sayeed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, close to shopping and food.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Sayeed, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your generous comments. We are pleased to know that your stay was perfect in every way possible and that you loved our beautiful property. We are also glad that you enjoyed our proximity to the restaurants and shopping center. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely, Freddy Serna General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again
Stayed 1 night in Apr 2024

10/10 Excellent

Mairym

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are awesome!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Mairym, Thank you for the terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We appreciate your mentioning how our staff made you feel welcome and went the extra mile to make you feel at home. We will share your comments with the team, and they truly appreciate the recognition. We look forward to serving you the next time you are in Fort Lauderdale. Sincerely, Freddy Serna General Manager