Chambres dans un hébergement Red Lion à Excelsior Springs

« When I got to the hotel to check in the clerk was too busy watching the soccer game and having side conversations asked me three times my information because he was not paying attention he was too busy yelling and excited for the game on tv when I finally got the card for the hotel there was black bug in the sink when I went to check out and turn in the card I asked the lady if she was going to check me out she told me yes and your $100 hold will go back on your card didn’t even bother to ask...

« There was broken tiles in the bathroom and the plug in the bathtub didn’t work. The room was dirty. It’s been a week and we still haven’t gotten our hundred dollar deposit back. We let them know the morning after about the damages in the room that were already there when we got there. The customer service was terrible. They also charged us an additional $30 for two kids to stay there. »