Find Hotels by Americinn in Ellsworth AFB from CA $87

"Great value. Very nice stay. Everything was clean and nice."

"There were roaches in our hotel room. Under the the couch in the suite was dirty and had trash under it."

"Great place to stay"

"This could be a fine hotel but the "staff" are rude and very very unwelcoming. Interrupting his family time obviously as he had a child behind the desk and rudely said "what do you need". Well, I am here to check in. This might have been the rudest most awkward check-in of my entire life. I stayed two nights prior and the desk clerk told me I didn't need my license, he handed me back the paper and said "put your license on the paper". I proceeded to tell him I didn't the other night, but I would go get it. Got back in and he says "Have you stayed with us before"? Ummmmmm.... I hate to complain but wow! This guy cannot work in customer service."

"The room was absolutely filthy and when I started to bring the issue to the staff's attention, I was looked at like I was crazy. No alternate room was suggested and since I had a very important appt, I felt forced to deal with the issue. I was also overcharged on my credit card once I checked in with hidden fees. "

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"The room was not clean when we arrived, although it had been released for us to occupy. The carpeted floor had not been vacuumed. There were peanuts on the floor and lint, etc. that had not been vacuumed. The bathroom had not been cleaned. There was a dried up contact on the tile floor. The breakfast was bordering on terrible. The eggs were cold, the oatmeal was cold. I had to find the breakfast attendant to notify her we needed forks. She was in the preparation room . . . sitting on a chair and texting on her phone. Will not stay at a Country Inn & Suites again. We had to check out a day early and we were not given a refund even though we were checking out prior to check-out time . . .stating we had booked for 3 days. I am sure they re-rented out paid for room, even though it was paid for by us."

"Room was newly remodeled, staff was great, breakfast was hot and good choices…. Will be staying there again!"

"I got a call from the property about an hour before check in letting me know they had double booked and I wouldn’t have my room available. Their team sprang into action and booked me a room at a neighboring property and refunded the reservation cost. In addition to the stay being at no cost, they even sent over a gift basket. Their actions proved to me that they truly put the customer first, even if they aren’t able to accommodate at their property. Amazing service recovery! You have earned a life long customer."