1/5 Terrible
Clive
Travelled with partner
Jun 25, 2022
The front desk male attendant working on Thursday night 06/23/2022 was very blunt, rude and inhospitable. It was his mistake that the Expedia rooms were still showing available but then he was not willing to offer us the family suite at the same price we booked online with Expedia. He had no desire or interest to assist us or fulfil the reservation we had booked online as he said he didn't have the same room type available!! Then why did he not close those rooms types online with the Expedia booking system. He was very apathetic and looked like he hated the job he was doing. His loss our gain as they moved us to Westin Bear Mountain Resort hotel which was obviously incredible service from Expedia going out of their way to provide exceptional service to us. This front desk guy does not belong in the people business!
Stayed 1 night in Jun 2022