Luxury Hotels & Resorts in Alaska

"Short staffed. No housekeeping and very few amenities. We booked a room for 4 people and were supplied 3 bath towels, 2 hand towels and 2 face cloths. No soap or amenities by sink. There was body wash, shampoo and conditioner in the shower. No pool towels. Our room was clean when we arrived but we stayed 5 days and no housekeeping was available. Staff were friendly but just not enough of them."

"It was fine, it's a bit outdated and the staff could have been friendlier but overall not bad. Having a restaurant on site was nice, however the menu listed on their website does not reflect what they actually offer. For instance, none of the breakfast items were available, instead it was a buffet that never changed items the 4 nights I was there. I also disliked that I have never received a receipt for what was charged to my card after checkout. I understand there is resort charges, however I have no paper trail of what I was charged and if it correlates to what I was quoted upon booking. Despite leaving this review on their website directly, I have not heard back."

"Maybe because one side of the hotel is being remodeled, the south tower was seriously neglected, but services could definitely use some improvement. We went three days without getting our room serviced—no towels, trash not thrown out; and the other days we had to ask to have our towels changed…which she just handed over. Not one single day did the room get cleaned. The back door that provides access to the parking worked 8/10 times. Making you walk around to the front entrance of the hotel…unfortunately for us, it’s -15 degrees. The hotel does have a pretty good restaurant. The front desk staff was good."

"Room 130 has water stains on the ceiling, No coffee maker, also my room key failed to work after two tries to reset it. The reservation attendant helped me with her key card! I’m a Marriott member and I expected better than this from you! "

"The pool was okay as far as cleanliness but it was way too chilly for me and my granddaughter to swim and play in. I realize there is a cost associated with a heated pool but in the winter it would have been a nice treat. I was told it was at room temperature and apparently that is considered warm enough to some people just not for me! Highly disappointed especially since there isn’t a hot tub. I will not be recommending this hotel to anyone looking for a nice pool."

"Waited 5-10 minutes for someone to help us check in, breakfast was pretty bare (sausage, Cereal with no milk, juice.) Pool was also too cold for my kiddo. "

"Great location, extremely clean and comfortable beds! Highly recommend!!"

"Clean room, "

"Yes, rooms were clean, friendly 👌 👏 "