Title: Hotel Posada del Ángel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=932&destination=Cuenca%2C+Cuenca%2C+Azuay%2C+Ecuador&selected=1327185&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Posada del Ángel Travelers can enjoy garden views during lunch and discover authentic Italian cuisine while immersing themselves in the local culture of Cuenca ## Photo gallery for Hotel Posada del Ángel ![Interior detail - Hotel Posada del Ángel (Cuenca)](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/91416627.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Chapel - Hotel Posada del Ángel (Cuenca)](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/733af8b4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Hotel Posada del Ángel (Cuenca)](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/40ab0c73.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily full breakfast - Hotel Posada del Ángel (Cuenca)](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/b1c125a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Staircase - Hotel Posada del Ángel (Cuenca)](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/caf01721.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hostal Posada Del Angel offers a peaceful retreat in central Cuenca. Guests can sample Italian specialties at Mangiare Bene restaurant, take in city views from the rooftop terrace, and appreciate convenient services like dry cleaning and luggage storage during their stay. ## Reviews 8.8 Excellent ## Popular amenities - Breakfast included - Parking included - Free WiFi - Restaurant - Business services - Bar ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=1327185&PinnedHotelID=1327185&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=1327185&PinnedHotelID=1327185&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=1327185&PinnedHotelID=1327185&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=1327185&PinnedHotelID=1327185&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1327185&PinnedHotelID=1327185&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1327185&PinnedHotelID=1327185&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=1327185&PinnedHotelID=1327185&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=1327185&PinnedHotelID=1327185&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ### View all photos for Standard Double Room, 1 Bedroom, Ensuite ![Standard Double Room, 1 Bedroom, Ensuite](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/2865530c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Bedroom, Ensuite - 180 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Comfort Single Room, 1 Bedroom, Ensuite, Courtyard Area ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/304b6369.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Single Room, 1 Bedroom, Ensuite, Courtyard Area - 183 sq ft - Sleeps 1 - 1 Twin Bed ### View all photos for Family Triple Room, 1 Bedroom, Ensuite, Courtyard Area ![Family Triple Room, 1 Bedroom, Ensuite, Courtyard Area](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/0d21a42e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room, 1 Bedroom, Ensuite, Courtyard Area - City view - 269 sq ft - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ### View all photos for Family Quadruple Room, 1 Bedroom, Ensuite, Tower ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/a7b3470e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, 1 Bedroom, Ensuite, Tower - City view - 194 sq ft - Sleeps 4 - 1 Double Bed and 2 Twin Beds OR 4 Twin Beds ### View all photos for Family Room ![Family Room](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/c8afa833.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - City view - 592 sq ft - Sleeps 5 - 3 Twin Beds and 1 Queen Bed ### View all photos for Economy Single Room ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/a6ffefea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Single Room - 172 sq ft - Sleeps 1 - 1 Twin Bed ### View all photos for Executive Single Room ![Executive Single Room](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/18b8469e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Single Room - 194 sq ft - Sleeps 1 - 1 Queen Bed ### View all photos for Basic Twin Room ![In-room safe, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/2000000/1330000/1327200/1327185/a6ffefea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Twin Room - 183 sq ft - Sleeps 2 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuenca-Hotels-Hostal-Posada-Del-Angel.h1327185.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuenca-Hotels-Hostal-Posada-Del-Angel.h1327185.Hotel-Information) ## About the area Located in Cuenca, Hotel Posada del Ángel is in the city center. San Sebastian Plaza and Río Tomebamba & Calle Larga are notable landmarks, and the area's natural beauty can be seen at Calderon Park and El Cajas National Park. New Cathedral of Cuenca and Plaza Rotary Market are two other places to visit that come recommended. [Visit our Cuenca travel guide](https://www.expedia.ca/Cuenca.dx932) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-2.89549%2C-79.00991&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Pwp4zIP6TndgmBCz_mhUhe7U3RI=) Simón Bolívar 14\\-11 y Estévez de Toral, Cuenca, Azuay ### What's nearby - ![Santo Domingo church at night, as seen from a rooftop on Park Calderon](https://images.trvl-media.com/place/6175552/9bcf9fe9-9e4b-4d0e-9ecc-fa69b9550479.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Calderon Park 7 min walk \- 0.6 km - ![Aerial View of New Cathedral in center of Cuenca, Ecuador](https://images.trvl-media.com/place/6112456/a27c6d4d-db0c-4e5e-9cf4-7ada53dc7647.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) New Cathedral of Cuenca 7 min walk \- 0.6 km - ![Cuenca, Ecuador - Stairs from Calle Larga to Rio Tomebamba](https://images.trvl-media.com/place/553248621532375170/c61299f3-9c52-4a7e-a1d1-7b694ee80745.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Río Tomebamba & Calle Larga 15 min walk \- 1.3 km - San Sebastian Plaza 2 min walk \- 0.2 km - University of Cuenca's Orchid Garden 7 min walk \- 0.6 km ### Getting around - 14n - Antonio Borrero Station 11 min walk - Unidad Nacional Tram Station 14 min walk - Cuenca (CUE-Mariscal Lamar) 15 min drive ### Restaurants - Jodoco Belgian Brew 2 min walk - Café San Sebas 3 min walk - Café Del Zaguán 2 min walk - Mangiare Bene 1 min walk - Casa Azul 3 min walk ## About this property ### Hotel Posada del Ángel Hotel near Calderon Park Located close to San Sebastian Plaza and New Cathedral of Cuenca, Hotel Posada del Ángel provides free full breakfast, a rooftop terrace, and dry cleaning/laundry services. The on-site Italian cuisine restaurant, Mangiare Bene, offers lunch, dinner, light fare, and garden views. In addition to a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self parking - Airport drop-off service (surcharge), express check-out, and express check-in - Concierge services, a 24-hour front desk, and coffee/tea in the lobby Room features All guestrooms are individually furnished, and offer comforts such as laptop-friendly workspaces, as well as perks like free WiFi and safes. Other amenities include: - Bathrooms with free toiletries and hair dryers - 25-cm plasma TVs with digital channels - Private yards, wardrobes/closets, and LED light bulbs ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/30000/20200/20146/w4940h2872x0y8-18ede477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Dorado Hotel Downtown Cuenca - Breakfast included - Spa - Parking included - Free WiFi 9.0 Wonderful 222 reviews CA $113 CA $124 total Apr 6 - Apr 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=20146&PinnedHotelID=20146&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/96000000/95990000/95984900/95984880/59f56fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vaway Hotel Downtown Cuenca - Free WiFi - Restaurant - Breakfast available - Parking available 9.0 Wonderful 114 reviews CA $82 CA $82 total Apr 27 - Apr 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=95984880&PinnedHotelID=95984880&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/20000000/19700000/19693000/19692983/fb90c28d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points By Sheraton Cuenca Cuenca - Pool - Hot tub - Breakfast included - Free airport shuttle 9.0 Wonderful 443 reviews CA $124 CA $136 total Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=19692983&PinnedHotelID=19692983&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/10000000/9460000/9459100/9459054/6c05f962.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Santa Lucia House - Forum Downtown Cuenca - Breakfast included - Parking included - Free WiFi - Business services 9.4 Exceptional 494 reviews CA $73 CA $81 total Apr 30 - May 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-30&endDate=2026-05-01&selected=9459054&PinnedHotelID=9459054&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/9000000/8460000/8453500/8453477/bca0546a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel NASS Downtown Cuenca - Breakfast included - Free WiFi - Restaurant - Parking available 7.8 Good 121 reviews CA $46 CA $46 total Apr 5 - Apr 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=8453477&PinnedHotelID=8453477&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/12000000/11820000/11820000/11819968/d26e417b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Valgus Downtown Cuenca - Hot tub - Breakfast included - Parking included - Free WiFi 8.0 Very good 30 reviews CA $97 CA $107 total May 2 - May 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-02&endDate=2026-05-03&selected=11819968&PinnedHotelID=11819968&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/2000000/1530000/1522200/1522196/6c0fecab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mansión Alcázar Boutique Hotel Downtown Cuenca - Breakfast included - Spa - Free WiFi - Restaurant 9.6 Exceptional 349 reviews CA $136 CA $149 total Apr 26 - Apr 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-26&endDate=2026-04-27&selected=1522196&PinnedHotelID=1522196&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; 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Check-in end time: 8 PM Contactless check-in available Express check-in available ### Check-out Check-out before 12:30 PM Contactless check-out available Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 90 per vehicle (maximum occupancy 3) - Nearby parking fee: USD 3 per night (656 ft away; open 6:30 AM to 10:00 PM) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Alcohol is not permitted at this property Parking height restrictions apply ### Property is also known as Hostal Posada Angel Hostal Posada Angel Cuenca Hostal Posada Angel Hotel Hostal Posada Angel Hotel Cuenca Hostal Posada Del Angel Hotel Cuenca Hostal Posada Angel Hostel Cuenca Hostal Posada Angel Hostel Posada Angel Cuenca Posada Angel Hostal Posada Del Angel Hostal Hostal Posada Del Angel Cuenca Hostal Posada Del Angel Hostal Cuenca ## Frequently asked questions ### Is Hotel Posada del Ángel pet-friendly? ### How much does it cost to stay at Hotel Posada del Ángel? ### How much is parking? ### What time is check-in at Hotel Posada del Ángel? ### What time is check-out at Hotel Posada del Ángel? ### Does Hotel Posada del Ángel provide a shuttle to the airport? ### Where is Hotel Posada del Ángel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Posada del Ángel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Location ### 9.2 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 20 8 - Good 16 6 - Okay 2 4 - Poor 1 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Brenda Jan 17, 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was good. Staff very helpful, friendly. ##### Brenda Stayed 2 nights in Jan 2026 Verified ### 8/10 Good #### Verified traveller Feb 20, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very friendly, excellent staff. Charming, well located hotel in city center. ##### Verified traveller Verified ### 8/10 Good #### J & K May 29, 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant hotel with fantastic restaurant Great family run hotel. Staff were very helpful and accommodating. We stayed at the hotel for three nights and ate in their restaurant twice and both times the food was excellent. ##### J & K Verified ### 8/10 Good #### mike rusnsk Oct 25, 2013 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### real gem Ecuadorian inn with Italian restaurant attached. Great staff, comfy rooms and breakfast for a reasonable price. ##### mike rusnsk Verified ### 8/10 Good #### Verified traveller Jan 1, 2016 Liked: Cleanliness, staff & service, property conditions & facilities #### Nice posada to stay in Cuenca Good 3 night stay. Although room is small and TV didn't work, everything else is decent and adequate. Would recommend to anyone looking for this level of lodging. ##### Verified traveller Verified ### 10/10 Excellent #### Gracie May 3, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The building is amazing, full of traditional decoration and elegant. Clean and safe ##### Gracie Stayed 2 nights in Apr 2022 Verified ### 10/10 Excellent #### Verified traveller Dec 8, 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location. Great staff. Beautiful posada. Will recommend the posada Del Angel. Central location. The staff is excellent and most helpful. Huge room. ##### Verified traveller Verified ### 8/10 Good #### Belinda Apr 9, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Staff and Location The staff were extremely helpful and the hostal is in a great location (walking distance to the central park, but far enough to be quiet). The floors are a little creaky (as with all old, beautiful buildings in Cuenca) so maybe bring some ear plugs. ##### Belinda Verified ### 10/10 Excellent #### yolyfe Nov 13, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Delightful "hacienda" with perfect location. Very helpful front staff. Lovely breakfast. Lots of character. Clean. Colorful open spaces. ##### yolyfe Verified ### 10/10 Excellent #### Erthman Jan 14, 2013 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Walking to major sites This was the cutest hotel we visited in Ecuador. It had all the charm you would expect in a historic city. Decorated to a T and the breakfast was awesome. The attached Italian resteraunt was excellent as well. The Hotel was only 4 blocks from the river walk and 5 blocks from the main park and cathedral. ##### Erthman Verified ### 10/10 Excellent #### Marcita Apr 23, 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely surprise! This hostel is a gem! Very helpful staff, beautiful decor, excellent location. Totally safe and within walking distance of market, restaurants, and river. A delightful first experience in Cuenca. ##### Marcita Verified ### 10/10 Excellent #### Ed &Darlene Jan 20, 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful quaint hostel! We were treated like family. The staff was very helpful with everything we asked. Guests need to remember that this is an old Colonial house that has been converted into a hostel, so don't expect a brand new major chain that you would find in any major city. Enjoy the atmosphere and the experience! ##### Ed &Darlene Verified ### 8/10 Good #### Matti Jan 4, 2015 Liked: Cleanliness, staff & service, property conditions & facilities #### Nice interior The hotelito has a very cosy atmosphere thanks to the artistic sense in its interior with hundreds of nice details and the helpful staff. The wooden floor makes some "noise". Only 5 minutes walk from the centre. ##### Matti Verified ### 10/10 Excellent #### Verified traveller Jun 25, 2012 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### definitely recommend Very cozy, home-like Spanish-colonial style hotel (bed and breakfast). Really pleasantly looking inside and outside. The rooms conveniences are OK- this is renovated collonial buildng -- the ambience definitely compensates for everything. The price is also very affordable and staff is very friendly. The owners are Agentinians of Italian descent, and the food style is Italian.. Many European and US guests. Overall, a VERY GOOD (5 stars) buy for the $$. ##### Verified traveller Verified ### 8/10 Good #### Lia Dec 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities La habitación estaba limpia ##### Lia Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Samia Mar 14, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy lindo y tranquilo. Muy agradable la estancia. Muy amable el personal y todo impecable!!! Hay que volver!!! ##### Samia Stayed 1 night in Mar 2022 Verified ### 10/10 Excellent #### Verónica Jan 9, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me pareció único y me gustó la atención, la ubicación y las instalaciones. Hotel colonial que preserva la historia de Cuenca y tiene una maravillosa ambientación. Comida deliciosa ##### Verónica Stayed 2 nights in Jan 2020 Verified ### 2/10 Terrible #### Maria Elena Dec 28, 2019 Disliked: Staff & service #### Horrible Guests Service! The stay was bad. First of all nobody checked us in, as soon as we arrived they sent us to our room. Nothing was explained regarding hotel policies so next morning when we were ready to check out a very rude lady in the front desk told us that only cash was accepted as the payment method and that this was supposed to be explained during the check-in (never happened) the service was bad they have no idea how to treat a customer. they even told that for the price we are paying we shouldn’t be complaining. Again the service was horrible u don’t recommend this place at all!!! ##### Maria Elena Stayed 1 night in Dec 2019 Verified ### 10/10 Excellent #### Jennifer Jun 30, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Charming hotel in Cuenca We thought this hotel was very charming and comfortable. It had a great deal of character, and the staff was very kind and helpful. It was easy to walk around the city from this location or get a taxi. As we were leaving, there were no empty taxis any where and we needed to be at the bus station; two staff members came outside to help us flag down an empty taxi to get us off on time. The breakfast was tasty; the only thing was that people seemed to eat quite early and by 8:30 when we got there, the fruit and many items were not very plentiful. Aside from that, we loved our stay. ##### Jennifer Stayed 2 nights in Jun 2019 Verified ### 6/10 Okay #### Lanita Mar 29, 2018 Liked: Staff & service A good bargain but the beds left much to be desired staff friendly but TV only in Spanish ##### Lanita Verified ### 10/10 Excellent #### Verified traveller Dec 18, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Accueil chaleureux Nous avons été accueillis avec chaleur par le personnel. La chambre et la cour de l'hôtel étaient décorées et aménagées avec goût. L'hôtel est très bien situé au centre de la vielle ville. ##### Verified traveller Verified ### 10/10 Excellent #### Verified traveller Dec 14, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Chaleureux accueil Nous avons été accueillis chaleureusement en nous faisant choisir la plus belle chambré. L'hôtel est très bien situe, tout près de la place centrale. ##### Verified traveller Verified ### 10/10 Excellent #### Andy Dec 7, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel close to El Centro, great value. Very nice hotel with a great free hot breakfast. Friendly staff and a great restaurant attached. Floors squeak but other than that I had a very good experience here. ##### Andy Verified ### 10/10 Excellent #### Celine Apr 10, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Visite a cuenca Séjour parfait à cuenca. Joli ville, population charmante. ##### Celine Verified ### 8/10 Good #### Tata Sep 10, 2015 Liked: Cleanliness, staff & service #### Muy lindo hotel a pocas cuadras del centro. Muy buena atención del personal. Algo ruidoso el sector delantero (antiguo) por el restaurante nocturno y por algunos pasajeros que no respetan el descanzo de los demás. El desayuno es bueno pero no con autoservice (ex café, te y yogurt) La zona de noche es un poco solitaria para llegar caminando (a veces hay un guardia en la puerta del restaurante). 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