Title: Hotel NASS Casa del Aguila - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel NASS Casa del Aguila Hotel with free breakfast, steps from San Sebastian Plaza ![Terrace/patio](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/4d1a2889.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/1fd226a8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/56fe3562.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Triple Room | View from room](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/62afcd1b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/326b25c3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel NASS Casa del Aguila sits in central Cuenca, offering a peaceful stay with continental breakfast and a rooftop terrace. Travelers appreciate the free WiFi, dry cleaning service, and helpful concierge while enjoying views of San Sebastian Plaza. 8.6 Excellent ## Popular amenities - Parking available - Breakfast included - Room service - Pet-friendly - 24/7 front desk - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=3623909&PinnedHotelID=3623909&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ![Superior Room](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/00d18127.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 9.0 Wonderful 2 reviews ### Highlights Soundproofed Individually decorated Heating Flat-screen TV Hypo-allergenic bedding Pillowtop bed Down duvet Premium bedding - 215 sq ft - Sleeps 2 - 1 Queen Bed ![Standard Double Room](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/ad35b563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Soundproofed Individually decorated Heating Flat-screen TV Hypo-allergenic bedding Pillowtop bed Down duvet Premium bedding - 323 sq ft - Sleeps 4 - 1 Queen Bed and 1 Twin Bed ![Standard Triple Room](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/87835ae8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room 9.0 Wonderful 2 reviews ### Highlights Soundproofed Individually decorated Heating Flat-screen TV Hypo-allergenic bedding Pillowtop bed Down duvet Premium bedding - 431 sq ft - Sleeps 5 - 1 Twin Bed and 2 Queen Beds ![Presidential Room, 1 King Bed, City View](https://images.trvl-media.com/lodging/4000000/3630000/3624000/3623909/5bb403ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room, 1 King Bed, City View 8.0 Very good 1 review ### Highlights Soundproofed Individually decorated Heating Flat-screen TV Hypo-allergenic bedding Premium bedding Separate bedroom Down duvet - 646 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuenca-Hotels-Hotel-NASS-Casa-Del-Aguila.h3623909.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuenca-Hotels-Hotel-NASS-Casa-Del-Aguila.h3623909.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-2.89660%2C-79.00956&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=B0IHkDzFUUBrqfcJHEn8EoVEbEY=) Mariscal Sucre 13-56 y Juan Montalvo, Cuenca, Azuay, A0111B #### What's nearby - New Cathedral of Cuenca - 7 min walk - 0.6 km - Calderon Park - 7 min walk - 0.6 km - Río Tomebamba & Calle Larga - 15 min walk - 1.3 km - Alejandro Serrano Aguilar Stadium - 19 min walk - 1.6 km - Mall del Rio - 4 min drive - 2.7 km #### Getting around - 14n - Antonio Borrero Station - 11 min walk - Unidad Nacional Tram Station - 16 min walk - Cuenca (CUE-Mariscal Lamar) - 6 min drive #### Restaurants - ‪Jodoco Belgian Brew - ‬3 min walk - ‪Mangiare Bene - ‬2 min walk - ‪Café Del Zaguán - ‬3 min walk - ‪Oro Mar - ‬5 min walk - ‪antonio's - ‬7 min walk ## About this property ### Hotel NASS Casa del Aguila Hotel near New Cathedral of Cuenca Located close to San Sebastian Plaza and Calderon Park, Hotel NASS Casa del Aguila provides free continental breakfast, a free daily manager's reception, and a rooftop terrace. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as dry cleaning/laundry services and a business center. You'll also enjoy the following perks during your stay: - Self parking (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk - A reception hall, concierge services, and luggage storage - Meeting rooms, a front-desk safe, and coffee/tea in the lobby Room features All guestrooms are individually decorated, and offer comforts such as premium bedding, as well as thoughtful touches like free WiFi and safes. Other amenities include: - Hypo-allergenic bedding, pillowtop mattresses, and down comforters - Bathrooms with showers and bidets - 48-inch flat-screen TVs with cable channels - Wardrobes/closets, daily housekeeping, and desks ## Similar properties ![Front of property - evening/night](https://images.trvl-media.com/lodging/37000000/36090000/36084100/36084081/ed50a590.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Azul de la Plaza Downtown Cuenca - Breakfast included - Free WiFi - Business services - Laundry 9.6 Exceptional 32 reviews CA $62 CA $62 total Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=36084081&PinnedHotelID=36084081&HadPinnedHotel=true®ionId=-1&adults=2) ![Sports bar](https://images.trvl-media.com/lodging/9000000/8460000/8453500/8453477/9042870a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Presidente by NASS Downtown Cuenca - Breakfast included - Free WiFi - Restaurant - Parking available 7.6 Good 105 reviews CA $41 CA $41 total Nov 9 - 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Pet-friendly - Parking included - Free WiFi - Restaurant 9.0 Wonderful 95 reviews CA $84 CA $84 total Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=95984880&PinnedHotelID=95984880&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Quadruple Room](https://images.trvl-media.com/lodging/89000000/88340000/88336300/88336205/1c7fd0e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NASS Central Garden Downtown Cuenca - Breakfast included - Pet-friendly - Parking included - Free WiFi 7.2 Good 27 reviews CA $37 CA $37 total Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=88336205&PinnedHotelID=88336205&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room, Multiple Beds, Private Bathroom, City View](https://images.trvl-media.com/lodging/112000000/111140000/111131200/111131142/5e27b2cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa 11-24 by Casa Bolivar Downtown Cuenca - Breakfast included - Free WiFi - Laundry - Microwave 9.8 Exceptional 7 reviews CA $59 CA $59 total Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=111131142&PinnedHotelID=111131142&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily continental breakfast for a fee](https://images.trvl-media.com/lodging/20000000/19970000/19967300/19967212/6087fe1c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique Castilla de Leon Downtown Cuenca - Free WiFi - Breakfast available - Business services - Laundry 7.4 Good 141 reviews CA $37 CA $37 total Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=19967212&PinnedHotelID=19967212&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/10000000/9460000/9459100/9459054/6c05f962.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Santa Lucia House - Forum Downtown Cuenca - Breakfast included - Parking included - Free WiFi - Business services 9.2 Wonderful 449 reviews CA $72 CA $79 total Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=9459054&PinnedHotelID=9459054&HadPinnedHotel=true®ionId=-1&adults=2) ![Triple Room](https://images.trvl-media.com/lodging/5000000/4590000/4585300/4585292/2b1d9888.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel El Conquistador Downtown Cuenca - Breakfast included - Free WiFi - Restaurant - Air conditioning 7.8 Good 134 reviews CA $61 CA $68 total Nov 11 - Nov 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=4585292&PinnedHotelID=4585292&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) from 7:00 AM to 11:00 PM on request - Self parking on site (USD 5 per night) - Wheelchair-accessible parking and van parking available ### Food and drink - Free continental breakfast available daily 7:30 AM to 9:30 AM - A restaurant - Coffee and tea in common areas - Free daily manager's reception ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business center - Meeting rooms ### Outdoors - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Handrails in stairways (28 inches high) - Hardwood flooring in room - Stair-free path to entrance - Transfer shower - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk (30 inches high) - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - 1 building - 2 floors - Communal living room - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Down comforter - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding ### Bathroom - Bidet - Free toiletries - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 48-inch flat-screen TV with cable/satellite channels ### Food and drink - Limited room service - Minibar - Restaurant dining guides ### More - Desk - Individual decor - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: 11:30 PM Late check-in subject to availability Late check-in fee: 50-percent of room rate for check-in between midnight and 7:00 AM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 8 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 15.0 per day Cribs (infant beds) are available for USD 10.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 15 per vehicle (one-way, maximum occupancy 3) - Airport shuttle fee per child: USD 15 (one-way) - Self parking fee: USD 5 per night - Pet fee: USD 8 per accommodation, per stay - Service animals are exempt from fees - Late check-in fee: 50-percent of room rate for check-in between midnight and 7:00 AM - Crib (infant bed) fee: USD 10.0 per day - Rollaway bed fee: USD 15.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments, and cash ### We should mention This property does not have elevators ### Property is also known as Hotel Casa Aguila Cuenca Casa Del Aguila Casa Del Aguila Cuenca Hotel Casa Del Aguila Hotel Casa Del Aguila Cuenca Hotel Casa Aguila Casa Aguila Cuenca Hotel Casa Del Aguila Nass Casa Del Aguila Cuenca Hotel NASS Casa del Aguila Hotel Hotel NASS Casa del Aguila Cuenca Hotel NASS Casa del Aguila Hotel Cuenca ## Frequently asked questions ### Is Hotel NASS Casa del Aguila pet-friendly? > Yes, dogs are allowed at this property. There's a fee of USD 8 per accommodation, per stay. Service animals are exempt from fees. ### How much does it cost to stay at Hotel NASS Casa del Aguila? > As of Oct 29, 2025, prices found for a 1-night stay for 2 adults at Hotel NASS Casa del Aguila on Nov 9, 2025 start from CA $41.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cuenca-Hotels-Hotel-NASS-Casa-Del-Aguila.h3623909.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel NASS Casa del Aguila? > Self parking is available for USD 5 per night. ### What time is check-in at Hotel NASS Casa del Aguila? > Check-in start time: 2 PM; Check-in end time: 11:30 PM. Late check-in is available from midnight– 7:00 AM for a fee of 50%. ### What time is check-out at Hotel NASS Casa del Aguila? > Check-out is at noon. ### Does Hotel NASS Casa del Aguila provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 7:00 AM–11:00 PM on request. A fee of USD 15 per vehicle applies. ### Where is Hotel NASS Casa del Aguila located? > Located in Downtown Cuenca, this hotel is within a 10-minute walk of San Sebastian Plaza, New Cathedral of Cuenca, and Calderon Park. Río Tomebamba & Calle Larga and Plaza Rotary Market are also within 15 minutes. Unidad Nacional Tram Station is 16 minutes by foot and Gaspar Sangurima Tram Station is 17 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel NASS Casa del Aguila Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 40 8 - Good 13 6 - Okay 4 4 - Poor 3 2 - Terrible 4 ### 9.0/10 Cleanliness ### 9.0/10 Staff & service ### 7.0/10 Amenities ### 9.0/10 Property conditions & facilities ### 7.0/10 Eco-friendliness ### 8/10 Good #### miguel Sep 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like to walk and it was a little out of the way for Calle Larga or Park Calderón, but I did get to check out the little plaza near by that had a great set of restaurants and a museum of modern art. I did walk around a lot and it did not bother me much, however some people might just take a taxi to other places. ![](https://a.travel-assets.com/ugc/hotel-reviews/44aaa21a-be24-4635-a7ca-411ea4720c92-1759170233297.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/15cd2629-a197-44bf-ac2c-c122cda52338-1759170233340.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/37c22e24-f83a-437d-a42f-7a5977998473-1759170233166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### miguel Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Lisa Jul 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Charming, older property. Breakfast provided in the morning. Maria(host) was very accommodating & nice. Good location to walk almost everywhere or catch a cab if needed. Restaurants & stores nearby. Soap provided, but bring your own amenities (shampoo, conditioner). Hair dryer available to borrow from front desk. Enjoyed our stay. ##### Lisa Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Javier A May 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They are the best ones ##### Javier A Stayed 6 nights in May 2025 ### 10/10 Excellent #### Sheryl Jun 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very old colonial estate in central old town Cuenca. If you’re bothered by creaky wood floors and everything old and small rooms, this is not for you. But if you’re enchanted by the quaint setting, kind helpful staff and easy walking access to downtown Cuenca, it’s wonderful. Great price, safe and calm setting ##### Sheryl Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Angela Jan 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place in a beautiful city ##### Angela Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Stephen Chi-Wing Jun 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful space in the heart of Cuenca! I really appreciated the friendly and helpful staff. ##### Stephen Chi-Wing ### 10/10 Excellent #### Sheryl Jan 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful old mansion with enclosed courtyard, sitting rooms (Salas), fun architecture and setting right downtown. Parking across the street costs $5 overnight. Staff got up at 5 am without complaint to open the parking garage so we could pick up our guests arriving at airport. Generous breakfast and very adequate bed. Excellent restaurants nearby. ##### Sheryl Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Nicholas Nov 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The really friendly staff put up with my appalling Spanish. 😊 ##### Nicholas Stayed 3 nights in Nov 2023 ### 6/10 Okay #### Martha Apr 29, 2024 Liked: Cleanliness Disliked: Amenities Overall hotel was good. Rooms are a bit run down and not enough towels for the party size when you book a large room. In addition there are no toiletries in the rooms. ##### Martha Stayed 2 nights in Apr 2024 ### 4/10 Poor #### Gonzalo Jan 5, 2024 Disliked: Cleanliness, staff & service #### Misleading information about parking We contacted the hotel in advance about parking, and we were told parking was free in the mornings and had a cost in the evenings. When we checked in they said they will pay the parking for the nights. At checkout they said we had to pay for all the parking. They also wanted to charge more than what the reservation said and they did not give us a proper receipt ##### Gonzalo Stayed 2 nights in Dec 2023 ### 8/10 Good #### Cathy Dec 31, 2023 Disliked: Cleanliness #### A little disappointing Good location. Building was lovely with lots of areas to sit. However the staff were not particularly friendly or helpful. The door bell woke us up every morning at 7. Breakfast was poor, no fruit and fruit juice one morning and they run out of sausages and eggs another but plenty of good coffee was provided. We stayed 4 nights and our room was not cleaned once. They also charged us double the fee for parking. ##### Cathy Stayed 3 nights in Dec 2023 ### 8/10 Good #### Diana Feb 27, 2024 Liked: Staff & service, property conditions & facilities This is a lovely property. The only complaint about the facilities is the towels were threadbare and fraying and the sheets thin. The location is excellent. All the historic area sites are within walking distance and there are lots of restaurants, coffee shops and pâtisseries on every block. We booked 4 nights though unfortunately they relocated us to another NASS hotel the first night...said our room needed repair. The explanation was a bit fishy. Then there was a mix up with billing on depature because of the relocation. The front desk was apologetic and sorted things out but the relocation did put a damper on our experience. ##### Diana Stayed 4 nights in Feb 2024 ### 2/10 Terrible #### Stephanie May 4, 2025 Disliked: Staff & service, amenities, property conditions & facilities This hotel was in a very convenient area, but was otherwise the worst experience I have ever had. The room was advertised as a queen bed, with air conditioning and bidets. It was a double, no climate control of any kind in the whole building, and no bidets. Breakfast was 7:30 to 9 but had no food left at 8 one day, and didn’t even start until 8 another. Also, while it says free WiFi and it was indeed free, the advertised rate of 250 is a massive lie. The best we got in five days was a speed of 3, which was impossible to use. The staff was rude, and definitely did not speak any language besides Spanish (which was fine, I speak Spanish! But they advertise the front desk can do English and French and they definitely cannot). They also failed to clean our room more than once despite cleaning listed as a daily, not two or three day cycle. I usually don’t leave reviews, but this place was rated so highly and was so not as advertised that I feel like I have to this time. Also, the beds are rock hard and the sheets and pillows are as thin as paper. ##### Stephanie Stayed 5 nights in Apr 2025 ### 6/10 Okay #### Fabian Jul 7, 2025 Location is great, the property is beautiful but needs cleaning and be great if the staff get better skin the customer service both ladies were unprofessional unfriendly and poor attention to customer ![](https://a.travel-assets.com/ugc/hotel-reviews/0122580f-dd1a-4209-a92b-d9c286132804-1751908432880.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4e628d62-d28e-42b3-b6c2-55512132fec9-1751908432381.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Fabian Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Hillary Jun 10, 2025 ##### Hillary Stayed 1 night in May 2025 ### 10/10 Excellent #### Jaime Eduardo Jun 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Jaime Eduardo Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Silvio May 30, 2025 ##### Silvio Stayed 1 night in May 2025 ### 6/10 Okay #### Grace Apr 26, 2025 Liked: Cleanliness, staff & service ##### Grace Stayed 1 night in Apr 2025 ### 6/10 Okay #### Juan Fernando Mar 31, 2024 Liked: Property conditions & facilities Disliked: Amenities No realizan la limpieza y el arreglo de los cuartos . Desayuno continental , existe un montón de palomas Que pueden molestar en tu descanso . Resto bien , cerca del centro . Para el precio y para dormir está bien ##### Juan Fernando Stayed 3 nights in Mar 2024 ### 4/10 Poor #### Mikaela Mar 17, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Mikaela Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### GONZALO Mar 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### GONZALO Stayed 1 night in Mar 2024 ### 10/10 Excellent #### KATTY Feb 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy recomendado algo súper colonial llamativo ##### KATTY Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Aldo Feb 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Estuvo muy bueno en todo los aspectos ##### Aldo Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Katty Camino Feb 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities excelente todo me encanto ##### Katty Camino Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### Juan Carlos Feb 12, 2024 Pésimo servicio, no había jabón de baño, el cuarto tenía un olor terrible, los desayunos eran hechos horas antes y calentados en microondas, las toallas húmedas. Pésimo lugar…la habitación tenía rota una ventada y se escuchaba todo los sonidos de la calle.. no volvería … no lo lo recomiendo ##### Juan Carlos Stayed 3 nights in Feb 2024