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Casa Firenza

3.5 star property
Guests can enjoy spa services for relaxation or explore downtown attractions, all while staying conveniently close to their temporary home.

Choose dates to view prices

Casa Firenza offers luxury in Downtown Cuenca's heart. Travelers unwind with hot stone massages, dine at two on-site restaurants, or enjoy drinks at either bar. The hotel provides free WiFi throughout and complimentary coffee and tea in the lobby for added convenience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
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May 26 - May 27
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Is Casa Firenza pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Casa Firenza?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Casa Firenza on May 26, 2026 start from CA $204, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Casa Firenza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Casa Firenza?

Check-out is at noon.

Where is Casa Firenza located?

Located in Downtown Cuenca, this hotel is steps from Calderon Park, New Cathedral of Cuenca, and Convent of the Assumption. Church of Santo Domingo and San Francisco Plaza Market are also within 10 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

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Reviews

Reviews

9.4

Exceptional

10

Cleanliness

9.4

Amenities

9.2

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 17 out of 21 reviews
Rating 8 - Good. 2 out of 21 reviews
Rating 6 - Okay. 1 out of 21 reviews
Rating 4 - Poor. 0 out of 21 reviews
Rating 2 - Terrible. 1 out of 21 reviews

Reviews

Verified

10/10 Excellent

Raun Kahlil

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Presidential Suite, and it was amazing!! The suit was as good as it gets, the hotel itself was gorgeous, terrific service, wonderful restaurant, and PERFECT location.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. The staff is really accommodating and friendly. They will try to go out of their way to help you. Stayed in the Jr. Suite, which was spacious and cleaned daily by the staff. There’s two restaurants on site, which offer great food. The included breakfast has many options
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good restaurant, service is great, restaurant is amazing, a bit slow breakfast
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful and clean Staff went above and beyond. Very friendly beyond helpful.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Fabian

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room where I was very small and smell food the kitchen was below all the rooms
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Romel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, porque está en el centro de la ciudad Todo lo tiene cercano
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

MARIA AMPARO

Liked: Cleanliness, staff & service, amenities
todo muy bueno buen servicio
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Lymari

Liked: Cleanliness, amenities, property conditions & facilities
The perfect selection. Restaurants, Heladerías, frente a Parque Calderon y Catedral. Cerca de todo. Excelente servicio, limpieza y atención. 200%.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
La habitacion muy bien. El personal espectacular
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Todo
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities
Todo
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Anllelina

Liked: Cleanliness, staff & service, amenities
Atencion
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien, gran servicio.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación. Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...
Verified

10/10 Excellent

LIZARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab volveria siempre
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Santiago

Muy recomendado el hotel, por su ubicación, instalaciones y servicio!
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Aida

Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

christian

Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Eduardo A.

Stayed 3 nights in Dec 2024
Verified

2/10 Terrible

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023