Terrace/patio

Reviews of Hilton Chicago O'Hare Airport

4 out of 5
Hilton Chicago O'Hare Airport
O'Hare International Airport, Chicago, IL

Reviews

7.6

Good

Rating 10 - Excellent. 796 out of 1920 reviews" "
Rating 8 - Good. 426 out of 1920 reviews" "
Rating 6 - Okay. 330 out of 1920 reviews" "
Rating 4 - Poor. 210 out of 1920 reviews" "
Rating 2 - Terrible. 158 out of 1920 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Right across the street from the terminal.
Stayed 1 night in Apr 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Our flight was delayed. Stayed 1 night, had a nice nice meal. Very friendly staff. Very walkable to the airport.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 21, 2024
Dear Alan,Thank you for sharing your great stay at Hilton Chicago O'Hare Airport. We're glad you had a comfortable time and enjoyed our friendly staff and convenient location. We wish you well until next time.-Hilton O'Hare Team

4/10 Poor

Patrick

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Checked into the room it was 80°. Called customer service they sent up an engineer and he said there was nothing he could do I should just open a window. Are you kidding?? And this is Hilton?
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Patrick,Thank you for taking the time to share your experience. We are very disappointed to hear about the unsatisfactory state of your room and regret any inconvenience caused. This is not reflective of the high-quality service and comfortable experience synonymous with the Hilton name, and your feedback will help us improve the experience of future guests. We apologize again for any issues caused and thank you for your feedback.-Hilton O'Hare Team

6/10 Okay

Allie

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Geany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Geany,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We're thrilled you were able to take advantage of our convenient location. If there was anything we could have done differently to make your experience a truly exceptional one, please don't hesitate to reach out at any time. The pleasure was all ours, and we hope you'll choose to visit us again soon.-Hilton O'Hare Team

10/10 Excellent

gwen

Liked: Cleanliness, staff & service, property conditions & facilities
very easy to stay before super early am flights! Get a good nights sleep on a comfortable bed.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Gwen,Thank you so much for the five-star review. We are pleased to hear you enjoyed our comfortable, relaxing accommodations, and we hope you'll stay with us again soon.-Hilton O'Hare Team

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice if you want to be on the airport premises.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Donna,We were happy to provide you with airport accommodations, and we're glad you enjoyed your visit. If you're in the area again, please come back to see us.-Hilton O'Hare Team

6/10 Okay

Ryan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk clerk at concierge desk around 11pm was the rudest piece of hotel staff trash I ever encountered. European guy. After a terrible 6 hour layover and having to spend $300 on a hotel room in Chicago, nothing worst then a rude hotel staff member. My room key stopped working after spending $100 at the restaurant. I get yelled at hotel staff for having my key next to my cell phone. The way he talked to me, lucky I did not provide an attitude adjustment the old fashion way. It’s 2024 and will stick to charge backs and providing a review on all platforms. He provided no help and refused to get us new cards. Finally the girl at the front desk stepped in and helped. No accountability. With over 15 years working at the Hilton, this was not the way to treat a guest.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Ryan,Please accept our sincere apology for your inconvenience. Although this is not typical, we will discuss your report with our leadership staff to ensure this does not occur again. Thank you for notifying us of your experience and we hope you will consider staying with us again as we know we can provide you with the stay you expected and deserve.-Hilton O'Hare Team

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to be at the airport for early flights
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Nate,Thank you for sharing your feedback! Ensuring a seamless experience for our guests, especially those with early flights, is a top priority. We're delighted to hear that your time with us was pleasant, and we look forward to welcoming you back for another smooth travel experience!-Hilton O'Hare Team

10/10 Excellent

stanley

Liked: Cleanliness, amenities, property conditions & facilities
Costumer service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Stanley,Thank you for staying with us at Hilton Chicago O'Hare Airport and recognizing our team's great service. We appreciate your feedback, and on behalf of our team, we want to welcome you back again anytime!-Hilton O'Hare team

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and so convenient to airport. Short indoor walk from the terminal.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Thomas,Thank you so much for taking the time to share your thoughts on your recent visit. We are delighted our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.-Hilton O'Hare team

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a long layover. Ordered a Little Angelo's Chicago pizza and they delivered to the lobby and the lobby called us to pick it up. Nice little gift shop in lobby with Chicago souvenirs. Recommended.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Patrick,Thanks for the five stars! We're so happy to hear you enjoyed our world-class service and had a nice stay with us. We hope you'll choose us again next time you're in the area!-Hilton O'Hare team

6/10 Okay

Kelly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel lobby & rooms are dated. Both room & lobby carpet showed significant wear and tear. Stains on carpet in room and dated upholsteries and furniture. Not worth the nightly cost of $285. I would have rather taken a shuttle to a nearby hotel with modern updates.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Kelly,Thank you for staying with us and for your review. We are disappointed your time with us was not as expected, and we apologize for any issues you encountered. Our maintenance team will investigate your concerns further. Again, thank you for choosing our hotel, and we hope you will consider a return visit the next time you are in Chicago.-Hilton O'Hare team

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Susan,It was wonderful having you stay with us recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! Thank you for your kind review and perfect rating, and we hope you return soon.-Hilton O'Hare team

10/10 Excellent

Bhajanjit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Pretty bad front desk service, lots of typing and an incredulous look. Need better software to help the front desk, clearly the personnel were nice but not well trained. I spent over 30 minutes checking in, with the check in person typing furiously and staring at a screen and getting frustrated at whatever she saw on the screen. Not the first time this has happened to me. TIme for AI? Please clean up.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Bhajanjit,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience. That said, we apologize for the inconvenience you encountered at the front desk. We'll be sure to discuss your concerns with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. -Hilton O'Hare team

6/10 Okay

William

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Stayed 1 night in Mar 2024

8/10 Good

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet - Even at ORD, there was no noise in the room. Very convenient location on a late night flight back to Chicago before a long drive up north.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Daryl,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your delightful review. We are thrilled to know our great location and peaceful accommodations are exactly what you needed before your long drive north. It would be an honor to welcome you back on future trips to the area.-Hilton O'Hare team

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for traveling
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Laura,Thank you for choosing to stay at Hilton Chicago O'Hare Airport. Travelers appreciate the convenience of our location in the middle of O'Hare International Airport! We hope to welcome you back. -Hilton O'Hare team

10/10 Excellent

Joanna Marie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
The hotel was very expensive for being a small room ($339 with taxes included) and the shower had very little water pressure and the bed was subpar. The room felt kind of depressing. There were no extra frills to speak of either. I would definitely not choose this property again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Robert,It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with both housekeeping and maintenance. We apologize for any misunderstanding that occurred during your stay. Your feedback is appreciated, and our team considers it an opportunity to continually improve. -Hilton O'Hare team

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, friendly and very convenient to get to from airport!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Patricia,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Hilton Chicago O'Hare Airport!-Hilton O'Hare team

8/10 Good

Jean

Stayed 1 night in Mar 2024

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat the convenience after a late arriving flight!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Lisa,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Hilton O'Hare Team

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024

6/10 Okay

John, Grand Isle

Liked: Cleanliness, staff & service, amenities
Hotel is aging. Staff was helpful. Water Pipes clanked. But extremely convenient.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear John,While our friendly team members impressed you, we're sorry to hear about any upkeep concerns during your visit, as this matter is very important to us. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance in the future. -Hilton O'Hare team

10/10 Excellent

Tomoko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Hilton Chicago O'Hare Airport before going to Japan. The concierge and the staffs helped me a lots to move my suitcase and moving boxes. They put my stuffs on the shuttle, took me to O 'hare, and finally arrange the next airport luggage staff. Thank you for their generous minds and kindness!!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Tomoko,Thank you so much for your kind five-star review. It was an honor to host you at Hilton Chicago O'Hare Airport. We are delighted that our team went above and beyond for you, and they greatly appreciate your recognition. We wish you safe travels during your time in Japan, and we look forward to welcoming you back next time you are in Chicago.-Hilton O'Hare team

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our needs. Clean, convenient and quiet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Michelle,Thank you so much for choosing Hilton Chicago O'Hare Airport. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, convenient location, and comfortable accommodations. We hope you'll consider joining us again on your next trip to Chicago; it was a genuine pleasure hosting you.-Hilton O'Hare team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Alicia

Liked: Cleanliness
The only reason I chose this particular Hilton was that I could walk from it to the airport in less than 5 minutes. The hostess at the breakfast check-in never ever smiled and seem to have quite the attitude when simple questions were asked. BTW, breakfast is NOT included no matter how much you paid for your room; everything is a la carte. At the little coffee stop down the hall charges $7 for a bag of potato chips. It is also an older hotel. Would I stay here again? Probably not.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Alicia,We're happy to hear you enjoyed the convenience of our location, though we're sorry to hear that not everything was as you expected. Please accept our apologies for any inconvenience you encountered with our breakfast. While we do not advertise this as a complimentary amenity, we do aim to provide a delicious selection for our guests to choose from. Rest assured, our team is looking into your comments, and we hope for another chance to impress you in the future.-Hilton O'Hare team

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Raj

Stayed 1 night in Mar 2024

10/10 Excellent

Angela, Lapeer

Liked: Cleanliness, staff & service, property conditions & facilities
Flight canceled, needed trim for the night. Was clean and fit need. Expensive but that is to be expected for at airport.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 12, 2024
Dear Angela,It's wonderful to have earned your outstanding rating of Hilton Chicago O'Hare Airport! We're delighted that our clean accommodations met your needs well. Many thanks for your kind praise and we hope you'll return.-Hilton O'Hare team

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in service and cleanliness. I would say they might be missing a bit on the small details that go a long way like a courtesy water bottle next to your nightstand or a small chocolate or things of the sort. However, that is just a small nitpick, the rest was perfect!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Adrian,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your delightful, five-star review. Our team works hard to ensure our guests have a perfect visit so they will be delighted to know you were impressed with their service and our spotless accommodations. We look forward to welcoming you back on future trips to our area.-Hilton O'Hare team

10/10 Excellent

Sara, Traverse City

Travelled with partner
Liked: Staff & service
We have over night stayed two years in a row. The hotel needs to be updated, but is very convenient for quick stay at airport.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Sara,It was a pleasure to welcome you back to Hilton Chicago O'Hare Airport. Situated in Chicago O'Hare International Airport, travelers appreciate our convenient location. Your feedback has been noted and will be considered as we plan for the future. Thank you for being our guest, and come back soon. -Hilton O'Hare team

10/10 Excellent

sahar, minneapolis

Stayed 1 night in Mar 2024

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
It was great to have the hotel at the airport. Bed and chair were very comfortable. But the room is dated. Also, there are no USB plugs, only standard electrical plugs.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Shannon,We're glad the convenience of our airport location and the comfort of our beds and chairs met your expectations. However, we're disappointed to hear about your room's dated appearance and the absence of modern amenities. Your feedback is invaluable as we consider future upgrades. Thank you for staying with us, and we hope to offer an even more convenient experience on your next visit.-Hilton O'Hare team

10/10 Excellent

Ninad

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and understanding.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Ninad,Thank you so much for choosing to stay with us at Hilton Chicago O'Hare Airport. We aim to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. The pleasure was all ours, and we hope to welcome you back in the future.-Hilton O'Hare team

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient as you don’t have to take a shuttle. The carpet looked a bit rundown and the room is very basic but fine.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Debra,Thank you for your review. It's wonderful to know that our excellent location suited your needs well, and we appreciate you mentioning its convenience to your fellow travelers. Our team is always seeking new ways to improve our facilities and services, so your feedback will be shared internally for further consideration. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!-Hilton O'Hare team

10/10 Excellent

Andrea, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Spring Lake

Stayed 1 night in Mar 2024

4/10 Poor

Martin

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela, Marquette

Liked: Cleanliness, staff & service, property conditions & facilities
CONVENIENT
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Pamela,We're delighted you enjoyed your experience at Hilton Chicago O'Hare Airport, and we trust you got the most out of our convenient location. Please return soon for another memorable time.-Hilton O'Hare team

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to O'Hara
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Tom,Thank you for the five-star review! Our team takes pride in providing convenience for our guests, and we're thrilled to hear that our proximity to the airport enhanced your stay. We look forward to welcoming you back on your next visit!-Hilton O'Hare team

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Cant beat the convenience of proximity to OHare Airport! Especially with a 5am flight!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Paul,Thank you for the excellent rating and for sharing how convenient our hotel is for guests who are traveling through the airport. It was a pleasure, and we hope to see you in the future. -Hilton O'Hare team

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport property. Convenient for overnight layovers.
Response from General Manager on Mar 4, 2024
Dear Maria,We were delighted to host your recent stay at Hilton Chicago O'Hare Airport. We're happy to hear you appreciated our convenient location ideal for overnight layovers. Thank you so much for sharing your positive rating, and we hope to have the pleasure of your company the next time you're in the area.-Hilton O'Hare team

10/10 Excellent

Robert

Stayed 1 night in Feb 2024