Terrasse/patio

Hilton Chicago O'Hare Airport – Avis

4 out of 5
Hilton Chicago O'Hare Airport
O'Hare International Airport, Chicago, IL

Avis

7,6

Bien

Note de 10 – Excellent, d’après 821 avis sur 1969." "
Note de 8 – Bien, d’après 442 avis sur 1969." "
Note de 6 – Acceptable, d’après 335 avis sur 1969." "
Note de 4 – Médiocre, d’après 207 avis sur 1969." "
Note de 2 – Terrible, d’après 164 avis sur 1969." "

8,2/10

Propreté

8,0/10

Service et personnel

7,6/10

Commodités

7,4/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

julie

Points faibles : Propreté
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Luc

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Really old hotel
Séjour de 1 nuit en avril 2024
General Manager a répondu le 11 avr. 2024
Dear Luc,We're continuously working to ensure modern comfort for our guests. Our team hopes you enjoyed aspects of your stay, and we would love the opportunity to welcome you back for a more satisfying experience in the future.-Hilton O'Hare team

10/10 – Excellent

jean

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Incredible service and very clean hotel
Séjour de 1 nuit en février 2024
General Manager a répondu le 19 févr. 2024
Dear Jean,We're delighted you enjoyed our hotel's incredible service and cleanliness. Our team takes great pride in ensuring guests a welcoming and spotless environment. Thank you for your recognition, and we look forward to welcoming you back soon.-Hilton O'Hare team

6/10 – Acceptable

Franck, Paris

Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Un hôtel qui nécessite un coup de jeune de façon urgente.
General Manager a répondu le 8 oct. 2023
Dear Franck,Thank you for taking the time to share your important feedback. We are always striving to improve our guest experience and hope to renovate all our rooms in the near future. Please allow us another opportunity to provide the stellar experience we know we can deliver. -Hilton O'Hare team

6/10 – Acceptable

Charles

Séjour de 1 nuit en septembre 2023

8/10 – Bien

FABIEn

Séjour de 1 nuit en juillet 2023

6/10 – Acceptable

Oliver

Voyage d’affaires
Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2023

4/10 – Médiocre

Juan Pedro

Séjour de 1 nuit en juillet 2022

4/10 – Médiocre

Philippe

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Outdated, restaurant is a 1 out of 10. This is the Hilton of Chicago O’Hare…I challenge Hilton’s president to stay for a night and invite some friends to dine with him at the restaurant !
Séjour de 1 nuit en mars 2022

10/10 – Excellent

Stacey, Crestone

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always a pleasure to stay at this Hilton when our travel is delayed and we have missed our connecting flight!
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Beverly, Palm Desert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Brooke

The hotel called me at 3 am to wake up.. I never asked for a wake up call. I went down to complain and just for "oopsie, wrong room". Are you kidding me?!?
Séjour de 1 nuit en mai 2024
General Manager a répondu le 28 mai 2024
Dear Brooke,Thank you for your review. Please accept our sincerest apologies for the inconvenience that you encountered during your stay. Your report will be discussed with our team to prevent an instance such as this from occurring in the future. We hope you will give us another chance in the future to change your lasting impression. -Hilton O'Hare Team

10/10 – Excellent

Zeretta

Voyage en famille
Points faibles : Commodités
Convenient
Séjour de 1 nuit en mai 2024
General Manager a répondu le 28 mai 2024
Dear Zeretta,It was a pleasure hosting you at Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we look forward to seeing you again the next time you're in the area.-Hilton O'Hare Team

8/10 – Bien

Susan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The O'Hare Airport Hilton is way overpriced. Since it is the only hotel in the airport, they have a monopoly. It is quiet and you can walk through the lower level to terminals 1,2 &3. A train takes you to and from terminal 5. Guests are stuck paying the high price for convenience.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 28 mai 2024
Dear Susan,We're grateful to have hosted you at Hilton Chicago O'Hare Airport. Thank you for highlighting our convenient location in the middle of Chicago O'Hare International Airport. Although we appreciate your thoughts, we're glad you liked our quiet and peaceful environment. Our team hopes to see you again. -Hilton O'Hare Team

8/10 – Bien

Cynthia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The closeness to the airport for an early flight and the ease of access
Séjour de 1 nuit en mai 2024
General Manager a répondu le 26 mai 2024
Dear Cynthia,Thank you for staying with us and taking the time to share your thoughts. We're glad you appreciated our convenient location, and we look forward to seeing you again soon.-Hilton O'Hare Team

8/10 – Bien

gwen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect for staying the night before super early am flight. Good service, good food/drink, clean, and quiet (sound proof) Short walk to departures.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 24 mai 2024
Dear Gwen,Thank you for choosing Hilton Chicago O'Hare Airport and for your feedback. We are pleased to hear you enjoyed the convenience of our location for early flights and appreciated our clean accommodations and dining options. It was a pleasure to host you, and we look forward to welcoming you back during your future travel plans!-Hilton O'Hare Team

8/10 – Bien

Thomas

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Xxx
Séjour de 1 nuit en mai 2024
General Manager a répondu le 23 mai 2024
Dear Thomas,Thank you for staying with us and for your feedback. We're glad you had a four-star experience. We hope to welcome you back soon for another great stay.Hilton O'Hare Team

6/10 – Acceptable

Jae

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel
The property needs an upgrade (in terms of technology accommodation, such as USB port availability, etc.) Some parts of the room look outdated. The female check-in counter person didn't seem to have much energy and I've got the impression she didn't want to be there (i.e., didn't seem to enjoy her job).
Séjour de 1 nuit en mai 2024
General Manager a répondu le 23 mai 2024
Dear Jae,Thank you for your feedback. We appreciate you letting us know about the outdated technology in the rooms and the areas that could benefit from an upgrade. Our team is always looking for ways to improve the guest experience, and your insights on features like USB ports are valuable. While we strive to provide exceptional service at all times, we apologize if the check-in experience didn't reflect that. We'll use your feedback as a training opportunity to ensure all our guests receive a warm welcome. We hope you will consider staying with us again to see how we have improved.-Hilton O'Hare Team

10/10 – Excellent

Graecin

Points forts : Propreté, service et personnel
Convenient to get between the hotel and the O’Hare Airport
Séjour de 1 nuit en mai 2024
General Manager a répondu le 23 mai 2024
Dear Graecin,Thank you for taking a moment to share a review about your recent stay. We’re happy to know you enjoyed your time with us. Our ideal location, convenient to Chicago O’Hare Airport, is just one of the many benefits of staying with us. Thanks again. We wish you happy and safe travels!-Hilton O'Hare Team

10/10 – Excellent

ZHETAO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Peter

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 23 mai 2024
Dear Peter,Thank you for staying with us and for your perfect rating. We're glad you had a world-class experience, and we hope to welcome you back soon for another great stay.-Hilton O'Hare Team

10/10 – Excellent

ian

Top class service
Séjour de 1 nuit en mai 2024
General Manager a répondu le 23 mai 2024
Dear Ian,Thank you for taking a moment to share your experience at Hilton Chicago O'Hare Airport. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you enjoyed your time in the Windy City. -Hilton O'Hare Team

10/10 – Excellent

Joel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Linda

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Beds/ mattresses need updating. Staff was helpful and kind. Restaurants were good
Séjour de 1 nuit en mai 2024
General Manager a répondu le 20 mai 2024
Dear Linda,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your valuable feedback. While we are happy you enjoyed our wonderful staff and great restaurant; we are sorry you had a concern with the bed. We will be sure to share all of your comments with our team, and we look forward to welcoming you back and impressing you further.-Hilton O'Hare Team

6/10 – Acceptable

Ryszarda

Old
Séjour de 1 nuit en mai 2024
General Manager a répondu le 20 mai 2024
Dear Ryszarda,Thank you for leaving a review. It was a pleasure having you join us during your time in Chicago. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. Take care, and we wish you safe travels.-Hilton O'Hare Team

6/10 – Acceptable

Stanley, Scottsdale

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
This hotel seems to be relying on its monopoly position as the only hotel directly connected to the airport to charge high prices for convenience while failing to upgrade the facility. Dated rooms, fixtures, and bathrooms. Hotels that we have stayed in by shuttle are far more modern and less costly.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 20 mai 2024
Dear Stanley,Thank you for staying with us recently. We regret to learn of your disappointment with your experience. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. It was a pleasure having you here, and we wish you safe travels.-Hilton O'Hare Team

10/10 – Excellent

Elizabeth, Burlingame

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy Check in
Séjour de 1 nuit en avril 2024
General Manager a répondu le 20 mai 2024
Dear Elizabeth,Thank you for your review and for giving us a perfect rating! It's wonderful to know you had an enjoyable visit, and we appreciate you mentioning our efficient check-in. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!-Hilton O'Hare Team

8/10 – Bien

Linda

Points forts : Propreté, service et personnel
Furnishings appear dated. We also asked for more coffee packets and after 2 1/2" hours and nothing, we called again. After 1/2 hour receive 2 packets. That's it. No cream but should have asked for it.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 21 mai 2024
Dear Linda,Thank you for choosing to stay with us during your recent trip. While we're delighted to receive the high rating, we're disappointed that we fell short of expectations in some aspects. We sincerely apologize for any delay you experienced when requesting items from the front desk and for any inconvenience this may have caused you. Rest assured, your comments will be relayed to our team to ensure that we are meeting our high standards going forward. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.-Hilton O'Hare Team

10/10 – Excellent

Julio Cesar

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great option for staying inside the airport
Séjour de 1 nuit en mai 2024
General Manager a répondu le 19 mai 2024
Dear Julio,We're delighted you enjoyed your stay at Hilton Chicago O'Hare Airport! Please come see us again the next time you're in the area.-Hilton O'Hare Team

10/10 – Excellent

Roberta

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 16 mai 2024
Dear Roberta,Thank you for staying with us and for your feedback. We're glad you had a world-class experience, and we hope to welcome you back soon for another great stay.-Hilton O'Hare Team

8/10 – Bien

Cheryl

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Beverly, Palm Desert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very convenient
Séjour de 1 nuit en mai 2024
General Manager a répondu le 14 mai 2024
Dear Beverly,Thank you for highlighting the convenience of your stay. Our team is committed to ensuring a seamless experience for all our guests, and we look forward to welcoming you back.-Hilton O'Hare Team

8/10 – Bien

Muhammad, Nashville

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to the terminal
Séjour de 1 nuit en mai 2024
General Manager a répondu le 13 mai 2024
Dear Muhammad,Thank you for your review. We know proximity to the airport is one of the biggest priorities for our guests, and we're glad you were able to take advantage of our convenient location. We hope to welcome you back soon to Hilton Chicago O'Hare Airport.-Hilton O'Hare Team

10/10 – Excellent

Alexander

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Dahlia at reception was very pleasant and informative
Séjour de 1 nuit en mai 2024
General Manager a répondu le 13 mai 2024
Dear Alexander,We are pleased you chose to stay with us at Hilton Chicago O'Hare Airport. Your compliments regarding Dahlia's kind service are appreciated, and we hope you have the opportunity to visit us again the next time you are in the area.-Hilton O'Hare Team

8/10 – Bien

Radhakrishnan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Trevor, Kodiak

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Lisa Mercedes

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
East and convenient for early am flights. Clean and friendly.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Dear Lisa,Thank you for your outstanding review! We were happy to provide you with clean, convenient accommodations, and we're glad you felt welcome while you were here. It would be a pleasure to host you again at Hilton Chicago O'Hare Airport, so come back soon!-Hilton O'Hare Team

10/10 – Excellent

KUNIHIKO

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very comfortable
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Dear Kunihiko,Thank you for sharing your experience! Providing a cozy and relaxing experience for our guests is always our goal, and we're glad we could exceed your expectations. We can't wait to welcome you back for another comfortable stay.-Hilton O'Hare Team

6/10 – Acceptable

Timothy

Voyage de couple
Back stale smell in our room . Hotel felt old and dated .
Séjour de 1 nuit en mai 2024
General Manager a répondu le 9 mai 2024
Dear Timothy,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed with our housekeeping team, and we'll work to make improvements where necessary. Please consider giving us another chance soon. -Hilton O'Hare Team

8/10 – Bien

Bill

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wasnt expecting a $75 bill to park my car overnight.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Dear Bill,Thank you for staying with us and for your review. While we appreciate the high rating, we want to take a moment to express our disappointment regarding your dissatisfaction with our valet parking rates. Our hotel monitors the local market for parking fees and is competitive within the area. We appreciate your feedback and hope you will consider staying with us should you pass through Chicago again.-Hilton O'Hare Team

6/10 – Acceptable

Kenneth

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Nichole

Séjour de 1 nuit en mai 2024

10/10 – Excellent

Srdan

Voyage en famille
Points forts : Commodités
Convenient
Séjour de 1 nuit en mai 2024
General Manager a répondu le 6 mai 2024
Dear Srdan,Thank you for choosing Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we hope to see you again soon.-Hilton O'Hare Team

2/10 – Terrible

Eunice

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Zbigniew

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Christopher, San Diego

Séjour de 1 nuit en mai 2024

10/10 – Excellent

Julie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel is perfect for a stay before and/or after a flight from O’Hare airport. You would definitely not stay here for a vacation as leaving the property is difficult and not near anything but it’s serves its purpose perfectly for an airport hotel that you can walk right to the airport, no shuttle necessary
Séjour de 1 nuit en avril 2024
General Manager a répondu le 6 mai 2024
Dear Julie,Thank you for allowing Hilton Chicago O'Hare Airport to host your recent stay. We're happy to hear you had a pleasant experience, and that you appreciated our convenient location ideal for catching a flight. We're grateful for your positive rating, and we hope to have the opportunity to welcome you back on another occasion.-Hilton O'Hare Team

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Patrick

Points forts : État et installations de l’hébergement
Y
Séjour de 1 nuit en avril 2024
General Manager a répondu le 2 mai 2024
Dear Patrick,Thank you for taking a moment to leave us a rating. We are honored you enjoyed your stay. Thank you for choosing Hilton Chicago O'Hare Airport to host your stay and we look forward to welcoming you back.Hilton O'Hare Team