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Holiday Inn Champaign, an IHG Hotel – Avis

3 out of 5
Holiday Inn Champaign, an IHG Hotel
101 Trade Center Dr, Champaign, IL

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 426 avis sur 993." "
Note de 8 – Bien, d’après 331 avis sur 993." "
Note de 6 – Acceptable, d’après 154 avis sur 993." "
Note de 4 – Médiocre, d’après 55 avis sur 993." "
Note de 2 – Terrible, d’après 27 avis sur 993." "

8,6/10

Propreté

8,6/10

Service et personnel

8,6/10

Commodités

8,2/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

David, Québec

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Air climatisé Bruillante
Très satisfait de mon séjour. Chambre king était vraiment confortable j'ai adoré les oreillés. Par contre, l'unité de climatisation était bruillante et intermitente ce qui m'a réveillé à quelques reprise durant la nuit. Très bon déjeuner.

8/10 – Bien

Shontaya

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Peter

Séjour de 2 nuits en mai 2024
Front Office Manager a répondu le 16 mai 2024
Thank you so much for your review! We hope to see you again soon!

8/10 – Bien

Terry, Sammamish

Séjour de 4 nuits en mai 2024
Front Office Manager a répondu le 16 mai 2024
Thank you so much for your review! We hope to see you again soon!

8/10 – Bien

Azariah

Séjour de 3 nuits en mai 2024
Front Office Manager a répondu le 16 mai 2024
Thank you so much for your review! We hope to see you again soon!

4/10 – Médiocre

Mary, Chicago

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Charged sky high rates for graduation weekend. Never cleaned room. During the night person was knocking on doors at waking us up. Would not accommodate a one hour late checkout Location of hotel was great for graduation and some staff were very nice. Room was dark and weirdly arranged. Bathroom was nice and had a sliding door. But glad I will never have to stay there again!
Séjour de 2 nuits en mai 2024
Front Office Manager a répondu le 14 mai 2024
Mary, I am very sorry we did not meet your expectations. I have forwarded your comments to the appropriate managers. We hope you will change your mind and book in the future so that we can show you this was a one time exception. Thank you for your review. Managment

8/10 – Bien

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Here for U of I graduation and the property is very convenient to campus. Rooms are spacious, clean, and the beds are very comfortable. Suits our needs well.
Séjour de 1 nuit en mai 2024
Front Office Manager a répondu le 14 mai 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

8/10 – Bien

Rose Anna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice property, easy to access but parking sucks!!!
Séjour de 1 nuit en mai 2024
Front Office Manager a répondu le 10 mai 2024
Thank you so much for your review! We hope to see you again soon!

8/10 – Bien

Linda

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms large and clean, some of our group had to park a distance away.
Séjour de 2 nuits en mai 2024
Front Office Manager a répondu le 6 mai 2024
Thank you so much for your review!! We hope to see you again soon!

10/10 – Excellent

Annette

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 6 mai 2024
Thanks so much for taking the time to give us a review! We hope to see you again soon!

6/10 – Acceptable

Emiko

Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 3 mai 2024
Thank you for your review. We hope to see you again soon!

10/10 – Excellent

Amy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a perfect stay for us while visiting the college.
Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 1 mai 2024
Thank you so much for your review! We hope to see you again soon!

4/10 – Médiocre

Patricia C

Voyage en famille
Points forts : Service et personnel
Loved the location ! One of the e,evators was out of order! Pool was unusable for two days of our stay.room cleaning was terrible!
Séjour de 3 nuits en avril 2024
Front Office Manager a répondu le 1 mai 2024
Thank you for your review. We are sorry we did not meet your expectations and hope you will stay with us again so we can show you this was an exception.

4/10 – Médiocre

Nancy

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
My room was on the 5th floor and there was NO elevator access to the 5th floor. My instructions were to go to the 4th floor, walk the entire level & take the stairs to the 5th. What hotel does not have access to all levels? Ridiculous!
Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 1 mai 2024
Thank you for your review. We are sorry we did not meet your expectations and hope you will stay with us again so we can show you this was an exception.

10/10 – Excellent

Hunter

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hallway by room 300 and 320 smelled really strongly of weed. It was really annoying. I know that is out of your control and it was probably the guests smoking but still was annoying to smell when I got on and off the elevator last night
Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 1 mai 2024
Thank you for your review. We are sorry about the smell. It is a constant battle now. We hope you stay again despite this incident.

10/10 – Excellent

Gail

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff, especially Jeff and Keisha in the dining room. Impressive breakfast with china, silverware, real napkins and good coffee (many hotel chains serve such watery coffee that it's not even worth drinking). Nice firm bed - such a relief for my back! Only issue was no hot water in the bathroom the last night I was there but it wasn't a big deal. One minor suggestion - the barn door in my room was designed so that when it was fully closed, the recessed handle on the inside was entirely covered by the wall. Not easy to get the door open from the inside of the bathroom when that happens! fortunately i noticed this before i used the bathroom and stuck a towel in the doorway so the door could never close all the way. Just a word of warning to your architect that this detail can create panic if someone gets trapped in the bathroom.
Séjour de 6 nuits en avril 2024
Front Office Manager a répondu le 24 avr. 2024
Thanks so much for your review!! We hope to see you again soon!!

8/10 – Bien

Holly, Mapleton

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Front Office Manager a répondu le 19 avr. 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 – Bien

pamela

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 19 avr. 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 – Bien

Yesenia, Rosemont

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Front Office Manager a répondu le 19 avr. 2024
Thank you so much for your review! We hope to see you again soon!!

8/10 – Bien

nyr

Voyage en famille avec de jeunes enfants
Good spot to stop on road trip!
Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 13 avr. 2024
Thank you so much for your review!! We hope to see you again soon!

6/10 – Acceptable

Carlos

Points forts : Propreté, service et personnel
N
Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 15 avr. 2024
Thank you for giving us a review. If there is anything you would like to discuss about your stay please call the hotel directly. We hope to see you again soon!

10/10 – Excellent

DAVID

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel rooms are large and clean. The staff was great.
Séjour de 2 nuits en avril 2024
Front Office Manager a répondu le 13 avr. 2024
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn CHAMPAIGN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 217-398-3400 or mbeale@kinseth.com.

8/10 – Bien

Angela

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Upon arrival, front staff was not attentive and like I was disturbing whatever they were doing, could have simply said, “we will be with you in a minute”. The rest of staff was great that I dealt with though, the room was fantastic, no complaints whatsoever, very much enjoyed my room stay. The hotel seemed outdated, not real clean or kept walking through halls and cleaning elevator buttons, rooms great but overall interiors needed some attention.
Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 10 avr. 2024
Thank you so much for giving us a review. We appreciate your feedback and hope to see you again soon!

10/10 – Excellent

shan

Séjour de 1 nuit en avril 2024
Front Office Manager a répondu le 1 mai 2024
Thanks so much for taking the time to give us a review! We hope to see you again soon!

4/10 – Médiocre

Martha

Voyage en famille
Too many travel basketball families with kids running everywhere around the hotel, lobby, pool and hallways. It was a madhouse
Séjour de 2 nuits en mars 2024
Front Office Manager a répondu le 21 mars 2024
Thank you for taking the time to give us a review. We apologize you had a poor experience. We do our best during those weekends and are sorry it effected your stay.

8/10 – Bien

Karen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms are very large but the floorplan wasnt conveniently planned. The bathroom is located in front of the bed and its difficult to see the tv from the bed.
Séjour de 2 nuits en mars 2024
Front Office Manager a répondu le 5 mars 2024
Thank you so much for taking the time to send us a review! We hope to see you again soon!

2/10 – Terrible

Heisell

Points forts : Propreté
Séjour de 1 nuit en février 2024
Front Office Manager a répondu le 29 févr. 2024
I am very sorry we did not meet your expectations. If you would like to discuss your experience further please call the hotel direct. Thanks!

8/10 – Bien

Federico

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room was new and clean, better than expected.
Séjour de 1 nuit en février 2024
Front Office Manager a répondu le 14 févr. 2024
Thanks do much for taking the time to give us a review! We hope to see you again soon!

10/10 – Excellent

Lyn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
From check in to seeing my room was exquisite! It was a fast, efficient, friendly check in. A very warm greeting. My room is very spacious! Two distinct areas for comfort. A sofa in the "living" area makes it feel more like home. The bed was the perfect combination of firm and soft. I couldn't be happier.
Séjour de 2 nuits en février 2024
Front Office Manager a répondu le 14 févr. 2024
Thanks do much for taking the time to give us a review! We hope to see you again soon!

10/10 – Excellent

Sam

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I wish the parking was more central and this was made known on the website so you can prepare if the weather is not good to bring an extra layer, umbrella, etc.
Séjour de 1 nuit en janvier 2024
Front Office Manager a répondu le 28 janv. 2024
Thank you so much for taking the time to give us a review! I do apologize about the parking. It is a constant problem for our property. We do hope the inconvenience will not keep you from coming back to see us soon!

6/10 – Acceptable

Daniel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Confort de la chambre
Hotel was clean but there was no hot water for the shower or sink
Séjour de 1 nuit en janvier 2024
Front Office Manager a répondu le 19 janv. 2024
Thank you so much for taking the time to send us a review! Should that happen again, please contact the desk immediately. We could have happily moved you rooms to provide a better experience. Sorry for the inconvenience and we hope to see you again soon.

10/10 – Excellent

Lynn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Front Office Manager a répondu le 13 janv. 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 – Excellent

TROY

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en décembre 2023
Front Office Manager a répondu le 13 janv. 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 – Excellent

Jack

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Front Office Manager a répondu le 4 janv. 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 – Excellent

Mike

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Front Office Manager a répondu le 4 janv. 2024
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 – Excellent

Jack

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Clean & quiet, should have checked, most motel have a continental breakfast. No continental breakfast, ordered a (3) egg omelette, the worst omelette that I have ever ordered, really wasn’t fit to eat, ($5.00) for orange juice I thought was a bit spendy. Would stay there again but would not order from there restaurant.
Séjour de 1 nuit en décembre 2023
Front Office Manager a répondu le 29 déc. 2023
Thank you so much for taking the time to send us a review! We hope to see you again soon!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything was great - it’s conveniently located, clean, nice, and quiet.
Séjour de 3 nuits en décembre 2023
Front Office Manager a répondu le 28 déc. 2023
Thank you so much for taking the time to give us a review! We hope to see you again soon!

10/10 – Excellent

John

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Front Office Manager a répondu le 22 déc. 2023
Thank you so much for your review!! We hope to see you again soon :)

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Front Office Manager a répondu le 21 déc. 2023
Thank you so much for your review! We look forward to seeing you again soon!

10/10 – Excellent

Gessel Berry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Front Office Manager a répondu le 14 déc. 2023
Thank you so much for taking the time to send us a review!! We hope to see you again soon!

8/10 – Bien

George

Voyage d’affaires
Points forts : État et installations de l’hébergement
parking is not close to building
Séjour de 1 nuit en décembre 2023
Front Office Manager a répondu le 7 déc. 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 – Excellent

Jeffrey, Jesus Maria

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was friendly and helpful. The shuttle service was great.
Séjour de 1 nuit en novembre 2023
Front Office Manager a répondu le 7 déc. 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Place to Stay
Great Dad's Weekend at Illinois and the hospitality at IHG was great. Stayed before and we keep coming back.
Séjour de 1 nuit en novembre 2023
Front Office Manager a répondu le 14 nov. 2023
Thank you so much for taking the time to send us a review! We appreciate your feedback and hope to see you again soon!

10/10 – Excellent

MaryAnn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved our stay at the Holiday Inn. Room was spacious, beautifully renovated, and clean. Great location, close to the staudium. Thank you for a great stay!
Séjour de 2 nuits en novembre 2023
Front Office Manager a répondu le 14 nov. 2023
You are so welcome!! Thank you for taking the time to give us a review! We hope to see you back soon.

10/10 – Excellent

Rebecca

Séjour de 1 nuit en novembre 2023
Front Office Manager a répondu le 7 déc. 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 – Excellent

lausanne m

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful hotel..great location. But...
Did not get my wake up call at 4 10 am. Luckily i woke up on my own and scrambled down to get shuttle to airport...only to be told they did not have any driver for another hour. Made my flight by the skin of my teeth. I made it one minute before i would be denied boarding.
Séjour de 1 nuit en novembre 2023
Front Office Manager a répondu le 10 nov. 2023
Thank you for your review, although I do apologize you didn't receive your wake up call! We hope you stay with us again soon!

10/10 – Excellent

Jose

Séjour de 1 nuit en novembre 2023
Front Office Manager a répondu le 7 déc. 2023
Thank you so much for taking the time to leave us a review! We hope to see you again soon!

10/10 – Excellent

Donald

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Front Office Manager a répondu le 5 nov. 2023
Dear Donald,Thank you for taking the time to tell us about your experience at Holiday Inn CHAMPAIGN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 – Acceptable

Denise

Voyage de couple
I'll start with the good. The bed is super comfortable and all in all the room is clean. I was given 3 conditioners instead of a shampoo and conditioner, but there's worse things in life. Lots of dust and hair along the baseboards in the bathroom, kind of gross. The food that is supposed to be a free buffet for breakfast I was charged for is HORRIBLE! WORST hotel breakfast I've ever had. When asked why I had to pay, I was given some crap excuse of Expedia didn't push it through. Ridiculous, I paid for the room. It should be free. I'm angry I had to pay for that crappy food...really horrible. The lobby bathroom was disgusting, no stalls had toilet paper and the one that did had a toilet that was overflowing with crap water. This was at 9:30 in the morning. Just disgusting. The room was nice and clean otherwise and very quiet. I would say avoid the breakfast and the lobby bathroom and bring your own toiletries.
Séjour de 1 nuit en octobre 2023
Front Office Manager a répondu le 3 nov. 2023
Thank you for taking the time to give us a review. I have escalated your comments to the appropriate departments. We hope to see you again.

10/10 – Excellent

Lisa M

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Front Office Manager a répondu le 23 oct. 2023
Thank you so much for your review!! We hope to see you again soon!!