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Reviews of Sofitel Casablanca Tour blanche

5 out of 5
Sofitel Casablanca Tour blanche
Rue Sidi Belyout, Casablanca

Reviews

8.4

Very good

Rating 10 - Excellent. 250 out of 507 reviews" "
Rating 8 - Good. 144 out of 507 reviews" "
Rating 6 - Okay. 61 out of 507 reviews" "
Rating 4 - Poor. 31 out of 507 reviews" "
Rating 2 - Terrible. 21 out of 507 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room. Gorgeous view. But for the money, a continental breakfast should have been included.
Stayed 1 night in Mar 2024

2/10 Terrible

Wahab

Disliked: Property conditions & facilities
The property needs a complete renovation.
Stayed 10 nights in Dec 2023

2/10 Terrible

Mohamed

Stayed 1 night in Dec 2023

8/10 Good

Xue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super service and hospitality
When we arrived in the evening of Dec. 27th, my friend realized that she left her phone in the taxi. The staff at reception, the concierge and at the front door immediately asked for details and tried to find ways to recover the phone. Within 5 minutes, they identified the driver and called him to come back to the hotel to return the phone. We are very grateful to the friendly and very helpful staff, who saved our day.
Stayed 1 night in Dec 2023

6/10 Okay

Sebastian

Stayed 1 night in Dec 2023

10/10 Excellent

Jad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Alissa, Bridport

Liked: Cleanliness, staff & service
I’ve stayed at the Sofitel a few times now. I love the rooms, the layout and amenities, and the restaurant -particularly for dinner -is first class. However, the hotel is older and each room I stayed in had some minor problems - broken wall panels, broken sinks, mysterious dripping- that just come from age. If this kind of thing bothers you, stay at a newer hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff, room was nice. I only overnight-ed. wish i could have stayed longer
Stayed 1 night in Nov 2023

2/10 Terrible

Alec

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Ali

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Kenneth, Alexandria

Stayed 1 night in Oct 2023

8/10 Good

Marvin, Moon Townshhip

Liked: Cleanliness, staff & service
Nice, clean efficient. Room amenities need upgrading
Stayed 1 night in Oct 2023
Response from Li on Oct 12, 2023
Dear Marvin,Thank you for your review of our hotel,We hope to welcome you to hotel very soon Sincerely

8/10 Good

Omar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night at Casablanca waiting for my flight.
I requested a wake-up call, which never happened. This is unacceptable for a hotel that wants to be a 5 stars.
Stayed 1 night in Sep 2023
Response from Li on Oct 12, 2023
Dear Omar,Thank you for taking time to tell us about your experience at L'hotel Sofitel Casablanca Tour BLanche,we are sorry that your experience did not meet your expectations,Please rest assured that we are taking the opportunity measures to adresse the problem and prevent future occurrence,Sincerely,

4/10 Poor

Fredrick, Houston

Stayed 2 nights in Sep 2023

10/10 Excellent

Chaimae

Stayed 1 night in Aug 2023
Response from Li on Oct 12, 2023
Chère Chaimae,Merci pour la note que vous avez attribuer à notre hôtel,Nous sommes ravis que vous avez apprécié votre expérience,Cordialement,

10/10 Excellent

El fikri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Li on Oct 12, 2023
Chère madame Cher monsieur El fikriMerci pour la note que vous attribuer à notre hôtel,Nous sommes ravis que vous avez apprécié votre expérience,Cordialement

8/10 Good

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean, comfortable and secure. The following staff were excellent in their service: Mr. Camara (restaurant) Ms. Hajar (restaurant) Mr. Abrahim (concierge)
Stayed 5 nights in Jul 2023

4/10 Poor

PIETER

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

STEVE, ST LAURENT

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, smelly rooms
Stayed 1 night in Jul 2023

2/10 Terrible

karim

Liked: Staff & service
Disliked: Property conditions & facilities
i did not like any thing about this property, breakfast was like a three star hotel . SPA was always closed and you had to call to have the facility to turn on , broken faucet and no drain in the shower was bad in SPA.. i would rate this hotel max 3.5 star not 5 star and do not recommend at all .
Stayed 3 nights in Jun 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff,
Stayed 4 nights in Jun 2023

6/10 Okay

Maltin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location at the edge of Medina. The staff is friendly. Breakfast is average for the cost. Dinner is of good quality. Somewhat expensive, the restaurant is basically an extension of the lobby. Great views from the high-up floors. Very easy to get a taxi cab. Security personnel totally irrational. A friend of mine with an extended stay due to a later flight needed help with luggage packing, but his other friend who checked out a couple of hours earlier was not allowed to come up inside for a few more moments to assist with the packing of the souvenirs. The whole thing left a sour taste.
Stayed 4 nights in Jun 2023

6/10 Okay

Jennifer, Novato

Stayed 2 nights in Jun 2023

10/10 Excellent

Stephanie, Irvine

Stayed 1 night in Jun 2023

8/10 Good

Chokri

Stayed 2 nights in May 2023

8/10 Good

Michael Patrick

Travelled with partner
Liked: Cleanliness, staff & service
The staff were helpful.
Stayed 2 nights in May 2023
Response from Sofitel Casablanca Tour Blanche on May 24, 2023
Dear Guest We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Maria

Stayed 1 night in May 2023

8/10 Good

david

Stayed 2 nights in May 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay made better by a very attentive and friendly staff. Will definitely stay here again.
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location, wonderful staff.
Location was great for seeing the sites and finding places to eat. Staff was wonderful, true Moroccan hospitality. Room could use a renovation, particularly bathroom fixtures.
Stayed 3 nights in Feb 2023

10/10 Excellent

SRINIVASAN, Leesburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very courteous, great location
Stayed 3 nights in Jan 2023
Response from Guest Experience Manager on Jan 24, 2023
Dear M. KORA, We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri

4/10 Poor

Martine

Business traveller
Disliked: Property conditions & facilities
Hotel is under renovations and I got an I renovated room. The decor wasn’t bad. The room smelled like humidity and towels were tired. The bed felt like it was sinking. Restaurant food was excellent and public spaces were nice. Area is not very nice and would never stay there again
Response from Guest Experience Manager on Dec 26, 2022
Dear Mrs Martine, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imane El Amri

8/10 Good

jamel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Guest Experience Manager on Nov 17, 2022
Cher Mr JAMEL,Merci d’avoir pris le temps de partager votre expérience à la Tour Blanche.Votre satisfaction est notre plus belle récompense, nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Sincèrement,Imane El Amri

6/10 Okay

Muath, Manama

Travelled with group
Old hotel, needs extensive renovation. The view is outstanding.
Stayed 1 night in Oct 2022
Response from Guest Experience Manager on Nov 2, 2022
Cher Mr MUATH, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Sofitel Casablanca Tour Blanche. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Sofitel Hotels & Resorts sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Imane El Amri

8/10 Good

Elonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Guest Experience Manager on Oct 25, 2022
Cher Client,Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hôtel Sofitel Casablanca Tour Blanche . Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience générale vécue chez nous. Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable au sein de nos hôtels.Bien à vousImane El Amri

10/10 Excellent

Raul, MIAMI

Stayed 1 night in Oct 2022

4/10 Poor

AMMAR AHMED

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Somewhere Else
Sofitel brand is deteriorating so fast that staying there is like residing in the ghetto. Everything in the hotel is deteriorating and overused. From the mattress to sofa to the color on the wall, let alone the air condition. Very an unhealthy environment to live in. It’s not worth it. I strongly recommend staying in a three stars hotels rather than staying here or in any other Sofitel in Morocco.
Stayed 3 nights in Oct 2022
Response from Guest Experience Manager on Oct 18, 2022
Dear Mr. AMMAR, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imane El Amri

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel Casablanca Tour Blanche
Very nice, clean hotel in the heart of the city. We were upgraded to a very nice large room with all the extras.
Stayed 1 night in Oct 2022
Response from Guest Experience Manager on Oct 18, 2022
Dear M. DENISE, We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri

6/10 Okay

flavia

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

4/10 Poor

Erim

Stayed 1 night in Oct 2022
Response from Guest Experience Manager on Oct 18, 2022
Dear M. ERIM, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imane El Amri

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic!!
Stayed 1 night in Sep 2022
Response from Guest Experience Manager on Oct 18, 2022
Dear M. DENISE, We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri

4/10 Poor

Jane

Travelled with partner
Disliked: Amenities, property conditions & facilities
A great location with beautiful view of the Mosque. Our room was not great. Only cold water for showers and the bathroom door handle was broken that lent to being locked in the bathroom. We had a short stay and no time in the morning to ask for the water to be fixed. They were kind enough to give a partial refund.
Stayed 1 night in Sep 2022
Response from Guest Experience Manager on Oct 18, 2022
Dear M. JANE, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imane El Amri

2/10 Terrible

Isabel Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casablanca/Sofitel Hotel
So we arrived at 5pm and the room was still not ready, it seem like a big mystery. Finally, we got a room with no working air conditioning, bed most uneven, uncomfortable the cleaning in this property is very poor definitely nothing compared to any other hotels i’ve been. We would like our money refunded and we were not able to sleep for the one night we were here, hot, muggy and dirty. The people are nice and they try so it is obviously a management problem.
Stayed 1 night in Sep 2022
Response from Guest Experience Manager on Sep 13, 2022
Dear Mrs LOPEZ, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imane El Amri

10/10 Excellent

PATRICK

Stayed 1 night in Jul 2022
Response from Guest Experience Manager on Aug 3, 2022
Cher Monsieur PATRICK, Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Casablanca Tour Blanche. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Imane El Amri

10/10 Excellent

Said

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Guest Experience Manager on Jul 28, 2022
Cher Mr SAID Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hôtel Sofitel Casablanca Tour Blanche . Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience générale vécue chez nous. Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable au sein de nos hôtels. Bien à vous Imane El Amri

10/10 Excellent

Lothar

Stayed 1 night in Jun 2022
Response from Guest Experience Manager on Jul 28, 2022
Cher Mr LOTHAR Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hôtel Sofitel Casablanca Tour Blanche . Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience générale vécue chez nous. Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable au sein de nos hôtels. Bien à vous Imane El Amri

10/10 Excellent

Hillel

Stayed 2 nights in Jun 2022

8/10 Good

AlAnoud

Travelled with family
Liked: Cleanliness, staff & service
I like spa service,I don’t like breakfast and food they serve Hotel service deserves 4 star
Stayed 1 night in Jun 2022
Response from Guest Experience Manager on Jun 20, 2022
Chère Mme AlAnoud, Merci d’avoir pris le temps de partager votre expérience à la Tour Blanche. Votre satisfaction est notre plus belle récompense, nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Sincèrement Imane El Amri

2/10 Terrible

A. Suliman

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was leaking. There was a loud noice coming from the bathroom. I called the front desk and they did not do anything to fix it. The repair man who came said the noice is coming from the shower above my room. :). The room was not clean and very old. The towels are quite old and yellowish.
Stayed 1 night in Jun 2022
Response from Guest Experience Manager on Jun 20, 2022
Dear Mrs SULIMAN, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imane El Amri

4/10 Poor

Resad

Disliked: Cleanliness, amenities, property conditions & facilities
The location is fine but the hotel is dilapidated and in need of upgrading. The bed was Very uncomfortable.
Stayed 1 night in May 2022
Response from Guest Experience Manager on Jun 13, 2022
Dear M. RESAD, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imane El Amri