Cher Monsieur Matthieu Merci beaucoup pour vos commentaires, nous sommes heureux que vous ayez aimé l'infrastructure de l'hôtel, nous espérons l'avoir une autre fois, pour changer votre vision du service dans l'hôtel, ces commentaires nous aident à être meilleurs chaque jour.

Dear PierraWe are absolutely pleased to hear that your experience at Casa San Agustin was nothing short of exceptional! It's so wonderful to know that our staff went above and beyond to make you feel truly taken care of at all times. Our team is passionate about providing the best service and creating a welcoming environment for all our guests. We can't wait to have the pleasure of welcoming you back in the future and having the opportunity to serve you as a guest!Best regards,Paola A. Palomino V.Guest Relations at Casa San Agustin

Estimada señora MariaQueremos extenderle nuestro agradecimiento por haber elegido Casa San Agustín como su opción de alojamiento en la bella ciudad amurallada.Es un orgullo saber que disfrutó no solo de la bella arquitectura colonial de esta propiedad, sino de cada detalle pensado en el confort de nuestros huéspedes.Será un placer darle la bienvenida nuevamente en un futuro cercano, así como a sus amigos y familiares. No dude en comunicarse con nosotros si necesita algo más durante su próxima visita.Atentamente,Paola A. Palomino V.Guest Relations at Casa San Agustin

Dear AndresWe are delighted to hear that you had an exceptional stay at Casa San Agustin and enjoyed every moment of it. Our team works tirelessly to ensure that our guests have an unparalleled experience, from the comfort of our beds to the décor of every corner of this colonial property.We look forward to welcoming you back and hope you will continue to recommend us to family and friends.Best regards.Paola A. Palomino V.Guest Relations at Casa San Agustin

Dear MartinWe are grateful that you have taken your valuable time to share a feedback with us. It was a pleasure for us to welcome you and know that you had a pleasant stay, our staff cater for all the important needs of our guests and work every day to provide our guests with unique experiences. We hope you will return and visit our sister property. Your comments will be passed on to all our staff who will be delighted to hear them.Kind regards,Paola A. Palomino V.Guest Relations at Casa San Agustin

Dear JosephWe are thrilled to hear that your stay at Casa San Agustin was extraordinary. Our team works diligently every day to ensure that every detail is taken care of so that our guests can enjoy an unforgettable and unique experience. We will share your compliments with the entire team. We hope to have the pleasure of welcoming you back soon.Best regards,Paola A. Palomino V.Guest Relations at Casa San Agustin.

Dear ElizabthWe would like to extend our thanks for taking the time to share your experience with us. Casa San Agustin is a historic colonial property that is dedicated to providing guests with a relaxing and enjoyable experience. Our staff works tirelessly to ensure that every detail is taken care of. We are pleased to hear that we have succeeded in providing you with a unique experience and hope that you will continue to recommend us to your family and friends. We look forward to serving you again and hope you will continue to recommend us to family and friends.Best regardsPaola A. Palomino V.Guest Relations at Casa San Agustin

Dear @ThomasWe are very proud to hear that you enjoyed your stay at Casa San Agustin and that we exceeded your expectations. Our combination of colonial and modern structure and our strategic location in the walled city, close to all the tourist attractions, make for a magical stay. Every detail, in every corner, is designed to ensure the comfort of our guests, starting with the rooms, and above all, our team works hard to ensure that our guests have an unforgettable experience. We will be delighted to know that you have enjoyed our recommended Hammam ritual, which will allow you to relax to the fullest, and that you have tasted dishes such as the San Agustin breakfast in our Alma restaurant and, above all, that we hope to see you again soon. Yours sincerely

Dear @MaryFirst of all we would like to thank you for choosing Casa San Agustin as your only accommodation in this beautiful walled city and especially for taking the time to tell us about your experience and how much you enjoyed your stay. The whole team has worked hard to ensure that our guests enjoy the details of each room and experience unique sensations. As for the detail of the soft lighting, we try to keep it that way to ensure maximum relaxation. As for the details of the wardrobe, the bath towels and the make-up mirror, we want you to know that they are taken into account to enhance each guest's experience and exceed your expectations.We look forward to seeing you again and hope to surprise you and make your stay unforgettable.Kind regards

Dear @Mauro Thank you very much for taking the time to share your great experience at Casa San Agustin, it has been an honour to welcome you and make your experience incredible, the idea is to make you feel at home, that is why our staff work every day to make your stay the most memorable. From now on, please know that our entire team will be delighted to welcome you back with your family or friends, we will truly make your stay unforgettable. Your kind words will certainly be passed on to our staff.Kind regardsPaola A. Palomino V.Guest Relations at Casa San Agustin

Dear @KrisWhat a pleasure to know that the combination of colonial structure and modernity of Casa San Agustin fascinated you and, above all, that you not only enjoyed your stay with us, but that we exceeded your expectations. We work every day to cater for the needs of each and every one of our guests, guaranteeing their comfort in every detail of our facilities, such as our restaurant Alma with its delicious local dishes, the relaxation area called Aurum SPA, our library with its incredible afternoon tea and our solarium on the top floor for sunbathing. Your kind words will be passed on to the entire team at Casa San Agustin, who look forward to welcoming you back. Kind regardsPaola A. Palomino V.Guest Relations at Casa San Agustin

Dear ManuelFirst of all thank you very much for choosing us and for sharing your experiences you had with us, our whole team was fascinated to have served you with the best quality of service and product, we really hope you come back with all your family or friends to give you the best experiences and recommendations so you continue to explore more Cartagena, we will be delighted to receive you again.We look forward to seeing you again at Casa San Agustin.Kind regardsPaola A. Palomino V.Guest Relations at Casa San Agustin

Dear Kevin,We are thrilled to hear that you had a wonderful stay at Casa San Agustin. It gives us immense pleasure to know that you enjoyed every aspect of the property, including both the colonial and modern elements. Our primary objective is to provide top-quality services and amenities to our esteemed guests. We would be delighted to welcome you back to Casa San Agustin in the future and for you to recommend us to your friends and family. Best regards.Paola A. Palomino V.Guest Relations at Casa San Agustin

Dear Cynthia,Thank you for choosing Casa San Agustin as your accommodation in Cartagena. We are delighted to hear that you enjoyed your stay with us and that you were pleased with your room. Our team works tirelessly to ensure that every detail of the hotel is taken care of, and that our guests feel comfortable, safe, and well-cared for. We value your satisfaction and strive to exceed your expectations. Rest assured that our team eagerly awaits your return with family and friends.Best regards, Paola A. Palomino V,Guest Relations at Casa San Agustin.

Dear GuestWe are honoured that you have taken the time to share with us your pleasant experience at Casa San Agustin. Thank you for choosing us as your accommodation in this wonderful city and for enjoying the services we offer, such as our Alma Restaurant, Aurum SPA and every corner of the hotel. Our team looks forward to seeing you again.Kind regardsPaola A. Palomino V.Guest Relations at Casa San Agustinb

Dear Stephanie,Thank you again for choosing our services. We always aim to provide a unique and comfortable experience for all our guests. We are pleased to hear that you had an enjoyable stay and will consider us for any future visits. Please feel free to recommend us to your family and friends and enjoy our wonderful SPA and the delights of Alma restaurant.Best regards.Paola A. Palomino V.Guest Relations at Casa San Agustin

Dear @Wyndell, We are pleased that you had a great experience at our hotel. We are delighted that our staff were friendly, helpful, and were able to provide a courteous assistance, making your stay memorable. Our team works tirelessly to ensure that every guest has a unique and enjoyable experience.Thank you for choosing Casa San Agustin as your accommodation in Cartagena and we look forward to welcoming you again soon.Kind regardsPaola A. Palomino V.Guest Relations at Casa San Agustin

Dear @Ismir, Thank you for taking the time to share your pleasant experience with us. We are happy to know that one of the factors that made your stay easier was our location and the proximity of Casa San Agustin to restaurants, tourist attractions and other places of interest, being inside the walled city. It is an honour for us to have hosted you and to have made your experience something incredible, the idea is to make you feel at home, that is why our staff work every day to make your stay the most memorable. We look forward to your return.Kind regardsPaola A. Palomino V.Guest Relations at Casa San Agustin

Dear Andrew,First and foremost, thank you for sharing your experience at Casa San Agustin, as it makes us work even harder to provide a unique experience. We sincerely apologise for any unpleasant experience you may have had during your stay and please be assured that we are actively working to address the needs and concerns of our valued guests. It would be very helpful if we could contact you to find out more about your stay and we look forward to seeing you again and hope you enjoy our relaxation areas such as our lovely pool and solarium. Kind regards,Paola A. Palomino V.Guest Relations at Casa San Agustin

Dear @DorianWe are delighted that you had an excellent experience at our hotel. That you were able to enjoy every corner of Casa San Agustin, such as the stunning pool, afternoon tea in our library or sunbathing in our solarium, but especially the attention of all our staff. We all work with our souls to ensure that our guests have the best possible stay. We look forward to seeing you soon.Yours sincerelyPaola A. Palomino V.Guest Relations at Casa San Agustin

Dear @Stephanie, Thank you for choosing our hotel as your preferred accommodation. It is gratifying to know that you enjoyed your stay at Casa San Agustin and rest assured that we would be delighted if you and your family could visit us in the future and recommend us to your friends. We will endeavour to make your stay even more enjoyable. Kind regards.Paola A. Palomino V.Guest Relations at Casa San Agustin

Dear @FrankThank you for choosing Casa San Agustin as your accommodation option in Cartagena. Your feedback is valuable to us, as we continue to enhance and offer exceptional experiences to our guests. We are delighted to hear that you thoroughly enjoyed your visit. We strive to maintain high standards of service and comfort. We wish you all the best and eagerly anticipate your next visit. Please feel free to get in touch with us to arrange your upcoming appointment.Kind regards.

Dear @YoungThank you for your kind words. We really do work for all the important requirements of our guests, we are in continuous improvement so that every day guests live unique experiences with the best recommendations from the concierge team. We look forward to welcoming you again soon, particularly with your family or friends, where we will ensure your stay is unforgettable. Yours sincerely

Estimada @RosidelkyGracias por elegir Casa San Agustín como su opción de alojamiento en Cartagena. Sus comentarios son muy valiosos para nosotros, ya que seguimos mejorando y ofreciendo experiencias excepcionales a nuestros huéspedes. Estamos encantados de saber que disfrutó de su visita. Nos esforzamos por mantener altos estándares de servicio y confort. Le deseamos lo mejor y esperamos ansiosos su próxima visita. No dude en ponerse en contacto con nosotros para concertar su próxima cita.Un cordial saludo.

Dear Mr. Turner,We greatly value our guests' satisfaction, and we appreciate you taking the time to share your comments with us. We apologize for any disappointment caused by your lack of upgrade. However, we did inform you during the check-in process that we were unable to offer an upgrade due to limited availability. Instead, we assigned you one of the finest rooms in your category.Regarding the SPA discount, it was not awarded because you did not make a reservation through the AMEX Fine Hotels and Resorts program. However, as an Expedia VIP member, you are entitled to a 20% discount on food and beverages during your stay. Casa San Agustin anticipates your return and aims to provide an unforgettable experience. Thank you for your understanding, and we hope to welcome you back soon and ensuring your stay is unforgettableKind regards.

Dear Gregory, Firstly, thank you for sharing your wonderful experience at Casa San Agustin. We appreciate your feedback and are thrilled to hear that you enjoyed your stay. We are extremely grateful for your kind words and delighted to learn that our services met your expectations as it is our goal to provide every client with a relaxing and rejuvenating experience. We hope to have the pleasure of welcoming you back in the future. Your satisfaction is of utmost importance to us, and we eagerly await your return in the future Kind regards.

Dear @Segundo, Thank you for choosing to stay with us, We are thrilled to hear that you enjoyed your time while you were here. Our staff is committed to meeting all guests' needs and working diligently to provide exceptional experiences.We look forward to welcoming you back to Casa San Agustin.Best regards,

Dear @Brandy, We greatly appreciate your feedback and the team is delighted to hear that you enjoyed our excellent service. We are always working hard to offer our guests the best possible experience and we hope that you will come back with your family and share your experience with your friends. We are committed to delivering the finest experience to our guests and sincerely hope that you will revisit us with your family and recommend us to your acquaintances. Please be assured that we will go above and beyond to ensure that your upcoming stay is even more delightful. Best wishes.

Dear @ Sharon, We are thrilled to hear that you had a splendid time at Casa San Agustin. Our main goal is to deliver the best quality service and comfort to our guests and we are pleased to know that you thoroughly enjoyed your stay with us. We eagerly anticipate your return to Casa San Agustin in the future, and we encourage you to recommend us to your friends and family. Rest assured that we will do everything in our power to ensure that your next stay is even more enjoyable.Kind regards,

Dear @Tarik,We are thrilled to hear that you enjoyed your time here. Our committed and dedicated staff endeavour to meet the unique needs of each of our guests. We are continuously working to enhance our services to provide truly exceptional experiences to all our patrons. We would like to thank you once again for choosing our establishment, and we would be honoured if you choose to return in the future. Our entire team is looking forward to welcoming you back. Best regards.

Dear @Guest,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a pleasant stay at our hotel. Your valuable feedback will assist us in sustaining and improving these benchmarks, ensuring that each guest has an unforgettable experience. At our establishment, we strive to provide outstanding service and comfort to all of our guests. Please be assured that we are presently addressing the crucial needs of all our guests and would like to express our heartfelt gratitude to you for choosing our hotel.Yours sincerely,

Dear @Hristiana BWe were delighted to have you as our guest. We take pride in the fact that you had a pleasant stay, and our staff is committed to fulfilling every important requirement of our guests. Once again, thank you for choosing us as your destination in Cartagena. We warmly invite you to return and our entire team will be thrilled to welcome you. We will pass on your feedback to our staff who will be delighted to hear your comments. If you require any further information or assistance, please do not hesitate to contact our concierge team. Best regards,

Dear Jorge, Thank you for your kind feedback regarding the services at Casa San Agustin. Our commitment to providing exceptional service is at the core of everything we do, and we take great pride in ensuring that every client has a unique and unforgettable stay with us.Yours sincerely

Dear Guest,We are pleased to hear that you had an enjoyable stay with us. Our team works tirelessly every day to provide our guests with excellent attention, service, and comfort. Thank you for taking the time to share your feedback with us. It serves as a source of inspiration for us to continue innovating and improving to offer unique experiences. We eagerly await your return and endeavour to make your next stay even more memorable. We look forward to your return and kindly request that you inform us in advance to help us prepare for your upcoming visit.Our entire team is eagerly anticipating your arrival.

Dear SarahWe are pleased to hear that you had a pleasant visit with us. Our dedicated team works tirelessly to provide our esteemed guests with an exceptional experience and optimal comfort. Our outstanding services are a source of immense pride, and we will strive to maintain our standards to exceed your expectations. We look forward to your next visit with your loved ones, as we aim to create more exceptional experiences. Yours sincerely.

Dear Sarah ,Thank you for choosing to stay with us at our hotel. We are thrilled to hear that you enjoyed your stay. Our dedicated team is committed to providing a top-notch experience and utmost comfort to our valued guests. We take pride in our exceptional services and will continue to work tirelessly to ensure that we meet and exceed your expectations. We look forward to welcoming you again, along with your loved ones, to generate more unforgettable experiences. Sincerely.

Estimada LilianaGracias por elegir nuestro hotel. Estamos encantados de que haya disfrutado de su estancia en nuestro hotel. Nuestro equipo trabaja incansablemente con dedicación y pasión para asegurar que nuestros huéspedes tengan una experiencia excepcional proporcionando servicios de primera categoría y el máximo confort. Esperamos darle la bienvenida de nuevo, junto con sus amigos y familiares, para crear más experiencias memorables. Saludos cordiales.

Dear Arturo,Thank you for choosing to stay at our hotel. We are delighted that you enjoyed your stay at our hotel. Our team works tirelessly with dedication and passion to ensure that our guests have an exceptional experience by providing top-notch services and utmost comfort. We hope to welcome you back again, along with your friends and family, to create more memorable experiences. Best regards.

Dear @ Giuseppe, Thank you for taking the time to share your experience and choosing to stay with us. It's an honour to have had you as our guest. Our aim is to make you feel at home, which is why our staff work tirelessly every day. The entire team will be delighted to welcome you back and ensure that you have a memorable stay. Best regards,

Dear @Federico, Thank you for taking the time to share your valuable feedback. We are honoured to have had you as our guest and are delighted to hear that your experience was exceptional. Our goal is to make you feel at home, and our staff works tirelessly every day to ensure your stay is memorable. We look forward to seeing you soon.

Dear MaryFirst of all, thank you very much for choosing us and for sharing your kind words about your experience you had with us, our whole team was fascinated to have served you with the best quality of service and product, we really hope you come back with all your family or friends to give you the best experience with the recommendations from our concierge team. We will be delighted to receive you again. All the best.

Estimado Señor CarlosGracias por darnos el honor de recibirle y por habernos elegido como su opción de alojamiento en Cartagena. Siempre damos lo mejor de nosotros para que nuestros huéspedes vivan experiencias maravillosas. Nos aseguraremos de transmitir sus amables palabras a nuestro conserje David y esperamos que vuelva con toda su familia y sin duda haremos de su estancia la más encantadora. Saludos cordialesPaola PalominoGuest Relations at Casa San Agustin

Dear @Carla Thank you for giving us the honour to welcome you, the truth is that everything we did was with our soul, we always give our best to make you have a wonderful experience with the best quality of service and comfort. We will be sure to pass on your kind words to Concierge Team and hope you will come back with all your family and recommend us to your friends, we will undoubtedly make your stay the most charming.

Dear KatherineFirst of all, thank you very much for choosing us and for sharing your kind words about your experience you had with us, our whole team was fascinated to have served you with the best quality of service and product, we really hope you come back with all your family or friends to give you the best experience with the recommendations from our concierge team. We will be delighted to receive you again. All the best.Paola PalominoGuest Relations at Casa San Agustin

Dear @StephenFirst of all, we would like to thank you for choosing us. We are very pleased that you had a great experience at our hotel, especially at Alma Restaurant. We hope that you will choose us again to continue the experience with your friends and family. All the best.