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There was a mix up with our reservation where they thought our daughter was one not 9 so initially they asked for 150 euros extra. Not sure if it was Hotels.com fault or the hotel but it slightly ruined the start of the holiday. The hotel provided us with an upgrade and we also paid extra for a better room and although expensive I would not fault the hotel or the staff after that. Breakfast was amazing the pool on the small side but that is Capri for you. Fantastic shuttle service and the staff go above and beyond