Ratings based on 590 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Spokane Wa.

House keeping was amazing!

Posted 18-Apr-2018
House keeping did an amazing job, keeping our room in tip top shape. Thank you so much, above and beyond...!!!!
Comment from Hotel Management
20-Apr-2018 by HotelMgmt, Hotel Management
Ronnie, we’re thrilled to learn that your stay at Residence Inn by Marriott Boston Harbor on Tudor Wharf exceeded your expectations. We’ll be sure to pass along your great review to our housekeeping team and thank you for taking the time to share. We hope to see you again.
2 out of 5
by A verified traveller

Overbooked us 2 times.

Posted 6-Apr-2018
When we went to check in, we were told our room was not available. The hotel was overbooked. The staff moved us to the courtyard Marriott and tried their best to accommodate us. Staff very nice but it was the second time we tried to stay there and hotel room we booked was not available. the first time our water view room wasn’t available so we were given another room but moved the second night.
Comment from Hotel Management
11-Apr-2018 by HotelMgmt, Hotel Management
Please accept our apologies for the confusion with your booking and for any inconvenience this caused. We truly appreciate your interest in our hotel and are deeply disappointed that we weren’t able to accommodate you as anticipated. We hope you give us another chance to restore your trust in us.
4 out of 5
Recommended
for Everyone
by A verified traveller from Enfield CT

noisy plumbing

Posted 3-Apr-2018
Pros: location ,free breakfast ,cleanliness and friendly staff
Location: historic Boston freedom trail , TD Garden
we were disappointed in the loud noise that seemed to be coming from the plumbing inside the bathroom wall waking us up at 4am and again at 530
Comment from Hotel Management
4-Apr-2018 by HotelMgmt, Hotel Management
Robert, we appreciate your feedback about Residence Inn by Marriott Boston Harbor on Tudor Wharf. While it’s gratifying to hear there were so many positives in your visit, we’re very sorry about the noise disturbance. We hope you visit us again and are certain you’ll be fully satisfied.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Apr-2018
It was my first time in Boston the staff and the hotel location made it a great experience for me and my family.
Comment from Hotel Management
3-Apr-2018 by HotelMgmt, Hotel Management
Thank you for the great review! We are thrilled that you chose to stay with us at Residence Inn by Marriott Boston Harbor on Tudor Wharf during your first trip to Boston. We’re happy that our excellent staff and wonderful location made for a splendid trip and we look forward to seeing you again.
1 out of 5
by A verified traveller from Florida

Be Careful

Posted 16-Mar-2018
Be careful, I was in my hotel room and the door opened. A gentleman with a suitcase was standing at the end of my bed. I asked him to leave the room and immediately called the desk. They apologized and offered me a beer from the commissary. This is not what I expected, I assumed the safety of the guests would be the first priority of the hotel. How can two sets of door keys be issued and both sets of keys work.
Comment from Hotel Management
20-Mar-2018 by HotelMgmt, Hotel Management
It concerns us greatly to hear about your experience, as we absolutely take guest safety seriously. Please accept our sincerest apologies and know we are looking into this to ensure this doesn't happen again. We hope you will give us another chance to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient

Posted 15-Mar-2018
Have stayed here often. Great staff, nice rooms, very convenient. The only annoying thing is that the wireless never works.
Comment from Hotel Management
15-Mar-2018 by HotelMgmt, Hotel Management
John, thank you for your comments. We are very pleased that you visit us often and we strive to make your every stay with us an enjoyable one. As to the wireless issues, we will look into this. We can’t wait to see you again at the Residence Inn by Marriott Boston Harbor on Tudor Wharf.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Mar-2018
Staff was very helpful when a family member ran into a situation and was unable to make the family reunion. Close enough to walk to North Stdtion.
Comment from Hotel Management
13-Mar-2018 by HotelMgmt, Hotel Management
Always glad to hear from a happy guest at Residence Inn by Marriott Boston Harbor on Tudor Wharf. We pride ourselves on our helpful staff and are pleased to have been of service to your family. Please come again, soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location to TD Garden

Posted 11-Mar-2018
Great experience. Staff was so understanding when one of our party ran into difficulty getting there.
Comment from Hotel Management
12-Mar-2018 by HotelMgmt, Hotel Management
Thank you for taking the time to comment. We like to hear when our staff is helpful and that you were pleased with your stay. Please visit us again at the Residence Inn by Marriott Boston Harbor on Tudor Wharf.
3 out of 5
by A verified traveller

Close to TD

Posted 4-Mar-2018
The hotel itself was okay but our room had a leak in and the pull out couch had a huge stain on the mattress
Comment from Hotel Management
5-Mar-2018 by HotelMgmt, Hotel Management
It is disappointing to learn that there were a few details amiss for you and we certainly wish we could have addressed these concerns while you were on-site. Rest assured that we will look into the comments you've shared. We hope you will allow us another opportunity to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveller

The entire staff was so helpful and friendly

Posted 3-Mar-2018
Great place to stay in Boston!!!! Staff was accommodating and helpful in everything they did for us
Comment from Hotel Management
5-Mar-2018 by HotelMgmt, Hotel Management
Thank you so much for taking the time to highlight our great staff! We know they are one of our greatest assists here and we can’t wait to share your praises with them. Please come back and visit us at the Residence Inn by Marriott Boston Harbor on Tudor Wharf again!