Search Chalets in Birchwood from CA $94

"Good"

"The hotel is excellent from every aspect, cleanliness, amenities, condition of the fixtures ,and most important the customer service I got from the receptionist Brittany,she was very helpful,polite, and kept asking me if I needed anything . I've had a perfect first I impression because of her , unfortunately when wasn't on duty , things were kind of as they should be . First issue when my room was scheduled for cleaning , the cleaning lady didn't leave any handsoap, hand towels or toilet tissues ! I've requested them from front disk, never came! I had to go downstairs to get them . 2nd issue was during breakfast time ,looks like the hotel only have maybe 8-14 plates for the whole hotel! They provided disposable plates 1st day I was there ,which is fine ,but starting from next day we had to wait for them to clean the used plates so we got some. The day after we waited for quit a while there was nobody on duty to put plates,or refill some food that were out of containers! After waiting for probably 5 minutes the 2 ladies walked in from outside the hotel,maybe they were smoking or god knows what were they doing outside. Other than those 2 issues I got nothing to complain about . The bed mattress was good ,clean "

"Yes The bedroom window needs to have a night shade or curtain of some type to have total darkness from the exterior lights . "

"Very nice and roomy 2 queen room. Excellent kitchen. Clean. The breakfast was great too. I will look for another Element hotel in the future."

"Yep "

"It all around was not good "

"Large clean rooms. Breakfast was very good quality with hot items but would have liked waffles as well. Breakfast area was also very clean "

"Clean room"

"Great location, but it's an older property that could use an update. All the rooms are pet friendly, but have carpet and we all know sometimes pets have accidents. My experience is some places just don't clean the carpet very well. It would be best if they had LVP. Other than that, it was ok. Many good restaurants around the mall area and very easy access to I-75. "