Big Sur Village Vacation Packages

This hotel is incredibly overpriced… it is in no way near a luxury hotel worth the $700 they charged. When we first arrived to check in, the receptionist was on her phone outside, and she saw me walk into the office. After 10 minutes she finally came to check me in, and without so much as a “sorry to keep you waiting”. The beds are way, way too soft - gave all three of us back pain. An area of carpet in one of our rooms was very wet, perhaps due to a leak from a noisy refrigerator that kept us awake. We had to leave a day early, as our daughter who was traveling with us developed a serious medical situation that required us to return home so she could see her cardiologist. We explained the situation and were instructed to send an email to management, which is what I did. That went nowhere. I can understand why they may not have been able to offer a refund, however they never even followed up with a credit for a future stay. Two other hotels that we had to cancel for that trip due to our family medical situation actually gave full refunds, which was honestly more than I expected. Not surprisingly, we are already planning on when to rebook at those hotels when we are next in the area.