6/10 Okay
natalie w.
Jul 28, 2025
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
I had read some reviews that the owner was difficult to get hold of when arriving late. Once I had booked our stay, I was told to phone the owner when we was 30 minutes from the airport for her to meet us at the apartments with our key. As checkin wasnt until 4 I booked a later flight. Prior to our stay I messaged the owner explaining we would be arriving just after midnight would she still be meeting us with the key, if not I was going to change our flight. She replied saying yes and to ring her when we was half an hour away from the airport. The day came when we was travelling. Our flight was delayed by an hour so i messaged the owner to explain this. We arrived in spain just after 1am. I rang the owner and said we was half an hour away she said no problem she would meet us there. When we arrived at the apartments she was no where to be seen. I rang her a couple of times and there was so answer. I also messaged her. Ny boyfriend then rang her and still no reply. Someone who was leaving the apartment doors let us in to sit in the ‘reception’ area. A few hours had passed and by this point I was panicking. I had rang the owner 40x and my boyfriend also had. It was around half 3 at this point. A lovely couple who we are so grateful for was coming back from a night out and explained how the same thing happened to them with the same owner the day before. They offered us to stay with them for the night. The next day the owner rang me at half 7 to say she had the key!
natalie w.
Stayed 46 nights in Jun 2025