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Doubletree by Hilton Bath – Avis

4 out of 5
Doubletree by Hilton Bath
Walcot Street, Bath, England

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 369 avis sur 821." "
Note de 8 – Bien, d’après 251 avis sur 821." "
Note de 6 – Acceptable, d’après 106 avis sur 821." "
Note de 4 – Médiocre, d’après 59 avis sur 821." "
Note de 2 – Terrible, d’après 36 avis sur 821." "

8,2/10

Propreté

8,4/10

Service et personnel

8,0/10

Commodités

8,4/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 – Bien

ANDRE

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
A conseiller
Jotel très bien situé avec un patking (payant) sir place idéal pour visiter Bayh
Séjour de 1 nuit en juillet 2023
Front office a répondu le 15 août 2023
Thank you for taking the time to leave a review we sincerely appreciate the time you have taken to complete this.

8/10 – Bien

christophe

Séjour de 1 nuit en janvier 2023

10/10 – Excellent

Andrew

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very Satisfied
Excellent staff service, excellent location and excellent breakfast.
Séjour de 1 nuit en décembre 2022

10/10 – Excellent

Annie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2021

10/10 – Excellent

Sami, Paris

Voyage en famille
Points forts : Propreté, service et personnel
Moderne et fonctionnel Idéalement placé à quelques centaines de mètres de tous les sites Très facile à trouver quand on arrive en voiture
Séjour de 2 nuits en septembre 2020

6/10 – Acceptable

Alma

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
The room we were assigned was not well maintained. The price we paid was too much for a room in such condition. The window was left open so there was outdoor debris on our bed. The window was also very dirty and full of spider webs and the bathroom was in terrible condition. Handle was falling off the door. The door stop was hanging down, the shower had mold and the tray and drain were broken. The toilet flush was also only working on one side. The fridge was on the side rather than in the cupboard where it should be. Also the door didn't have a lock. It was broken. Overall, not the best kept Doubletree hotel I've stayed at.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Paul

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
No extra towels also it was promised Old and smelly building bad service in room
Séjour de 2 nuits en mai 2024

8/10 – Bien

Steven

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Chain hotel. Good value. Location great. Clean. Room was not ready at check-in time. Substantial street noise at night. Ask for room in back of hotel.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Nicola

Voyage en groupe
Location is excellent, just a short walk to all the major sites. Housekeeping was very poor and in our group of 8, none of us had our rooms made up. We complained and eventually someone came to do our room.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Stuart

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
In house restaurant food was fantastic! Staff very nice. Polite and helpful. Quiet rooms despite big tourist groups staying at the hotel. Perfect location right in the city centre. No free disabled parking bays however there were two disabled bays in front of the hotel but these are not bookable. There is a NCP car park beneath the hotel which costs £50.00 for the weekend. We requested a room with twin beds and was given an ‘accessible’ room to accommodate wheelchair users which didn’t apply in our case. The downside to this was the bathroom sink was very low done as was the loo and loo roll holder. Would highly recommend. Not cheap but worth it.
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Lyndsey

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good hotel for families. Very welcoming staff.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Natalie

Voyage en famille avec de jeunes enfants
Points faibles : État et installations de l’hébergement
Hotel insisted I pay on arrival even though I’d already paid via Expedia and showed receipt! Rooms certainly not up to standard, smelt mouldy and damp in room, seals around window were filthy. Rusty bin in bathroom and damp patches on wall and ceiling in bathroom. We stayed in room 350. Only one reception staff member at peak check in time! Hotel really needs to step up and refine their offering to suit what they say they provide
Séjour de 1 nuit en avril 2024

8/10 – Bien

Suk Ping

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Breakfast is excellent good, quality and quantity in excellent standard
Séjour de 2 nuits en mars 2024

8/10 – Bien

Adriana

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location!
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Stavros

Séjour de 1 nuit en mars 2024

10/10 – Excellent

olaolu

Séjour de 2 nuits en mars 2024

10/10 – Excellent

Rebecca

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service and restaurant. We especially loved the welcome cookies.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Michael

Voyage de couple
Professional friendly staff and a spotlessly clean hotel
Séjour de 2 nuits en février 2024

2/10 – Terrible

Linda

Séjour de 1 nuit en février 2024

6/10 – Acceptable

Tim

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Ok but wouldn't stay again.
Staff were great, place was clean but checkin was an absolute nightmare. Housekeeping was delayed by an hour and we sat waiting in the lobby after being told someone would come get us when the room was ready. Nobody ever came and then when we finally queried at the desk again, our room had been ready for a while but nobody bothered to come and tell us. Also only one lift was working and the one that did work was really slow. On the top floor this was a bit of a pain. Although the room was nice and breakfast was good, I don't think I'd stay here again.
Séjour de 1 nuit en février 2024

8/10 – Bien

Marvin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall I found the hotel very good. One lift wasn't working, and I didn't really enjoy the dinner options, but the breakfast was very good
Séjour de 3 nuits en février 2024

10/10 – Excellent

C

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely large room. Very helpful service from reception. Very clean and well located. Only gripe was I should've spent 2 nights in Bath, not 1
Séjour de 1 nuit en février 2024

10/10 – Excellent

MAHESH

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A really lovely Hotel bang in the City centre. Close to shops and restaurants. The staff are all very friendly. Check in was quick and easy and the rooms look they were recently renovated, with a very comfy bed Parking too is very easy in the podium car park for £15/day. Great value. Will definitely stay here again.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Amar

Voyage en famille avec de jeunes enfants, Voyage en famille
Average stay at the Doubletree in Bath. Dining options were limited and not told that food was not served past 9:30pm for dinner when arriving so a few disappointed kids unable to get dessert. Room was cleaned to a minimal standard throughout stay also but feels like the hotel was struggling with recruiting staff throughout but not what was expected from a Hilton.
Séjour de 2 nuits en février 2024

10/10 – Excellent

Jeremy

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Good stay. Some areas could be cleaned better. Noticed some hairs in the bathroom and bits on the floor but overall a nice hotel in a good location and for a reasonable price when i booked.
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Roger

Voyage de couple
Points forts : Commodités
Only one lift working which was very inconvenient. Finishes inside bedroom were tired, especially the bathroom tiling and fittings.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Elaine

Voyage d’affaires
Points forts : Propreté, service et personnel
Tiny room - really stuffy and road noise/general late night noise terrible when you opened window. Air con far too loud, duvet really thin. Main areas nice but wouldn’t stay here again.
Séjour de 2 nuits en février 2024

10/10 – Excellent

jonathon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

8/10 – Bien

Nadim

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Dan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great rooms and great location. The only negative thing I could say is that the bathroom felt slightly out dated. I will definitely be going back though
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Wendy

Voyage en famille
Functional and clean hotel. The shower is a bit strange with a small door - this the shower water sprays onto the floor .
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

PAUL

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wouldn’t stop anywhere else in Bath
Couldn’t fault it
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Takacs

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Michael

Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Tracy

Voyage en famille
Points faibles : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Ben

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Staff and facilities lovely, but the hotel allows dogs and unfortunately there was a dog barking for a large portion of the night!
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Joanne

Voyage de couple
Points faibles : Commodités
It was like being in the wood wind section from the pipes which kept you awake and woke you early. The bathroom door did not close and the toilet didn’t flush properly. No water or glasses in the room. All in all disappointing for a hotel with the Hilton name
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Robbie

Voyage de couple, Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Check in was slow and tediuos, yet we had another gentleman later in the evening who was great.
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Gareth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good stay
Excellent location as it was a short distance to lots of bars and restaurants. Very clean all around. Our room was directly in front of the lift (so loud from people) and didn’t have a great view but that’s the luck of the draw! Bed was comfortable but air conditioner was loud and seemed stuck on a high temperature and other noise from water system disturbed sleep. Breakfast was excellent.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Oktay

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Dylan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Laura

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, confort de la chambre
Not value money
The rooms were exceptionally small and was not value for money compared to other hotels we have stayed at in Bath previously, for the same or less money. The breakfast was lacking as due to lack of staff there were no plates for breakfast or parts of the breakfast menu were missing.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

YALÇIN

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

JASJEET

Séjour de 1 nuit en décembre 2023

8/10 – Bien

David

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Great location, check-in a bit irritating
Great location but service mediocre. Requested an early check-in as a Hotels.com Gold member two weeks before arrival, and then again the day before but they had no record of it at check-in and it was then not available. All a bit poor really.
Séjour de 1 nuit en décembre 2023
Front Office a répondu le 25 déc. 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 – Bien

Richard

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely Christmas stay
Overall It was lovely. Really like the room. Had some hair in the shower that had been missed by cleaner but room otherwise clean. Room was too hot was another minor criticism. The central location is a massive plus.
Séjour de 1 nuit en décembre 2023
Front Office a répondu le 25 déc. 2023
Thank you for taking the time to leave a review, we are very sorry that there was a housekeeping issue with your room. We have a higher standard for our housekeeping and this should have been met. We are very happy that overall you enjoyed your stay with us and hope to see you again in the future.

10/10 – Excellent

Alex

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location, in walking distance to most things in town. Good service and cosy feel to the place
Séjour de 1 nuit en décembre 2023
Front Office a répondu le 25 déc. 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

6/10 – Acceptable

Russell

Voyage en groupe
Points faibles : Propreté
Very poor room service
Front of house staff very friendly and helpful. On the second night the room was not fully serviced or cleaned, with dirty cloths left on the side and cleaning products left on floor. Given the premium rates we payed for this weekend it was very disappointing. I followed this up with an email and photos, as advised by reception, over a week ago and have had no response.
Séjour de 2 nuits en décembre 2023
Front Office a répondu le 25 déc. 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 – Bien

Christopher

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Front Office a répondu le 25 déc. 2023
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

2/10 – Terrible

Sue

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Falling into disrepair with terrible housekeeping
We have stayed here many many times, but this visit was terrible. They clearly have major issues with housekeeping. The airconditioning did not work, the replacement heater was a hazard as the wheel had fallen off it but not been fixed. The room was not serviced - they just made the bed and did not replace the used towels placed in the slower. There was a dirty pillow on the bed which I tried each day to get replaced but it never appeared. There was no replacing of tea and coffee supplies, dirty cups not removed or replace and bins not emptied. Will not be staying here ever again.
Séjour de 3 nuits en décembre 2023
Front Office a répondu le 25 déc. 2023
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.