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"Location and clean"

"The staff were friendly and helpful and the breakfast was good, but the room was tatty and in need of some improvements. The curtains did not cover the window, the toilet seat was broken, the furniture was old and scruffy. It could have been cleaner."

"I wish I knew indoor pool was under construction before I booked. It was the main reason I picked this hotel. Otherwise hotel is overpriced for what it offers."

"I've stayed in quite a few hotels in İzmir and Istanbul... Riva Alsancak stands out. The room was super clean — no complaints whatsoever. But what really won me over was the location; you're right in the middle of Alsancak, one of the most vibrant parts of the city. Perfect base for exploring İzmir. Would 100% stay again."

"This hotel deserves better management! *we came to hotel by car from another city, we found the entrance of the building by navigation, it was during the rush hours and finally when we came, we saw a big construction area written that "sorry we are renewing our lobby area"! so then what? there is no sign, no employee! we started to turn around the building and streets and lucky found the entrance to hotel trough their convention center. I inform the chek-in employee that it was problem for me, they should inform their customers before check in ; he replied "I will transfer your complain to management" that's all ! Other issue was extra bed they brought to room! it was not ready when we came to room and it was the oldest and worst extra bed ever. my son couldn't sleep there and we had to share the king bed 3 of us. And when I informed them of course the answer was "we will transfer your complain to management" Again no "sorry " the only star goes to the Italian restaurant in the hotel. it was amazing! but hotel it self was not even close to 5 stars except the location and building. "

"Room was good. very clean "

"Everything about the hotel was wonderful "

"The room itself was very nice, the hotel seems upscale. The staff were very considerate and accommodating. The rooms though were not well lit. The bathroom mirror was especially dark. I let the water run in the shower for 10 minutes and it barely got warm and then returned to cold. Turning it in the other direction made the water frigid. The breakfast was good, the coffee was excellent. The bed was comfortable. There was no remote control in the room I had to call down to the front desk to get it. But there wasn't a lot of options on the tv. Also, Wi-Fi in the room was so slow it was basically useless. I got the room on a deal so couldn't really complain. I didn't feel like switching rooms, so I didn't complain about the lack of hot water in the shower."

"The hotel was okay and was clean but the area is not good and housekeeping should be daily. Unfortunately had to ask for clean towels, coffee, H20. Note: As a world travelled woman I didnt feel unsafe when walking during the day bc I mind my business. Shopping was 10 min walk, with plenty of places to eat. "