Alexandra Vacation Packages

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

This place is absolutely remarkable with a staff that takes it up a level. Mgmt. team Heidi and Michelle were excellent and always upbeat. Andres our guide did his absolute best to track everyone of the big five even in the rainy weather. Even with rainy weather for 3 of our 4 days we got to see 4 of the 5.

Never have been disappointed staying here. Great staff, excellent food, great piano player, comfortable rooms

Staff were so kind & accommodating. They were always available to help with anything you needed. The breakfast was amazing as were all the meals. I will definitely stay there again the next time I visit. Also a great perk being attached to the mall.