2 Stars Hotels in Fireside at Norterra, Phoenix from CA $86

"Pool looked okay. The rooms were poorly cleaned. Lamp shades were majorly crooked. Single seat in the living room had stains+++ on it. Was afraid to sit in it. Worried about what the stains were!! Large one foot dark stain on the rug in main living room. Blood vs other?? Very out dated and dark. Other patrons were not of the normal standard of living. Did not feel save in room as the patio door did not lock. Lady assistant manager offered a full refund as we were not comfortable nor felt safe. We took 10 min to figure out what we should do and find another hotel ASAP. Then took another 15 min to find the lady assistant manager to get the refund. We were denied the full refund from male manager stating we spent 30 minutes in the room and therefore they will charge one night accommodation. "

"The area was sketchy, scary and we didn't feel safe. Had to move to another hotel. Very disappointed. Wouldlike a refun!!!"