Dear Mathieu.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear MathieuWe appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Cher Franck.Nous tenons à vous exprimer notre gratitude pour vos commentaires sur votre récente visite, ceux-ci nous permettent de comprendre le ressenti de nos clients par rapport à nos services. Notre but principal est de garantir la totale satisfaction de notre clientèle et nous sommes ravis de lire que vos vacances au sein de notre Occidental Caribe ont été si agréables. Nous nous efforçons d'assurer de très hauts standards de service afin de garantir que nos clients repartent avec de merveilleux souvenirs de leur séjour parmi nous. Merci encore pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochaienment. Avec nos meilleures salutations.

Dear Carlos alberto.We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards,

Cher Xavier.Nous sommes sincèrement décus de lire votre expérience pendant votre séjour parmi nous et bien que nous soyons conscients que des excuses ne changeront pas votre ressenti, nous vous les faisons parvenir avec toute sincérité. Soyez certain que vos commentaires ont bien été pris en sérieuse considération et qu'ils nous aideront à améliorer la qualité de nos services. Merci encore pour la courtoisie de votre temps, et malgré les imperfections vécues durant votre séjour, nous espérons que Occidental Caribe restera una option pour vos prochaines vacances et que nous aurons l'opportunité de restaurer votre confiance envers notre compagnie dans un futur proche.Avec nos meilleures salutations,

Estimado Jean-Marc;Gracias por su tiempo para puntuarnos, esperamos volver a recibirle pronto.Saludos cordiales, Alvaro FontenlaDirector Occidental Caribe

Estimado Sr. Felix;Muchas gracias por su puntuación, estamos encantados de que disfrutara de su estancia entre nosotros.Saludos cordiales,Alvaro FontenlaDirector Occidental Caribe

Madame Julie;En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel Occidental Caribe et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Salut,Alvaro FontenlaOccidental Caribe Directe

Madame Martine;C'est toujours un grand plaisir pour nous de lire que nos clients rentrent chez eux avec de si bons souvenirs de leurs vacances et nous tenons à vous remercier pour le temps que vous avez consacré à partager votre expérience personnelle.Salut, Alvaro FontenlaDirector Occidental Caribe

Mon cher Veronique;Nous sommes navrés de lire que votre séjour n'ait pas été aussi plaisant qu'il aurait pu l'être et serions ravis de vous servir à nouveau dans un futur proche, vous assurant par avance notre meilleur engagement à garantir que votre prochaine expérience avec Occidental Caribe soit inoubliable pour les bonnes raisons. Salut, Alvaro FontenlaDirector Occidental Caribe

Mere Cedric;Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre hotel Occidental Caribe. Nous accueillons toujours de bon gré les commentaires de nos clients car ceux-ci nous permettent d'améliorer constamment les expériences que nous delivrons. Salut, Alvaro FontenlaOccidental Caribe Director

Bonsoir France-Lise;Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet, c'est pourquoi nous apprécions votre temps et vos critiques constructives. Salut, Alvaro FontenlaOccidental Caribe Director

Cher client,Recevez les salutations cordiales de l'Occidental Caribe.Notre objectif principal est de faire des vacances de nos visiteurs une expérience inoubliable et nous sommes heureux de savoir que vous avez apprécié votre séjour chez nous.Nous souhaitons vous accueillir à nouveau dans ce paradis des Caraïbes.Cordialement!Álvaro FontenlaDirecteur généralCaraïbes occidentales

Dear Wilfried,We are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, so we greatly appreciate the time you have spent sharing your constructive criticism with us. You can be sure that your comments will be taken into consideration and that they will help us to improve our services. We hope to welcome you again very soon. Álvaro FontenlaGeneral ManagerOccidental Caribe

Estimada Leslie, Reciba un cordial saludo de Occidental Caribe.Nuestro principal objetivo es hacer de las vacaciones de nuestros visitantes una experiencia inolvidable y nos alegra saber que disfrutó mucho de su estadía con nosotros. Deseamos darle una cálida bienvenida nuevamente en este paraíso caribeño.¡Atentamente!Álvaro FontenlaGerente generalOccidental Caribe

Cher invité,Recevez les chaleureuses salutations de l'Occidental Caribe.Notre objectif principal est de faire une expérience inoubliable des vacances de nos visiteurs et nous sommes heureux de savoir que vous avez vraiment apprécié votre séjour chez nous.Nous souhaitons à nouveau vous accueillir chaleureusement dans ce paradis des Caraïbes.Meilleures salutations!Álvaro FontenlaDirecteur généralCaraïbes occidentales

Dear Mousseline, We are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, so we greatly appreciate the time you have spent sharing your constructive criticism with us. You can be sure that your comments will be taken into consideration and that they will help us to improve our services. We hope to be able to welcome you again very soon. Alvaro Fontenla Director Occidental Caribe

Estimado Cliente Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe. Esperamos su próxima visita. Director Occidental Caribe

Cher client Nous apprécions sincèrement le temps que vous avez pris pour partager votre opinion après votre visite dans notre hôtel. Les opinions de nos clients sont de la plus haute importance pour assurer le respect de nos normes de service en tout temps. Veuillez accepter nos plus sincères excuses pour les désagréments rencontrés lors de votre séjour. Nous sommes convaincus qu'il y a toujours place à l'amélioration et vos commentaires aideront notre équipe dans ses efforts continus pour répondre aux attentes de nos clients, nous apprécions donc grandement le temps que vous avez passé à nous faire part de vos critiques constructives. Vous pouvez être sûr que vos commentaires seront pris en considération et qu'ils nous aideront à améliorer nos services. Nous espérons vous accueillir à nouveau très bientôt. Director Occidental Caribe

Cher client Nous tenons à exprimer notre gratitude pour les commentaires que vous avez faits au sujet de votre récente visite, car ils nous aident à comprendre comment nos clients apprécient leur séjour chez nous. Notre objectif est toujours d'atteindre la satisfaction maximale de nos clients et nous sommes ravis d'apprendre que vous avez apprécié vos vacances à l'hôtel. Nous nous efforçons continuellement d'offrir la meilleure qualité et de nous assurer que tous nos clients rentrent chez eux avec de beaux souvenirs de leurs vacances. Nous sommes également convaincus qu'il y a toujours place à l'amélioration et vos commentaires aideront notre équipe dans ses efforts continus pour répondre aux attentes de nos clients, nous apprécions donc grandement le temps que vous avez passé à nous faire part de vos critiques constructives. Vous pouvez être sûr que vos commentaires seront pris en considération et qu'ils nous aideront à améliorer nos services. Nous espérons vous accueillir à nouveau très bientôt. Director Occidental Caribe

Dear Guest Thank you very much for the courtesy of your time to rate Occidental Caribe. We are looking forward to your next visit. Director Occidental Caribe

Cher client Nous apprécions sincèrement le temps que vous avez pris pour partager votre opinion après votre visite dans notre hôtel. Les opinions de nos clients sont de la plus haute importance pour assurer le respect de nos normes de service en tout temps. Nous regrettons également que notre gastronomie n'ait pas répondu à vos attentes, principalement parce que la qualité et la diversité de notre offre culinaire est l'un de nos atouts. Nous prenons très au sérieux vos commentaires sur notre cuisine, car nous voulons que notre gastronomie continue d'être très spéciale pour nos clients. Encore une fois, nous apprécions vraiment le temps que vous avez pris pour nous faire part des inconvénients que vous avez rencontrés pendant votre séjour, et nous espérons sincèrement que vous nous donnerez une autre occasion de démontrer notre véritable niveau d'hospitalité et notre intérêt à vous servir correctement à l'avenir. . Director Occidental Caribe

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear about the challenges you encountered with the air conditioning and fan in your room. Our records indicate that individual air conditioning controls are a standard feature in all our rooms, and while it is unusual for guests to experience such issues, we sincerely apologize for any discomfort this may have caused during your stay. We always aim to resolve maintenance concerns promptly and are disappointed to learn that this was not the case for you. We appreciate your feedback on room cleanliness and the condition of the hotel, which we continuously strive to maintain to the highest standards.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager

Estimado Sr. Daniel,Con alegría recibimos su magnífica valoración.Nos llena de satisfacción conocer gracias a sus comentarios que se lleva un muy buen recuerdo de estos días que ha pasado entre nosotros. Nuestro personal ha estado encantado de haber podido brindarle la mejor de nuestras atenciones. Gracias por valorarlo y por destacar tan positivamente también nuestra estupenda ubicación.Por otro lado, lamentamos si nuestra piscina no cubrió sus expectativas. Tomamos nota.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Álvaro Fontenla, Director general

Estimado Señor, Sentimos mucho su malestar.Lamentamos mucho los inconvenientes que enfrentó con el aire acondicionado y los cambios de habitación durante su estancia. Queremos asegurarle que disponemos de aire acondicionado individual en todas nuestras habitaciones y nos esforzamos por mantenerlos en óptimas condiciones. Nos alegra saber que valoró positivamente el servicio de nuestro personal y las amenidades de la habitación. Nuestro equipo trabaja arduamente para ofrecer un servicio de calidad y una estancia confortable a nuestros huéspedes.Esperamos poder recibirle en otra oportunidad. Atentamente,Álvaro Fontenla, Director general

Dear Ms. Marie,Thank you for the time taken to share your experience of staying with us.We're sorry to hear that the air conditioning in your room did not meet your expectations. We want to assure you that our hotel is equipped with individually controlled air conditioning systems to provide a comfortable environment for all our guests. Your comfort is of utmost importance to us, and we're committed to ensuring that all our amenities are functioning properly. We're delighted to hear that you found our hotel to be in excellent condition and that our service met your high standards. It's wonderful to know that our efforts to provide a clean and hospitable environment are being noticed and appreciated by our guests.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager

Dear Sir, Thank you for taking the time to share your review.We regret to hear that your experience did not meet your expectations, which is certainly not the standard we strive for. Our team is committed to providing high-quality accommodations and service, and we take all feedback seriously as we continuously aim to improve our guests' experiences. We would like to assure you that our resort offers a variety of room amenities, and we are always attentive to maintaining the condition of our facilities and delivering exceptional service. We are proud of our tropical paradise setting, with its beautiful beachfront location and a wide array of amenities and services designed for the enjoyment of our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Álvaro Fontenla, General Manager

Estimado Senhor, agradecemos o tempo despendido a avaliar a sua estadia connosco.Lamentamos sinceramente que tenha percebido uma falta de segurança durante a sua estadia. A segurança dos nossos hóspedes é uma prioridade absoluta e estamos constantemente a avaliar e a melhorar as nossas medidas para garantir que todos se sintam seguros e bem cuidados. Embora possa não ter sido a sua impressão, gostaríamos de assegurar que contamos com equipas dedicadas para manter elevados padrões de limpeza, manutenção e atendimento ao cliente, conforme descrito em nossos serviços.Esperamos que tenha a oportunidade de voltar para uma nova experiência. Atenciosamente,Álvaro Fontenla, Gerente Geral

Dear Sir, Thank you for taking the time to share your review.We are truly sorry to hear about the issues you encountered with the air conditioning in your room. While our hotel is equipped with individually controlled air conditioning, clearly, we missed the mark in promptly addressing your concerns. This is certainly not the standard of service our guests have come to expect, and we regret any discomfort caused to you and your family. We are also disappointed to learn that our staff did not meet your expectations. Providing courteous and efficient service is a cornerstone of our hotel's values, and we apologize if we fell short in delivering this to you.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Álvaro Fontenla, General Manager

Estimada Myriam.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that there was an issue with the cake you ordered, and we sincerely apologize for any inconvenience this may have caused. It's disheartening to learn that your dining experience did not meet your expectations, as we pride ourselves on offering a variety of quality cuisine across our 7 specialty restaurants. We are also concerned about your comments regarding the room cleanliness and overall hotel condition; we maintain rigorous standards for cleanliness and upkeep to ensure our guests' comfort. Our team is committed to providing excellent service, and it's disappointing to know that we fell short during your stay. We are grateful for your recognition of our staff's hospitality, even though we never want it to appear conditional.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager

Estimado Señor,Con alegría recibimos su magnífica valoración.Lamentamos escuchar que tuvieron inconvenientes con la puerta de su habitación y que el aire acondicionado no cumplió con sus expectativas. Nos esforzamos por mantener nuestras instalaciones en las mejores condiciones y ofrecer un servicio de calidad, incluyendo una amplia gama de bebidas en nuestras barras. En cuanto a la limpieza, trabajamos constantemente para garantizar la satisfacción de nuestros huéspedes y valoramos mucho sus comentarios. Nos aseguraremos de revisar los puntos que ha mencionado.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Álvaro Fontenla, Director general

Dear Madam,Thank you for taking the time to share your review.We are concerned to hear about the issues you encountered with the air conditioning in your room. We want to assure you that our hotel is equipped with individually controlled air conditioning in each room, and our maintenance team works diligently to ensure all amenities are in excellent condition. We regret that we did not meet your expectations regarding room cleanliness, hotel condition, and service. Our staff is committed to providing a welcoming and professional environment, and we hold ourselves to high standards in all areas of operation. We will reflect on your feedback to ensure we maintain and enhance the quality of our amenities and service.We hope we can provide you with an improved stay in the future. Kind regards,Álvaro Fontenla, General Manager

Dear Madam,Thank you for the time taken to share your experience of staying with us.We are disheartened to hear that the buffet offerings did not meet your expectations. Our culinary team works diligently to provide a variety of quality options, and we regret that we fell short in this instance. We are, however, pleased to learn that you found our rooms to be clean and our staff friendly. It's also great to know that you enjoyed the hibachi restaurant, which is one of our guests' favorite dining options. Regarding the odor you mentioned, please know that we strive to maintain the highest standards of cleanliness and comfort in our tropical setting, and we regularly address humidity control in our rooms.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager

Apreciado huésped, Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Sentimos si su estancia, pese a ser en líneas generales agradable, no cumplió totalmente con sus expectativas. No obstante, echamos en falta mayor concreción en sus comentarios para saber cómo mejorar nuestros servicios y poder obtener la máxima puntuación durante su próxima visita.Nos encantará volver a hospedarle muy pronto. Le enviamos nuestros más cordiales saludos,Álvaro Fontenla, General Manager

Estimado Sr. Correa,Con alegría recibimos su magnífica valoración.Lamentamos que algunos aspectos de su estancia no hayan cumplido con sus expectativas. En particular, comprendemos su inquietud con respecto a la necesidad de remodelación de nuestras habitaciones y estamos trabajando para modernizar nuestras instalaciones para ofrecer una experiencia aún más confortable en el futuro. En cuanto a la gastronomía, nos esforzamos por ofrecer una variedad de opciones de alta calidad y lamentamos que no haya encontrado esto durante su visita. Nos alegra saber que el servicio brindado por nuestro equipo haya sido de su agrado, y estamos orgullosos de que hayan contribuido positivamente a su experiencia general en nuestro hotel.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Álvaro Fontenla, Director general

Dear Guest, Thank you for taking the time to review your stay.We regret to hear that your experience with our staff and the cleanliness of your room did not meet your expectations. Our aim is always to provide a warm and welcoming environment, and we take pride in our resort's maintenance and overall service. Your comments are taken seriously as they help us to understand where we can make improvements. We're pleased, however, that you found value in our pricing and enjoyed your culinary experience at the Tokio restaurant. Additionally, it's wonderful to know that Dominga de la Cruz from our buffet team made a positive impact with her friendly service. Our front desk team is also glad to have provided you with a pleasant experience overall.We hope to welcome you back. All the best.Álvaro Fontenla, General Manager

Estimado Sr. Arce,Le agradecemos mucho que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos alegra enormemente que haya disfrutado de nuestras instalaciones y servicios durante su tercera visita. Es un honor saber que la limpieza, el estado del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas al 100%. Trabajamos con dedicación para ofrecer estancias memorables y comentarios como el suyo son una recompensa a nuestro esfuerzo.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Álvaro Fontenla, Director general

Estimado Sr. Padilla,Le agradecemos mucho que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Álvaro Fontenla, Director general

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear about the initial room allocation and any inconvenience you faced with the room's condition and amenities; please rest assured that we strive to maintain the highest standards of comfort and service. We're glad to learn that our team, particularly Wilkin, was able to assist you effectively and that you enjoyed the overall atmosphere of our hotel. We appreciate your acknowledgment of our dedicated workers and the positive impact they had on your stay.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager

Dear Lucy.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Tanis Lynn.Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product. Unfortunately, we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings on our end. The areas you have raised are under close revision with the Department Heads. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Best Regards,

Dear Jonathan.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Estimada Lorena.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Estimado Señor, Sentimos mucho su malestar.Lamentamos que no haya quedado completamente satisfecho con algunos aspectos de su estancia, en particular, la atención recibida, la limpieza y las comodidades de su habitación. Nos esforzamos por ofrecer un servicio excepcional y unas instalaciones bien mantenidas, y sus comentarios son valiosos para nosotros. Aunque no es común recibir este tipo de retroalimentación, tomaremos en cuenta sus observaciones para asegurar que continuemos proporcionando experiencias memorables a nuestros huéspedes.Esperamos poder recibirle en otra oportunidad. Atentamente,Álvaro Fontenla, Director general

Estimada YanetMuchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Estimada Nidia M.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It's delightful to hear that you enjoyed the bars, pools, and entertainment during your second visit. We're thrilled that our efforts to provide a stellar experience are resonating with our guests. Your kind words regarding the room cleanliness and overall condition of the hotel are much appreciated, as our team works diligently to maintain a high standard. We're also glad to know that our amenities met your expectations, adding comfort and enjoyment to your stay.We look forward to welcoming you back for another fun-filled stay at our tropical paradise. Warm regards,Álvaro Fontenla, General Manager

Estimada Linda.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.