Apreciada Sonia,Le agradecemos, en nombre de todo el equipo, su valoración tan positiva, pues, resulta muy motivador para nosotros, saber que vamos en la dirección correcta.Deseamos que, pronto, nos vuelva a elegir para pasar unos días entre nosotros y, vivir así, una nueva inolvidable experiencia.Le esperamos!Cordialmente, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Apreciado Miguel Ángel,Muchas gracias por sus bonitas palabras y por su fantástica valoración.¡Estamos muy contentos de que haya pasado unas buenas vacaciones con nosotros!Esperamos volver a darle la bienvenida, muy pronto, en alguna de nuestras instalaciones.Con nuestros mejores deseos, quedamos a su entera disposición.Cordialmente, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear ELIZETH Isabel,Thank you very much for taking the time to provide your valuable feedback from your recent experience.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.However, we regret that we failed to live up to your expectations and we are disappointed to read the shortfalls you received.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Gerardo S,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.Please be assured that we will take your feedback into consideration and discuss it with the relevant departments.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Agnes Maria,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are truly disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Olga,We definitely have the best guests. It is us who wish to thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again, Olga! Kindest Greetings, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Pavlo,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Kurt,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear MARLON,Thank you for your great review. We are really glad to learn that you enjoyed your experience.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Jennifer Lea,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear roberto,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Laura,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect, we will share your remarks to the different departments for further consideration.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Mike,We are truly grateful for your stupendous evaluation. Nevertheless, your comment willbe forwarded to the management.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much!Warmest wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Ivaylo,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Riviera MayaOnline Reputation Manager