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The Andrew Hotel – Avis

3.5 out of 5
The Andrew Hotel
75 N Station Plaza, Great Neck, NY

Avis

7,0

Bien

Note de 10 – Excellent, d’après 305 avis sur 1007." "
Note de 8 – Bien, d’après 262 avis sur 1007." "
Note de 6 – Acceptable, d’après 163 avis sur 1007." "
Note de 4 – Médiocre, d’après 113 avis sur 1007." "
Note de 2 – Terrible, d’après 164 avis sur 1007." "

7,2/10

Propreté

7,8/10

Service et personnel

6,4/10

Commodités

6,8/10

État et installations de l’hébergement

6,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Stephane

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
Vieille hotel un peu desuet, Les tapis dans les couloirs sont un peu salle La salle de bain aurait vraiment besoin d’etre rafraichi, les murs sont comme en carton… j’entendais la voisine chanter et ecouter sa television.
Séjour de 2 nuits en décembre 2023
Terrill a répondu le 2 janv. 2024
Dear Stephane, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

6/10 – Acceptable

Voyageur vérifié

Decu des prestations pour un hôtel 3 étoiles, accueil peu chaleureux, petit-déjeuner tres simple et peu de choix, il y avait des cheveux dans la baignoire et le menage quotidien pas complet, état de la chambre vieillissant.
Séjour de 5 nuits en janvier 2020
Raj Kapadia a répondu le 4 févr. 2020
Dear Valued Guest, We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve. Sincerely, Raj Kapadia General Manager

10/10 – Excellent

Marie Helene

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Tres bon
Séjour de 3 nuits en novembre 2019
Raj Kapadia a répondu le 4 déc. 2019
Bonjour Marie Hélène et merci pour vos commentaires suite à votre récent séjour chez nous. We look forward to welcoming you back when your travels bring you back to Great Neck. Safe Travels!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel
Bel accueil et très serviable !!! Personnel à l’ecoute et tres sympathique
Séjour de 3 nuits en décembre 2018
Raj Kapadia a répondu le 4 janv. 2019
Bonjour et merci pour vos gentils mots. Je suis heureux d'apprendre que vous avez trouvé une maison loin de la vôtre, car c'est notre objectif pour chaque client. J'apprécie vraiment les commentaires et ne manquerai pas de les partager avec mon personnel. S'il vous plaît appelez-nous lorsque vos voyages vous ramèneront afin que nous puissions personnaliser votre séjour avec nous. Voyages sécurisés!

8/10 – Bien

Vadim

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Merl, Madison

Voyage en groupe
The breakfast is only on the weekend and after seeing the small room it's in. I can understand why. After sightseeing all day, we arrived to the room after 5:30 and the room was still not cleaned. After the 2nd time, we just asked for clean towels. Interesting enough. Our room was ready when we arrived for our stay. Lots of great restaurants and stores in the area. The train station is across the street. Only half an hour from Laguardia airport.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Erik, Spring Lake

Points forts : Propreté, service et personnel
Clean, quiet, and convenient.
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Joe

Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Head staff kept asking for tips for "taking care of" my parked car.
Séjour de 2 nuits en mai 2024

2/10 – Terrible

devin

Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
The hotel is not what was advertised. There was no parking, no breakfast, no refrigerator in the room, the TV remote did not work (two of them), the air conditioning was poor, and it was loud.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Britney

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Service was very bad and staff super rude never again, didn’t even end up staying the night there.wast of money. They better give me back my $100 deposit
Séjour de 1 nuit en mai 2024

8/10 – Bien

Key

Points forts : Propreté, service et personnel
I thought breakfast was included but learned that it was only for Friday, Saturday and Sunday. The breakfast was a joke. Very limited selection.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

June

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall amazing
Séjour de 4 nuits en mai 2024

4/10 – Médiocre

Phillip

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
This hotel was a major disappointment.Thinking and paying for a Boutique Hotel Experience in what is considered a great part of Long Island we were very disappointed. To start off the service we experienced was top notch Brian was amazing and helped us check in sooner than expected.Thanks Brian.Juan Carlos Helped me with directions to a local restaurant and parked my car right in front of the hotel which was amazing, Thanks Juan Carlos.This place needs a major overhaul.The Carpet, Walls , Elevators, Furniture and Bathrooms are all disgusting with major stains and or water damage including the ceilings in the room and hallways. The furniture is falling apart from what appears to be water damage and or Dog chewing.The Mattress which is usually of high quality in other hotels was nothing but an old Spring Mattress that was squeaking more than my Father in-laws Wallet. Window was broken which prevented it from fully closing.Doorknob on the bathroom door was falling apart.The door that separates the rooms is not sound Insulated so you will hear all the coughing, sneezing , Bumping and Grinding 😜😜 going on in the next room all day and all night.The people working here and cleaning are doing there best to maintain this dump but you can only clean a dilapidated place so much. I wish I did a little more research on hotels before I booked this place which was almost $400.00 for 1 night. This is in no way an insult to the staff of this Hotel but even they deserve Better. NEVER RETURN.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Rodney

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Shelley

Points forts : Propreté, service et personnel
Hotel was good but no refrigerator in the room !!
Séjour de 3 nuits en avril 2024

4/10 – Médiocre

Elizabeth, Peterborough

Points faibles : État et installations de l’hébergement
First of all this is listed as a “boutique “ hotel. Maybe 20 years ago. Upon check in the internet was down. The night manager, with food dripping out of his mouth, couldn’t give me a key and suggested I just leave the door wedged open as I had to go back down to the car. By the following morning the elevator wasn’t working, so I had to walk up and down a dingy set of stairs to leave and someone had to walk back up to open door. The car valet and day front desk man were great- they didn’t have much control over problems. My room was clean ( if outdated) but the common areas , hallways, and elevator carpet were in need of cleaning and maintenance. 24 hrs later I got a key and the elevator was fixed. I wouldn’t recommend anyone stay there. And honestly should be given a refund for part of my stay-
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Maria

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was really unprofessional specially the front desk. The elevator did not work.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

melany

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Terrill a répondu le 2 mai 2024
Dear Melany,What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience.Warm regards,

10/10 – Excellent

mackenley

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
the place was nice and clean and the staff at the desk was so nice to us
Séjour de 1 nuit en avril 2024
Terrill a répondu le 30 avr. 2024
Dear Mackenley, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

10/10 – Excellent

Lia

Voyage en famille, Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The valet parking was such a great guy he helped me so much the last morning when I was there.
Séjour de 1 nuit en avril 2024
Terrill a répondu le 23 avr. 2024
Dear Lia, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

6/10 – Acceptable

Cornel

Voyage de couple
My 'check-in' was awful (it was right after midnight, which I'd informed that it would be then), which left me with a bitter taste, as the person (I'll not say, clerk, as he looked like someone whose slumber I'd disturbed and who presented as such)---came to the counter, whilst on a personal phone call and fumbled my confirmation by deleting same, as it wasn't being given the required 'full attention' by someone in the 'service industry'. I eventually was able to make my way to the room, which didn't 'live-up' to the exorbitant rate I was charged. (a few rustic appliances adorned the room in the form of a radio, bath and toilet fixtures and air condition unit, which wasn't a design addition, but ancient features. The next day's staff was the only feature that presented as current and not 'a throwback' and they allayed my fears, that my stay wouldn't be a total disaster. Would I stay there again; no!
Séjour de 2 nuits en avril 2024
Terrill a répondu le 18 avr. 2024
Dear Cornel, I was very disappointed to read about your experience and thank you for informing us about your frustrations. I must apologize that you did not have a warmer interaction with our associates. We pride ourselves on providing exceptional customer service and I am sorry that this was not reflected in your stay. As always, I value the feedback since it serves as a way to improve our Hotel and our team.Sincerely,

2/10 – Terrible

Gurpreet

Points faibles : Service et personnel, état et installations de l’hébergement
No microwave in room
Séjour de 1 nuit en avril 2024
Terrill a répondu le 16 avr. 2024
Dear Gurpreet, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that we missed the opportunity to rectify. Your feedback is very important and all guests comments are utilized to improve our Hotel and our Team.Sincerely,

6/10 – Acceptable

Michelle

Séjour de 2 nuits en avril 2024
Terrill a répondu le 16 avr. 2024
Dear Michelle, We thank you for providing us with your feedback and sharing your overall experience with the The Andrew Hotel. We apologize that we failed to meet your expectations. We will certainly share this valuable information with our team, and more specifically with the respective departments that will be assigned to help rectify them. Sincerely, Warm regards,

10/10 – Excellent

Elizabeth, Seekonk

Séjour de 1 nuit en avril 2024

8/10 – Bien

Amy

Voyage en famille, Voyage d’affaires
Arrived late night and the check in guy was so rude, there was no parking available and when asked where i should park he said he didn't know. I was ready to pack up and leave the next morning. Then i met Veronica and Willie - great customer service by them, they went above and beyond to make the rest of my stay enjoyable. The room we had was not the greatest but they are in the process of renovating rooms . We already have another stay planned here, hopefully with a newer room.
Séjour de 2 nuits en avril 2024
Terrill a répondu le 11 avr. 2024
Dear Amy, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

8/10 – Bien

Claudio

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Terrill a répondu le 10 avr. 2024
Dear Claudio, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

10/10 – Excellent

Scott

Séjour de 4 nuits en avril 2024
Terrill a répondu le 30 avr. 2024
Dear Scott, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

2/10 – Terrible

Magdalena

Séjour de 4 nuits en avril 2024

2/10 – Terrible

Ryan

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Don’t stay here
Séjour de 1 nuit en avril 2024
Terrill a répondu le 8 avr. 2024
Dear Ryan, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

6/10 – Acceptable

Alens

It was okay
Séjour de 1 nuit en mars 2024
Terrill a répondu le 5 avr. 2024
Dear Alens, We thank you for providing us with your feedback and sharing your overall experience with the Andrew Hotel. We apologize that we failed to meet your expectations. We will certainly share this valuable information with our team, and more specifically with the respective departments that will be assigned to help rectify them. The Andrew Hotel is committed to making continued improvements and investing additional resources back into the Hotel to add to our overall guests’ satisfaction. Again, we thank you for your time and consideration. Sincerely,

2/10 – Terrible

Lavannya

Séjour de 1 nuit en mars 2024
Terrill a répondu le 23 avr. 2024
Dear Lavannya, We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve.Sincerely,

10/10 – Excellent

Carla

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Terrill a répondu le 2 avr. 2024
Dear Carla, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

4/10 – Médiocre

Riley

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Incredibly rude staff
Séjour de 1 nuit en mars 2024
Terrill a répondu le 1 avr. 2024
Dear Riley, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 – Excellent

Wilmine

Séjour de 1 nuit en mars 2024
Terrill a répondu le 22 avr. 2024
Dear Wilmine, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

10/10 – Excellent

Ross

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Judy at the front desk was amazing
Séjour de 1 nuit en mars 2024
Terrill a répondu le 29 mars 2024
Dear Ross,We really appreciate the time that you have taken to give your feedback on the level of service that was received during your stay. Here at The Andrew, our staff focuses on giving only the best service to all of our guests, and I am so happy to hear that your experience was such a positive one. Thank you again for taking the time to write a review on Expedia and allow other potential guests to read of the great service you received. We look forward to seeing you in the future!Sincerely yours,

6/10 – Acceptable

Rosanne

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel
parking was difficult very small area to park. there were no blankets on the beds when we arrived and no blowdryer. no refrigerator these are essentials
Séjour de 2 nuits en mars 2024
Terrill a répondu le 29 mars 2024
Dear Rosanne, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

6/10 – Acceptable

Laurence

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The building's exterior is very shabby looking and is in desperate need of a facelift.
Séjour de 1 nuit en mars 2024
Terrill a répondu le 28 mars 2024
Dear Laurence, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 – Excellent

Nnamdi

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location was great and the staff was great as well
Séjour de 1 nuit en mars 2024
Terrill a répondu le 26 mars 2024
Dear Nnamdi, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

10/10 – Excellent

Edmindy

Points forts : Service et personnel, état et installations de l’hébergement
very good treatment with Mrs. Judy, she did not facilitate everything very quickly and good treatment, thank you Judy, you are the best
Séjour de 1 nuit en mars 2024
Terrill a répondu le 26 mars 2024
Dear Edmindy, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

6/10 – Acceptable

Kadeen, Danbury

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The building is an old building. Not renovated; furniture is dirty and worn out in lobby. Rooms are decent size. Bathroom very old and bathroom door didn’t close. Staff was great but the place was a bit underwhelming.
Séjour de 1 nuit en mars 2024
Terrill a répondu le 25 mars 2024
Dear Kadeen, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 – Excellent

Ravi

Séjour de 1 nuit en mars 2024
Terrill a répondu le 11 avr. 2024
Dear Ravi, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

2/10 – Terrible

Michael

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel et commodités.
There was no housekeeping for 2 days. Had no towels, no soap. Room was left a mess. Manager was on “vacation” and nowhere to be found. I spend over $800 for my stay.. I expected better treatment, better quality, especially for the area where the hotel is located. Very disappointed.
Séjour de 5 nuits en janvier 2024
Terrill a répondu le 19 mars 2024
Dear Michael, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

10/10 – Excellent

Mahalia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great customer service. Place is clean and quiet. Parking is not great but there is a )15 per day charge for valley parking.
Séjour de 1 nuit en mars 2024
Terrill a répondu le 19 mars 2024
Dear Mahalia, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back in the near future.Warm regards,

10/10 – Excellent

Edgar

Séjour de 1 nuit en mars 2024
Terrill a répondu le 25 mars 2024
Dear Edgar, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

8/10 – Bien

Lauren

Voyage en famille
Points faibles : Commodités
We had a great stay, just wish we knew there wasn’t a store close by or vending machines for water
Séjour de 1 nuit en mars 2024
Terrill a répondu le 4 mars 2024
Dear Lauren, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,

4/10 – Médiocre

Maria, Babylon

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
too old and the parking is excessively high per night. and the bell boy demanded a tip!
Séjour de 1 nuit en février 2024
Terrill a répondu le 14 mars 2024
Dear Maria, Please accept my sincere apologies for your negative experience. I am sorry to hear that you were unhappy with your stay. Please know that all comments, concerns and feedback are taken very seriously. I can assure you that everything you reported will be addressed and followed up on. If you have a future need to return to Great Neck, please contact me personally. I will ensure a perfect stay

4/10 – Médiocre

Jenai

Voyage d’affaires
Customer service horrible best service was doirman
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Helaine

Points faibles : Propreté, état et installations de l’hébergement
Just go to a Motel 8… It seems like a great price for a luxury boutique hotel, but there is absolutely nothing luxury, boutique or even acceptable about it, except a generally really good staff at the front desk~I would say all the people were great, but then I came in at about 10 pm to find tbe I got sneakers off and with his filthy socks propped up on the desk. I had to keep calling him from the front and he was obviously inconvenienced that he had to get up to give me towel… And then get up again when my key didn’t work ( each time I left I had to go down to have the key activated again) This place needs to be painted or at the very least cleaned~The carpets are old and worn, but worse covered in junk and dirt that it looked like wasn’t vacuumed every day that I was there~There were two small desk lamps in the room, period. No overhead light and the standing light didn’t work. The heat cannot be adjusted, so it was blasting and I slept with the window wide open for three nights in February so the fresh air being so chilly balanced out the extreme heat, but came with the noise of train passing by right outside. Even little things like the desk chair, which I had to bring into the bathroom with the only light to see to get ready, was so stained and filthy that I had to put a towel over it to sit on it~The price was very low on Expedia, but even a budget hotel should be clean and have heat and light~ Don’t stay here~
Séjour de 3 nuits en février 2024
Terrill a répondu le 22 févr. 2024
Dear Helaine,Our goal is to provide each guest with the best service and accommodations possible, so it's tough to hear that you were left unhappy after your stay with us. I'd love for you to reach out to me directly about this so I can figure out where we went wrong and make things right.What you’ve described isn’t reflective of the standard to which we hold ourselves, and I’m disappointed to know that we missed the mark during your visit. However, your feedback is much appreciated as we are always looking for ways to improve our guest experience.Warm regards,

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Séjour de 3 nuits en février 2024
Terrill a répondu le 22 févr. 2024
Dear Traveler, Thank you for the glowing feedback following your recent stay at The Andrew. We are delighted that you had a great experience. We look forward to a future opportunity to welcome you back.Sincerely,

8/10 – Bien

Gustavo

Voyage de couple
Points forts : Propreté, service et personnel
The front desk was helpful and cooperative but tv was broken.
Séjour de 1 nuit en février 2024
Terrill a répondu le 21 févr. 2024
Dear Gustavo, It is great to hear that you had a first class stay! Thank you for taking the time to review our Hotel and allow others to read how exceptional our Hotel can be. We hope you come back soon, we look forward to your next visit.Warm regards,General Manager