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Heritage Hotel Lancaster – Avis

3 out of 5
Heritage Hotel Lancaster
500 Centerville Rd, Lancaster, PA

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 429 avis sur 1002." "
Note de 8 – Bien, d’après 383 avis sur 1002." "
Note de 6 – Acceptable, d’après 113 avis sur 1002." "
Note de 4 – Médiocre, d’après 51 avis sur 1002." "
Note de 2 – Terrible, d’après 26 avis sur 1002." "

8,6/10

Propreté

8,6/10

Service et personnel

8,2/10

Commodités

8,2/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

Yoann

Séjour de 2 nuits en juin 2022
JenniferM a répondu le 29 juin 2022
Thank you for staying with us and hope to see you again!

6/10 – Acceptable

Sylvain, Québe

Prix Ok. Odeur désagréable provenant climatisation. Lit: pas de couverture, seulement 1 drap...
Séjour de 1 nuit en juillet 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Agréable
Super rapport qualité / prix, l'hôtel était bien situé, propre et bien entretenu.

8/10 – Bien

Rafael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean, plenty towels in bathroom, ac was good except a little noisy.
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Anthony

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jennifer

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Was very pleased with my short stay. Would definitely visit again
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Erica

Voyage en famille
Points forts : Commodités
Comfy and friendly environment. Convenient for the sport activity, gas and eatery.
Séjour de 2 nuits en mai 2024
Chad a répondu le 20 mai 2024
Good Morning Erica!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

8/10 – Bien

LaToya, poughkeepsie

Séjour de 1 nuit en mai 2024
Chad a répondu le 20 mai 2024
Good Morning Latoya!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

10/10 – Excellent

Jason

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, reasonably priced, very nice staff
Séjour de 1 nuit en mai 2024
Chad a répondu le 20 mai 2024
Good Morning JasonThank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

10/10 – Excellent

George

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Chad a répondu le 14 mai 2024
Good Morning George!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

10/10 – Excellent

Mark

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Was only there for 1 night
Séjour de 1 nuit en mai 2024
Chad a répondu le 20 mai 2024
Good Morning Mark!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

10/10 – Excellent

Antonio

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stood here and will stay again. Price was right!
Séjour de 2 nuits en mai 2024
Chad a répondu le 14 mai 2024
Good Morning Antonio!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

10/10 – Excellent

Marta

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Chad a répondu le 14 mai 2024
Good Morning Marta!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

8/10 – Bien

Deb

Voyage d’affaires
Points forts : Commodités, état et installations de l’hébergement
It was fine. Water still s but greasy.
Séjour de 1 nuit en mai 2024
Chad a répondu le 14 mai 2024
Good Morning Deb!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

8/10 – Bien

Adegbola

Voyage en famille avec de jeunes enfants
Look I wanted a place that was clean and felt safe and inviting. I got just that and was very pleased especially that we travelled with our 6 month old.
Séjour de 1 nuit en mai 2024
Chad a répondu le 14 mai 2024
Good Morning Adegbola!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

2/10 – Terrible

Margaret

Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Mike

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Coffee maker didn't work, no cups or glasses in the room, cobwebs on the light fixture in the bathroom.
Séjour de 1 nuit en avril 2024
Chad a répondu le 4 mai 2024
Hello Mike, Thank you so much for your feedback on your stay with us. I have passed your feedback along to our leadership to ensure these issues have been resolved and do not happen again!

10/10 – Excellent

kaelyn

Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Annabelle

Séjour de 2 nuits en avril 2024
Chad a répondu le 20 mai 2024
Good Morning Annabelle!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

10/10 – Excellent

Francesco

Séjour de 1 nuit en avril 2024
Chad a répondu le 20 mai 2024
Good Morning Francesco!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you the next time you are in Lancaster!

10/10 – Excellent

Danyelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was nice. It’s a quiet place and the bar and dining was very convenient.
Séjour de 1 nuit en avril 2024
Chad a répondu le 4 mai 2024
Good Evening Danyelle, Thank you so much for taking the time to share your feedback regarding your most recent stay with us. We look forward to seeing you on your next visit into Lancaster!

10/10 – Excellent

mae

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was extremely clean, great staff, restaurant was great and had a lovely buffet for Sunday breakfast. The breakfast was an extra cost but totally worth the money. Only 10 minutes to the Turkeyhill Experience and about 20 mins to the outlet stores. It’s also located right next door to the Dutch Apple Theatre. Many choices of restaurants in the area. Very easy to get to from major highways. Would highly recommend!!!
Séjour de 1 nuit en avril 2024
Chad a répondu le 4 mai 2024
Good Evening Mae!Thank you so much for your kind words regarding your stay with us! We cant way to see you the next time you are in area!

10/10 – Excellent

Dunia

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place to stay
Séjour de 1 nuit en avril 2024
Chad a répondu le 24 avr. 2024
Good Afternoon DuniaThank you so much for taking the time to share your feedback with us on your stay! We hope to see you when you return to the area!

10/10 – Excellent

Manuel, valley stream

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place
Séjour de 2 nuits en avril 2024
Chad a répondu le 21 avr. 2024
Good Morning Manuel! Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy to fund great restaurant
Séjour de 2 nuits en avril 2024
Chad a répondu le 21 avr. 2024
Good Morning Paul! Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

8/10 – Bien

Anne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Chad a répondu le 21 avr. 2024
Good Morning Anne! Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

10/10 – Excellent

Janie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Chad a répondu le 21 avr. 2024
Good Morning Janie!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

10/10 – Excellent

Brenda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great stay! Rooms were meticulous! Front desk Gentleman was very kind. This will be our go-to when traveling out East. Thank you!
Séjour de 2 nuits en avril 2024
Chad a répondu le 21 avr. 2024
Good Morning Brenda!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

10/10 – Excellent

Danyelle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a perfect hotel. From the hotel down to the restaurant and bar right underneath the hotel. Plus being able to take your drinks back to your room to relax was even better. Best place to stay.
Séjour de 1 nuit en avril 2024
Chad a répondu le 21 avr. 2024
Good Morning DanyelleThank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

2/10 – Terrible

Roger

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Just not the best stay and no breakfast
Séjour de 2 nuits en avril 2024
Chad a répondu le 16 avr. 2024
Good Morning Roger, Thank you so much for taking the time to share your feedback on your stay with us, I apologize that it does not seem like we lived up to your expectations, We do have breakfast every morning from 7am until 1030am it is just not included in your room. We look forward to the opportunity to earn your loyalty next time you are in town!

10/10 – Excellent

bruce, Waretown

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
friendly service - very clean -all good
Séjour de 1 nuit en avril 2024
Chad a répondu le 16 avr. 2024
Good Morning Bruce!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit nto Lancaster!

8/10 – Bien

JANINE

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The restaurant Loxley was fabulous for a quick bite after basketball tournament at spooky nook - only thing was when we arrived there was no one at front desk so I called restaurant and the gentleman came very quickly after that. Very cute and quaint hotel ! Would stay again
Séjour de 1 nuit en avril 2024
Chad a répondu le 21 avr. 2024
Good Morning Janine!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you next time you are in Lancaster!

10/10 – Excellent

christopher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was difficult to find. Signage needs to be better.
Séjour de 1 nuit en avril 2024
Chad a répondu le 16 avr. 2024
Good Morning Chris!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit nto Lancaster!

10/10 – Excellent

Wendy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everyone was super nice. Attached restaurant was spacious and food was delicious!
Séjour de 1 nuit en avril 2024
Chad a répondu le 12 avr. 2024
Good Morning Wendy, Thank you so much for taking the time to share your feedback regarding your most recent stay with us. We look forward to seeing you on your next visit into Lancaster!

10/10 – Excellent

Jason

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice, clean, and reasonably priced. Convenient to Spooky Nook sports complex . Restaurant on premises, but also near Giant grocery store and a few other restaurants.
Séjour de 1 nuit en avril 2024
Chad a répondu le 12 avr. 2024
Good Morning Jason, Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

4/10 – Médiocre

Bradford, Carlisle

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
The location is in the midst of significant construction so the main lobby is not accessible by front door. Signage to direct was poor at best. None of the signage was on the outside of the building to explain what was going on. Dilapidated AirStream in the parking lot? Rooms very dated and minimal noise control. I hear the restaurant is good? Staff was pleasant but didn’t really own the poor condition of the facility.
Séjour de 1 nuit en avril 2024
Chad a répondu le 12 avr. 2024
Good Morning Bradford, Thank you for taking the time to share your feedback regarding your most recent visit into Lancaster, I have taken your feedback and addressed it with our leadership team and we look forward to the opportunity to improve upon these items for the next time you are in Lancaster!

10/10 – Excellent

Ying

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
Chad a répondu le 10 avr. 2024
Good Morning, Thank you so much for taking the time to share your feedback regarding your most recent stay with us. We look forward to seeing you on your next visit to Lancaster!

10/10 – Excellent

Doris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was close to dutch apple theater and staff was very nice . It is under construction but didn't interfere with anything.
Séjour de 1 nuit en mars 2024
Chad a répondu le 30 mars 2024
Good Afternoon Doris, Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit into Lancaster!

6/10 – Acceptable

Jennifer

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Convenient location. Outdated facility but some renovations were being done during our visit. Water leak in the bathroom from room above. When reported we were told that someone probably didn’t close the shower curtain. No sorry. No offer to adjust rate since we could not use our bathroom.
Séjour de 2 nuits en mars 2024
Chad a répondu le 22 mars 2024
Good Afternoon Jennifer, Thank you so much for taking the time to share your feedback regarding your most recent stay with us. I have addressed your concerns with out leadership team to ensure this does not happen again!

8/10 – Bien

James

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to Dutch Apple Theater
Séjour de 1 nuit en mars 2024
Chad a répondu le 22 mars 2024
Good afternoon James!Thank you so much for taking the time to share this feedback with us and we look forward to seeing you on your next trip into Lancaster!

6/10 – Acceptable

Susan K

Voyage en famille
Points forts : Propreté, service et personnel
Gymnastics team of girls were running and loud in halls on a scavenger hunt late evening
Séjour de 2 nuits en mars 2024
Chad a répondu le 12 mars 2024
Good Morning Susan, Thank you so much for taking the time to share your feedback regarding your most recent stay with us. Yes this past weekend was a busy weekend with sports team I apologize for any inconvenience this may have caused you.

10/10 – Excellent

John

Séjour de 1 nuit en mars 2024
Chad a répondu le 29 mars 2024
Hello John, Thank you so much taking the time to share your feedback regarding your stay with us. We look forward to seeing you on your next trip to Lancaster!

10/10 – Excellent

Michelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
As I am asked for a review of the Heritage Hotel, I thought I usually just ignore this type of stuff, but I must say we were extremely happy with this choice. The obvious reason is is that it was close to our event at the dinner theater, however the room was perfect. The Bartender Sammy at the Loxley's lounge was great to say the least, and we wished we could have stayed another night or two, but it wasn't in our schedule, however we will be back! Please let them know they have a great staff!
Séjour de 1 nuit en mars 2024
Chad a répondu le 8 mars 2024
Good Evening Michelle, Thank you so much for taking the time to share your feedback in regards to your most recent stay with us! I have taken your feedback and shared it with Sammy! We look forward to seeing you when you return to Lancaster!

8/10 – Bien

MARIA

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2024
Chad a répondu le 29 mars 2024
Hello Maria, Thank you so much taking the time to share your feedback regarding your stay with us. We look forward to seeing you on your next trip to Lancaster!

8/10 – Bien

Milagros

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Chad a répondu le 6 mars 2024
Good Evening Milagros! Thank you so much for taking the time to share your feedback regarding your stay with us! We look forward to seeing you on your next trip to Lancaster!

10/10 – Excellent

JOSEPH

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Chad a répondu le 27 févr. 2024
Good Morning Joseph!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next trip to Lancaster!

10/10 – Excellent

Shoshanna

Will be coming back.
Séjour de 2 nuits en février 2024
Chad a répondu le 26 févr. 2024
Good Morning Shoshanna, First and foremost I would like to say thank you for taking the time to share your feedback regarding your most recent stay with us. We look forward to seeing you again on your next visit to Lancaster!

8/10 – Bien

Jeffrey, King of Prussia

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Older property undergoing some renovation but friendly and helpful staff. Nice area but not a modern facility to be clear for all travelers. Overall would consider again given dining options, proximity to Giant supermarket, gas station, etc.
Séjour de 1 nuit en février 2024
Chad a répondu le 26 févr. 2024
Good Morning Jeffrey, First and foremost thank you so much for taking the time to share your feedback on your most recent stay with us. We are anxiously awaiting for these renovations to be completed. We look forward to seeing you on your next trip to Lancaster!

8/10 – Bien

Jennifer L

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Chad a répondu le 26 févr. 2024
Good Morning Jennifer! Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit to Lancaster!

10/10 – Excellent

Frances

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel, great bars attached to the hotel
Séjour de 1 nuit en janvier 2024
Chad a répondu le 26 févr. 2024
Good Morning Frances!Thank you so much for taking the time to share your feedback regarding your most recent stay with us! We look forward to seeing you on your next visit to Lancaster!