Was excited to try a new IHG property, however upon arrival experienced a horrendously long check in process that almost resulted in two charges. I asked what amenities were provided for our room of choice and we were assured that a refrigerator would be in the room. Upon arrival to the room, there was no refrigerator. Which we thought was no big deal but decided to contact the front desk to have the refrigerator placed into the room, we were told that it would be placed that afternoon. Then upon returning to the room that evening, there was still no refrigerator. The following morning we stopped by the front desk on the way out and questioned what was going on, and they stated that our room did not have a refrigerator included, which would have been not a problem if informed at the outset of us asking when checking in. To make matters worse, our room had hotel gifted toiletries (Cotton Balls, Q-Tips) in which the cotton ball had a blood stain. Would not stay here again. The only positive is that location to Petco Park.