2/10 Terrible
Jennifer L
Travelled with family, Travelled with group
May 30, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The RIU has a lot of nerve charging what it does for this hotel. The place is extremely rundown, dated and not very clean and honestly needs to be shut down and completely renovated. The room was awful and quite frankly gross. The level of humidity in the room made it feel like everything was wet, including the bedsheets which made for a very uncomfortable nights sleep not to mention the bed itself was very uncomfortable. Additionally when we got into the room, the bedsheets were dirty and there were no blankets on the bed and there were No Liners in the garbage pails. The lock on the slider to the balcony was broken. The safe deposit box was broken and the decor looks like that of a cheap motel. Also, you have to put your room key in a slot above a light switch in order for all of the electric in the room to work. As for the food, lunch and dinner were practically inedible although Breakfast was good. We ended up eating out for lunch and dinner every day. On a positive note, the beach and pool were great and the site is conveniently located to restaurants and shopping and a great section of Aruba. Additionally the Staff was all really nice.
While we will be returning to Aruba, I would never stay at the RIU palace again. In fact, this stay has solidified for me that I will never stay at a RIU anywhere ever again.
Jennifer L
Stayed 4 nights in May 2024