Piscine extérieure, accès possible de 6 h à 18 h, chaises longues
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Mondrian Los Angeles – Avis

4.5 out of 5
Mondrian Los Angeles
8440 W Sunset Blvd, West Hollywood, CA

Avis

7,6

Bien

Note de 10 – Excellent, d’après 343 avis sur 747." "
Note de 8 – Bien, d’après 140 avis sur 747." "
Note de 6 – Acceptable, d’après 103 avis sur 747." "
Note de 4 – Médiocre, d’après 84 avis sur 747." "
Note de 2 – Terrible, d’après 77 avis sur 747." "

8,4/10

Propreté

7,8/10

Service et personnel

7,6/10

Commodités

8,0/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

MARC

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
WEHO décembre 2023
Bel hotel - superbe chambre confortable - canapé - double douche :) accueil mitigé - bloqué 2 fois à l'extérieur de ma chambre problème de batterie de la porte. pas de restaurant pour le breakfast sauf un café et croissant; bof. nul pour ce gendre d'hotel qui se veut trendy. hotel très bruyant - boite de nuit jusqu'à 3 heures du mat pas pour des quinqua ou sexagénaires
Séjour de 3 nuits en décembre 2023
Front Office Manager a répondu le 20 déc. 2023
Thank you for staying with us. We appreciate the feedback. This our best way to understand the guest experience. We will be sure to speak with the team about your concerns. Have a wonderful week, and happy holidays.

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel
PAS pour les familles
Piscine pratiquement inaccessible les soirs et week ends. Pas de problème à ce qu'il existe des hôtels pour adultes, mais le site n'en fait nullement mention. Si cela avait été clairement indiqué, nous serions allés ailleurs. Musique bruyante également. Pour des familles j'éviterai tout bonnement le quartier dans son ensemble. Notre chambre n'a été nettoyée qu'une fois pour un séjour de 4 nuits.
Séjour de 4 nuits en août 2023
Front Office Manager a répondu le 18 août 2023
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately.We hope that you will give us the opportunity to welcome you again soon.

8/10 – Bien

Morgane

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023
Front Office Manager a répondu le 12 mai 2023
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian LA, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

6/10 – Acceptable

MARC

Points forts : Confort de la chambre
Mondrian Sunset sans piscine
hotel décevant car en rénovation. piscine fermée en travaux. restaurant fermé en travaux. pas de petit dejeuner. pas service de nettoyage de chambre pendant les 3 jours. accueil et voituriers sympathiques
Séjour de 3 nuits en octobre 2022
Front Office Manager a répondu le 7 nov. 2022
Thank you for staying with us. We appreciate you taking the time to write a review. Our restaurant will be opening up in the next few weeks, and our pool was only closed for maintenance which happens once a year, so it will not be closed anytime soon. Hope you stay with us again soon. Have a wonderful week.

6/10 – Acceptable

Mikael

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Nice but .. not family friendly !
L'hotel est très bien placé et les chambres et parties communes sont trés sympas, rien à redire. Le personnel très bien aussi. En revanche, attention si vous y allez en famille : - réservez bien une chambre à deux lits doubles dès le départ sinon ils vous la proposeront mais pour 100$ de plus alors qu'elle est généralement au même prix lors du booking - à savoir : pas même une bouteille d'eau disponible gracieusement dans les chambres... uniquement mini bar - wifi : uniquement pour 3 devices, les autres sont payants .. - piscine : sauf si vos enfants sont matinaux il est très compliqué pour eux d'y accéder : ferme à 17h si pas avant pour cause d'event (très réguliers) et la plupart du temps réservée aux +21 ans - musique : le skybar situé au niveau de la piscine est ouvert jusqu'à 2h du matin avec le dj qui va avec .. prévoir une chambre assez haut perchée si vous avez le sommeil léger .. - parking : 60$ par jour pour le service valet ! on n'est pas loin du record .. sinon 10 minutes de marche mais ça se fait. En bref : l'hotel est bien, les chambres aussi, c'est bien placé, animé, certainement top en couple mais plus compliqué en famille ! Ce serait quand même utile qu'il fasse un effort au niveau des services : eau / wifi / informations events à la réservation / piscine / parking pour vraiment mériter leur standing ..
Séjour de 2 nuits en août 2022
Front Office Manager a répondu le 23 août 2022
Thank you for staying with us. We appreciate the time to write us a review. It is our best way of learning about the guest experience. The pool is 21 and over for late hours during the week, and weekends are 1pm. But we do work with neighboring hotels, and offer another hotel for kids during those times. We also do have complimentary waters in the rooms, that are replaced daily. And upon requests. I hope your overall stay was enjoyable. We are happy you stayed with us. Have a great week.

4/10 – Médiocre

Jonathan

Voyage en famille, Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités
Horrible , des travaux pendant notre séjour et en plus du personnel des travaux s’invite dans votre chambre avec une clés passe partout alors que vous êtes nu ….. Personnel de l hôtel on fait que s’excuser mais le mal était fait
Séjour de 1 nuit en août 2022
Front Office Manager a répondu le 19 août 2022
Thank you for staying with us. I am so sorry about your experience. All staff announce themselves prior to entering into a room. That is so unfortunate and improper. Please forgive the hotel for that. We will do research to see which employee it was and find out what happened. Again, our sincerest apologies.

4/10 – Médiocre

Rudolf

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Établissement bien situé dans le quartier de WeHo. Personnel antipathique, services indignes d’un hôtel 4 étoiles : aucun nettoyage de la chambre sauf demande, le SkyBar n’est pas un rooftop mais un petit bar au niveau Rez de chaussée, accueil du personnel lunaire compte tenu de la soit-disant réputation de l’hôtel. La seule personne vraiment charmante fût Éric, en charge de la sécurité. Grande déception et conseille fortement le Andaz by Hyatt juste en face où la qualité du service est incomparable positivement pour le Andaz
Séjour de 9 nuits en juillet 2022
Front Office Manager a répondu le 16 août 2022
Thank you for staying with us. I am so sorry you did not enjoy your stay. We do our best to provide exceptional service to all of our guest. If anything or anyone specific stands out that did not give this service, please let me know. I hope we can welcome you back, where we can make sure your stay is amazing, and you are well taken care of. Have a great week

8/10 – Bien

jerome

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 9 nuits en août 2022

10/10 – Excellent

Kelly

Séjour de 1 nuit en juin 2022
Front Office Manager a répondu le 21 juin 2022
Thank you so much for staying with us. We hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 – Excellent

Harmonie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Le Mondrian est un de mes hôtels préféré à LA. Nous avions une suite spacieuse avec une vue splendide. Les services sont au top et la literie de qualité. Vous pouvez réserver les yeux fermés !
Séjour de 2 nuits en avril 2022
Mondrian Los Angeles a répondu le 2 mai 2022
Thank you, Harmonie, for choosing to stay at Mondrian Los Angeles and for your great review! We are happy to learn that you enjoyed your stay and look forward to having you back again.

2/10 – Terrible

Vincent

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
calvaire hotel a fuir
aucune offre de restauration, hotel en travaux a partir de 7H50 le matin avec bruit non stop, impossible d'aller a la piscine a cause du bruit, un vrai calvaire, et le personnel n'en a absolument rien a faire . j'ai meme commander un room service qui n'est jamais arrivé, je suis descendu au bout d'1H30 et on m'a dit qu'on avait oublié de le commander car ils avaient beaucoup de travail Le restaurant est en travaux en plus donc rien a manger
Séjour de 3 nuits en avril 2022
Mondrian Los Angeles a répondu le 28 avr. 2022
Thank you, Vincent, for staying at the Mondrian Los Angeles and for your candid feedback. It is regrettable that you had these issues. Please be assured that they are being looked into and addressed and we will use your review to further improve our services. We sincerely hope that you will give us another chance so we can turn around your experience.

4/10 – Médiocre

MOHAMMED

Séjour de 4 nuits en juillet 2021
K a répondu le 20 sept. 2021
Thanks for staying with us. We appreciate your feedback!

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Je recommande fortement
Excellent de A à Z
Séjour de 1 nuit en janvier 2021
Mallory Cutchlow, Front Office Manager a répondu le 14 janv. 2021
Merci beaucoup pour votre incroyable critique! Nous attendons déjà avec impatience votre prochaine visite.

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
Séjour de 2 nuits en août 2019

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités
First room We had was dirty with dust balls nuder the coach. Very complicated to have beds at the pool, not enough beds for everybody And they let people from the outside enter at the pool !! They charged me premium internet on the bill but i was my Expédia VIP advantage.They Also charged me an overnight parking but I have no car !! Had to ask for those abusive extras to be take of the bill !
Séjour de 6 nuits en août 2019
Robert a répondu le 22 août 2019
Thank you for choosing to stay at the Mondrian Los Angeles and for your candid feedback. We have established procedures to ensure that rooms are clean and any maintenance issues fixed prior to allocation. Sorry that this was not your experience. The Skybar pool is exclusive to hotel guests from morning to 1 pm. We are looking into the issues you mentioned about billing so that they don't happen again. We hope that you will give us another chance so that we can turn around your experience.

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had an amazing time at the pool ! Check in and check out went smoothly.
Séjour de 1 nuit en juillet 2019
Robert a répondu le 22 juill. 2019
Thank you for choosing to stay at the Mondrian Los Angeles. We are glad that you enjoyed your stay and had a smooth and positive experience. Hoping to see you back again soon.

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel très bruyant. Très belle chambre et propre. Belle attention pour souligner la fête de ma femme. Mauvaise insonorisation. Bruit d’ascenseur et party tous les soirs jusqu’à 4:00 le matin.
Séjour de 2 nuits en mai 2019
Robert a répondu le 3 juin 2019
Thank you for choosing to stay at the Mondrian Los Angeles. I am glad to hear that you enjoyed our hotel. I also appreciate your candid feedback about the other components of your stay. Please note that we offer multiple options of rooms and views and I'm sure we could have found one that would have suited your preference. Here's hoping we can have you back again in the near future. Sincerely, Robert Torres Director of Operations

8/10 – Bien

Nata

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
No e
Séjour de 4 nuits en mai 2024
Management a répondu le 23 mai 2024
Thanks so much for staying with us!!

8/10 – Bien

Nishat

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved staying there. Great vibes and everyone was friendly
Séjour de 2 nuits en mai 2024
Management a répondu le 7 mai 2024
Thanks so much for staying with us Nishat

8/10 – Bien

Jaymes

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Management a répondu le 7 mai 2024
Thanks so much for staying with us Jaymes!

4/10 – Médiocre

Olivia

Séjour de 2 nuits en avril 2024
Cesar Lopez a répondu le 6 mai 2024
Dear Olivia,Thank you for choosing to stay with us at the Mondrian Los Angeles and for providing your valuable feedback.We are sorry to hear that we didn't meet your expectations during your visit. We appreciate your honest comments and will use them to improve our services in the future. Your feedback has been shared with our team, and we will take immediate action to address the issues you raised.We hope to have the opportunity to welcome you back soon and provide you with a better experience.Sincerely,Cesar LopezAssistant Front Office Manager

10/10 – Excellent

Darlington

Séjour de 1 nuit en avril 2024
Management a répondu le 23 mai 2024
Thanks so much for staying with us!!

10/10 – Excellent

Shandell, Brooklyn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 4 nuits en mars 2024
Aaron Peaslee - Hotel Manager a répondu le 26 avr. 2024
Thanks so much for staying with us Sandell!

8/10 – Bien

Mara

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice staying a shame for the pool that was closed, I wish I knew before
Séjour de 2 nuits en avril 2024
Cesar Lopez a répondu le 24 avr. 2024
Dear Mara,Thank you for choosing to stay with us at Mondrian Los Angeles. We appreciate you taking the time to share your experience with us.We apologize for not meeting your expectations during your visit. Your honest feedback is important to us, and we will use it to improve our services in the future. We have shared your comments with our team and will take immediate action.We hope to have the opportunity to welcome you back soon and provide you with an exceptional experience. In the meantime, please feel free to approach me if you need any assistance. Our pool will be up and running soon and we would love for you to enjoy it during your next stay.Sincerely,Cesar Lopez

10/10 – Excellent

Marisela

Séjour de 2 nuits en avril 2024
Management a répondu le 7 mai 2024
Thanks so much for staying with us Marisela!!

10/10 – Excellent

Vinyl

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great staff, location and restaurant.
Séjour de 2 nuits en avril 2024
Management a répondu le 16 avr. 2024
Dear Vinyl,Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 – Excellent

Manya

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Cesar Lopez a répondu le 17 avr. 2024
Dear Manya,Thank you for choosing to stay with us at Mondrian Los Angeles and for taking the time to provide us with your valuable feedback.We are delighted to hear that you enjoyed your visit! At Mondrian Los Angeles, our aim is to offer not just comfort and service, but also to create unforgettable moments and destinations for our guests. Your feedback means a lot to me and the rest of the team, and we eagerly look forward to welcoming you back soon.Sincerely,Cesar Lopez

8/10 – Bien

Sarah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Management a répondu le 16 avr. 2024
Dear Sarah,Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

8/10 – Bien

Donald

Séjour de 2 nuits en avril 2024
Cesar Lopez a répondu le 5 mai 2024
Dear Donald,Thank you for choosing to stay with us at Mondrian Los Angeles and for sharing your feedback with us.We are delighted to hear that you enjoyed your visit. At Mondrian Los Angeles, we strive to provide the best possible comfort and service, and we're thrilled that we could make your stay memorable. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon!Sincerely,Cesar Lopez

10/10 – Excellent

Lella

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Management a répondu le 16 avr. 2024
Dear Lella,Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

6/10 – Acceptable

James

Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Club Scene!! Hotel is great if you are 21 and over and love a noisy club scene. If you don’t, this hotel is not for you. After 6 pm, and earlier on weekends, you have to be 21 and over to enjoy most of the hotel amenities including the pools. The areas turn into clubs open to outside public - even though you are the pne paying the hotel fee. In addition, the club music is so loud that it can be heard (it vibrates) and felt through double slding doors. In terms of positives…. Beautiful and spacious bathrooms.
Cesar Lopez a répondu le 31 mars 2024
Thank you for choosing to stay with us at Mondrian Los Angeles and for taking the time to share your feedback with us.We apologize for the loud music during your stay and will bring this to the attention of the management. Please do not hesitate to ask me next time you are in town, and I will make sure that we take care of you. Your valuable feedback means a lot to our team, and we look forward to welcoming you back to the Mondrian Los Angeles soon.

6/10 – Acceptable

Gino

Points forts : Propreté, commodités
Séjour de 4 nuits en mars 2024
Management a répondu le 16 avr. 2024
Dear Gino,Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

8/10 – Bien

Patric

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
War ganz ok. Die Preise sind allerdings relativ hoch.
Séjour de 3 nuits en mars 2024
Front Office Manager a répondu le 13 mars 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

8/10 – Bien

Salvatore Sam

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Front Office Manager a répondu le 13 mars 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

6/10 – Acceptable

Adam

Séjour de 1 nuit en mars 2024
Cesar Lopez a répondu le 31 mars 2024
Thank you for choosing to stay with us at Mondrian Los Angeles. We appreciate you taking the time to provide us with your valuable feedback. At Mondrian Los Angeles, we strongly believe that comfort and service are just the beginning. Our aim is to create memorable experiences and unique destinations at each of our properties. If you have any suggestions on how we could have improved your stay, please don't hesitate to email me. Your feedback is extremely important to me and the rest of the team. We look forward to welcoming you back soon!

10/10 – Excellent

Ciaran

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Studio suites are real nice, big windows, great views.
Séjour de 2 nuits en mars 2024
Front Office Manager a répondu le 4 mars 2024
Thank you for choosing to stay with us. We are thrilled to hear you enjoyed your stay with us. We appreciate you taking time out to write us a review. We hope to have you back soon. Have a wonderful week, and safe travels.

8/10 – Bien

Gien K

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Front Office Manager a répondu le 3 mars 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 – Excellent

Juan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was absolutely fantastic professional . My fiance and I absolutely loved the place and its location was great. Most definitely will consider them on our next trip to west LA.
Séjour de 2 nuits en février 2024
Front Office Manager a répondu le 7 mars 2024
Thank you so much for choosing to stay with us. We are thrilled to hear you enjoyed your time with us. We are happy to hear you are considering us for your next la trip. We hope to have you back. Have a wonderful week, and safe travels.

6/10 – Acceptable

Kathleen

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
So disappointed.
The lobby and pool area are dingy and full of uncomfortable and some, stained seating. No pretty flowers anywhere either…There is a an extremely unattractive dirty plastic tent over the pool. You would think you would get a water or glass of champagne at check in?? Is that old time? classy?
Séjour de 1 nuit en février 2024
Front Office Manager a répondu le 26 févr. 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately.We hope that you will give us the opportunity to welcome you again soon.

2/10 – Terrible

Yukiko

Séjour de 2 nuits en février 2024
Aaron Peaslee - Hotel Manager a répondu le 27 mars 2024
Hello Yukiko. I apologize that your stay did not meet your expectations. Please let me know if you return and I will do my best to make this up to you.

10/10 – Excellent

Jose

Séjour de 1 nuit en février 2024
Aaron Peaslee - Hotel Manager a répondu le 27 mars 2024
Thank you so much for leaving a review!

10/10 – Excellent

Jose

Séjour de 4 nuits en février 2024
Aaron Peaslee - Hotel Manager a répondu le 27 mars 2024
We are glad you enjoyed your visit. See you soon!

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
N
Séjour de 1 nuit en février 2024
Front Office Manager a répondu le 16 févr. 2024
Thank you for choosing to stay with us. We are happy to hear you enjoyed your time with us. We appreciate you taking the time to write us a review as well. We hope to have you back soon. Safe travels, and have a wonderful weekend.

4/10 – Médiocre

Tavia

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
It was beautiful but I had the Do Not Disturb sign on my door and when I came back around 5pm, the maid was in my room cleaning. I felt completely violated and shocked because I left a lot of valuables out. She told me she didn’t speak English and continued to clean as we asked her to leave. She then left all of our trash and our floors soaking wet so I am not sure what her intentions of going in were. She then went on the elevator and didnt even clean any rooms next to us. Super sketchy which is sad because I love the Mondrian but that was too much for my liking
Séjour de 3 nuits en février 2024
Front Office Manager a répondu le 16 févr. 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately.We hope that you will give us the opportunity to welcome you again soon.

4/10 – Médiocre

Voyageur vérifié

Voyage en groupe
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Not impressed. Dirty. Rude staff
Room was not ready on time. Once we got in room there was dust bunnies on floor. Bathroom was needed an update as the tiles were cracked and facets didn’t work well. View was the only the nice thing. Asked for ice and never got it twice. Over charged my coffee tab and said they call me to correct and never did.
Séjour de 2 nuits en février 2024
Front Office Manager a répondu le 5 févr. 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 – Excellent

Rommel

Séjour de 2 nuits en février 2024
Front Office Manager a répondu le 4 févr. 2024
Thank you for choosing to stay with us. We are thrilled to hear you enjoyed your time with us. We appreciate you taking the time to write us a review. It is our best way to understand the guest experience. We look forward to welcoming you back. Have a wonderful weekend, and safe travels.

10/10 – Excellent

Taylor Ann

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Suite was huge and pool area was exceptional.
Séjour de 2 nuits en janvier 2024
Front Office Manager a répondu le 1 févr. 2024
Thank you for choosing to stay with us. We are thrilled to hear you enjoyed your time with us. We appreciate you taking the time to write a review. It is greatly appreciated. We look forward to welcoming you back. Until then, have a great weekend, and safe travels.

10/10 – Excellent

Enrique

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Front Office Manager a répondu le 1 févr. 2024
Thank you for choosing to stay with us. We are thrilled to hear you enjoyed your time. We appreciate you taking the time to write us a review. We look forward to welcoming you back. Have a wonderful weekend, and safe travels.

10/10 – Excellent

Daniella

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed here for 3 nights and we're very pleased with this hotel! It is situated in a good area although you need to either drive or walk a long distance to get to different popular locations. Very clean pool area and cafe/restaurant with excellent service. Perfect trendy and boutique hotel for a girls trip! Would definitely stay here again!
Séjour de 3 nuits en janvier 2024
Front Office Manager a répondu le 31 janv. 2024
Thank you for choosing to stay with us. We are happy you enjoyed your stay with us. We appreciate you taking the time to write us a review. Your feedback is well received. We look forward to welcoming you back. Have a great week and safe travels.

10/10 – Excellent

Carolina

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful and safe hotel with friendly staff
Séjour de 1 nuit en janvier 2024
Front Office Manager a répondu le 27 janv. 2024
Thank you for choosing to stay with us. We are delighted to hear you enjoyed your time with us. We appreciate you taking time to write us a review. We look forward to welcoming you back. Have a great upcoming week.