8/10 Good
Yibei
Travelled with family
Jun 10, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4.5 stars.
Great location, quite convenient. There are shops and money exchange stores just next to the hotel. Walking distance to streets with many shops, dining places and also the shilla duty free store.
Room is huge which surely is a great plus, esp. for families with kids I guess.
Customer service is quite friendly. Checkin process was a swift. The food in the buffet restaurant was nice.
The basin in the bathroom drains a bit slowly. No bath robe in the room and we need to call to get them. It's great that they provide different languages for customer service, and it will be even nicer if the language proficiency of the call center customer service could have been better. When we called for some inquiries, the lady initially could greet us with no issue but later on could not really understand or answer our inquiry details, and had to tell us that later on other colleagues would call back to help us.
Breaksfast is not included by default thus have to pay extra if needed. But that's the same for many other hotels in Korea.
Yibei
Stayed 1 night in Jun 2024