{"id":7441,"date":"2024-09-10T12:04:51","date_gmt":"2024-09-10T12:04:33","guid":{"rendered":"https:\/\/www.expedia.ca\/newsroom\/?p=7441"},"modified":"2025-05-12T10:25:40","modified_gmt":"2025-05-12T10:25:40","slug":"hotel-room-innsights-report-hotels-com-pulls-back-the-covers-on-the-surprising-world-of-hotels","status":"publish","type":"post","link":"https:\/\/www.expedia.ca\/newsroom\/hotel-room-innsights-report-hotels-com-pulls-back-the-covers-on-the-surprising-world-of-hotels\/","title":{"rendered":"Hotel Room Innsights Report: Hotels.com pulls back the covers on the surprising world of hotels\u00a0"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><strong><em>Lost and Found: A pet lizard, $8.5 million watch and car tire are some of the oddest items left in hotel rooms around the world&nbsp;<\/em>&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><em>Room Service: An Evian filled bathtub, burnt toast, 2kg of bananas and a caviar hotdog top the most bizarre room service orders<\/em>&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><em>Hidden Hotel Perks: A 400-year-old Japanese garden and video game setups are among the hotel perks you never knew you needed<\/em>\u00a0<\/strong><\/p>\n\n\n\n<p>Today Hotels.com launches its annual <a href=\"http:\/\/ca.hotels.com\/go\/world\/hotel-room-innsights?pos=HCOM_CA&amp;locale=en_CA&amp;brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL\" target=\"_blank\" rel=\"noreferrer noopener\">Hotel Room Innsights Report<\/a>* uncovering surprising services and stories from more than 400 partner hotels worldwide. This year\u2019s report reveals the astonishing items left behind by guests, wildest room service orders, hidden hotel perks and \u2018out of this world\u2019 services accommodating travellers today.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Melanie Fish, vice president of Global Public Relations at Hotels.com said, \u201cAt Hotels.com we know hotels inside and out \u2013 it&#8217;s in our name. By asking hotels to reveal the secrets behind their most memorable stays, we discovered that these \u201cinnsights\u201d have actually inspired services available to guests today.&nbsp; From guitar concierges to pet healers, hotels are catering to travellers\u2019 unique demands, which may well become the norm. With the Hotels.com app, you can experience them all while earning rewards and enjoying exclusive perks at VIP Access properties.\u201d&nbsp;<\/p>\n\n\n\n<p><strong>Lost and found \u2013 <\/strong><strong>when leaving the trip is hard, but leaving belongings is easy<\/strong>&nbsp;<\/p>\n\n\n\n<p>The report shows the most common forgotten items are dirty laundry, device chargers and makeup and toiletries, but this year\u2019s innsights reveal a new list of forgotten items not for the faint-hearted.&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The priciest:<\/strong> Hotel staff found a Rolex, Birkin bag, and an $8.5 CAD million watch.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pet peeves:<\/strong> A chick and pet lizard were found (and returned) after their owners checked out.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Essentials only: <\/strong>Guests forgot two full-leg casts and enough dentures to fill a whole hotel.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The unexplainable:<\/strong> Items include a rice cooker, car tire, blender and construction pipes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Thankfully, hotels are adapting to help forgetful guests. At <a href=\"https:\/\/ca.hotels.com\/ho198703\/viceroy-riviera-maya-playa-del-carmen-mexico\/?brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_CA&amp;locale=en_CA\" target=\"_blank\" rel=\"noreferrer noopener\">Viceroy Riviera Maya<\/a>, guests can leave their own toiletries at home and take advantage of the soap concierge. <a href=\"https:\/\/ca.hotels.com\/ho122510\/kimpton-vero-beach-hotel-spa-an-ihg-hotel-vero-beach-united-states-of-america\/?brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_CA&amp;locale=en_CA\" target=\"_blank\" rel=\"noreferrer noopener\">The Kimpton Vero Beach Hotel<\/a> allows travellers to browse and borrow accessories like sunglasses and handbags from retailer Anthropologie through its \u201cForgot it? We\u2019ve got it!\u201d program.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Despite efforts like \u2018lost and found\u2019 boxes, some hotel staff have gone to the extreme to reunite guests with their possessions. One hotel hero drove 100 miles to return a passport, another ran several blocks to deliver items before a cruise ship departed, and another travelled four hours to return a forgotten suitcase.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Room Service \u2013 when guests turn ordering off-menu into an artform&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<p>Gone are the days of ordering a classic club sandwich to the room. For the second year in a row, Hotels.com is revealing the most peculiar room service orders and services. The most head-scratching requests include:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An Evian-filled bathtub so a child can bathe in the purest water&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customised allergen menu for their pet, ie, gluten free, dairy free, etc.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Burnt toast&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A caviar hot dog&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fresh goat milk&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2kg of bananas&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Hotels are adapting to these increasingly odd room service requests, with <a href=\"https:\/\/ca.hotels.com\/ho1932261184\/w-osaka-osaka-japan\/?brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_CA&amp;locale=en_CA\" target=\"_blank\" rel=\"noreferrer noopener\">W Osaka<\/a> installing a \u2018Whatever\/Whenever\u2019 button for guests to order anything, anytime. At the <a href=\"https:\/\/ca.hotels.com\/ho213163\/hotel-hospes-maricel-spa-calvia-spain\/?brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_CA&amp;locale=en_CA\" target=\"_blank\" rel=\"noreferrer noopener\">Hospes Maricel &amp; Spa<\/a>, Palma de Mallorca, guests can order Beauty Room Service, including facials and high-tech beauty treatments.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Hidden hotel perks \u2013 the perks you never knew you needed&nbsp;<\/strong>&nbsp;<\/p>\n\n\n\n<p>Hotels.com highlights premium hotel benefits you never knew existed and how to make the most of your stay.&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stroll through a 400-year-old Japanese garden at <a href=\"https:\/\/ca.hotels.com\/ho112853\/hotel-new-otani-tokyo-the-main-tokyo-japan\/?brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_CA&amp;locale=en_CA\" target=\"_blank\" rel=\"noreferrer noopener\">Hotel New Otani Tokyo The Main<\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <a href=\"https:\/\/ca.hotels.com\/ho115196\/four-seasons-hotel-austin-austin-united-states-of-america\/?brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_CA&amp;locale=en_CA\" target=\"_blank\" rel=\"noreferrer noopener\">Four Seasons Hotel Austin<\/a> provides an in-room guitar concierge for guests who want to strum on a premium guitar.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <a href=\"https:\/\/ca.hotels.com\/ho116565\/hotel-grand-pacific-victoria-canada\/?brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_CA&amp;locale=en_CA\" target=\"_blank\" rel=\"noreferrer noopener\">Hotel Grand Pacific<\/a> in Victoria offers a Pampered Pooch Package, including a doggy bed, treats, water bowls, and more.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Take a private guided tour of the British Museum at <a href=\"https:\/\/ca.hotels.com\/ho114340\/the-montague-on-the-gardens-london-united-kingdom\/?brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_CA&amp;locale=en_CA\" target=\"_blank\" rel=\"noreferrer noopener\">The Montague on the Gardens<\/a> in London.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Savor a personalized wine tasting experience in the cellar of <a href=\"https:\/\/ca.hotels.com\/ho480779\/villa-gallici-aix-en-provence-france\/?brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_CA&amp;locale=en_CA\" target=\"_blank\" rel=\"noreferrer noopener\">Villa Gallici H\u00f4tel &amp; Spa<\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <a href=\"https:\/\/ca.hotels.com\/ho115059\/four-seasons-hotel-toronto-toronto-canada\/?brandcid=HCOM-CA_EN.COMMS.PR.GG-HOTELROOMINSIGHTS.HOTEL&amp;pos=HCOM_CA&amp;locale=en_CA\" target=\"_blank\" rel=\"noreferrer noopener\">Four Seasons Toronto<\/a> offers video game consols , board games, and a selection of in-room movies with popcorn for kids., board games, and a selection of in-room movies with popcorn for kids.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Hoteliers also share insider tips for getting the most out of your room, like requesting a smoking room for a balcony or a higher floor for more space and quiet. Staying at Hotels.com VIP Access properties gives Hotels.com Rewards Silver or above members access to even more perks to elevate their stay, with some of the top benefits including:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Potential room upgrades&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spa vouchers&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free breakfast&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Food and drink extras&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Notes to editors<\/strong>\u202f&nbsp;<\/p>\n\n\n\n<p><em>*Data from a survey sent by Hotels.com to hotel partners across Brazil, Canada, Denmark, France, Germany, Hong Kong, Japan, Korea, Mexico, Norway, Sweden, Switzerland, Turkey, UK, US with over 400 responses.\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lost and Found: A pet lizard, $8.5 million watch and car tire are some of the oddest items left in&#8230;<\/p>\n","protected":false},"author":5,"featured_media":7422,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"[]"},"categories":[138],"tags":[],"companies":[70],"locations":[69],"class_list":["post-7441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","companies-hotels","locations-toronto","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/posts\/7441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/comments?post=7441"}],"version-history":[{"count":6,"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/posts\/7441\/revisions"}],"predecessor-version":[{"id":7448,"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/posts\/7441\/revisions\/7448"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/media\/7422"}],"wp:attachment":[{"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/media?parent=7441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/categories?post=7441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/tags?post=7441"},{"taxonomy":"companies","embeddable":true,"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/companies?post=7441"},{"taxonomy":"locations","embeddable":true,"href":"https:\/\/www.expedia.ca\/newsroom\/wp-json\/wp\/v2\/locations?post=7441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}