Southern Madrid Yoga Vacations

Location and quality of service/amenities is hard to beat.

hotel was hosting several live music events during our stay. it was quite noisy and rowdy guest into middle of the night. i complained to the front desk manager- Herman who said he was going to follow up with me but never did. also the AC kept kicking off automatically in the middle of the night. if you value sound sleep and temperature controlled rooms, i would skip this property. it definitely has a party vibe, which was not a good fit for us. the rooms decor was very dark and heavy which was also a minus, felt like we were in a cave…

Everything was good and special thanks to everyone

Excellent

Location and quality of service/amenities is hard to beat.

hotel was hosting several live music events during our stay. it was quite noisy and rowdy guest into middle of the night. i complained to the front desk manager- Herman who said he was going to follow up with me but never did. also the AC kept kicking off automatically in the middle of the night. if you value sound sleep and temperature controlled rooms, i would skip this property. it definitely has a party vibe, which was not a good fit for us. the rooms decor was very dark and heavy which was also a minus, felt like we were in a cave…

Excellent

Location and quality of service/amenities is hard to beat.

Location and quality of service/amenities is hard to beat.

Unfortunately, our experience at this hotel was very disappointing. The hotel appeared to be seriously understaffed, and the lack of staff had a major impact on the quality of service. The two women who worked during breakfast were absolutely excellent. They were friendly, attentive, and professional, and they were the only staff members who truly stood out during our stay. Unfortunately, the rest of the service was extremely poor. The gentleman working at the rooftop terrace in the evening was very rude and unprofessional when attending to guests. Because there were not enough employees, the waiting times were extremely long. We went to the terrace simply to have a drink and had to wait approximately 30 minutes before our drinks arrived. We also saw two women who wanted to have something to eat. They waited even longer than we did and eventually had to leave because nobody ever attended to them. The entire situation was chaotic and unacceptable for a hotel. In my opinion, this hotel has a serious management and staffing problem. Good service should be a basic priority, and unfortunately, that was not our experience. I would not recommend this hotel to anyone. The only positive aspect of our stay was the excellent service provided by the two women at breakfast. Other than that, the overall experience was very disappointing.