Isla Caja de Muertos Waterpark Vacations

Felt like we were in NY with the upscale and fancy setup of the rooms and the whole hotel. Very chic and modern. Parking was easy too. Service is outstanding

Daily maid service, entire resort was near and tidy, restaurant and beach-side staff were super attentive. Entire resort is ****

I had a high expectation for this hotel, as it is extremely beautiful online. The lobby and staff were exceptional. I gave this review 3 stars because of the lack of attention to the room. Our exterior door in the bathroom (only source of fresh air) was broken and unable to open. We called about it but nothing was done. Also, the room felt a little dirty - some shelves and walls looked dirty. Additionally, on 2 days, our room was not serviced and we needed to make a call to remedy. The hotel roof turns into a nightclub at night. We were there on opening night for dinner and the bar and ambiance were amazing. However, don't try to fall asleep any time before 2am on Friday or Saturday - the club music is so loud. And the hotel and bar are not owned by the same people so the hotel doesn't have any control over the volume. The hottub was out of commission for 2 days - kind of a bummer. Overall - this hotel has promise - but needs more attention to detail.

great amenities and staff

No breakfast or even coffee available….no coffee pot in the rooms. Room was clean …there were 2 restaurants nearby that was helpful

Additional bartenders are required at the main bar; it took approximately 25 minutes to place a drink order. Beautiful hotel overall

Room was good but dated, toilet wouldn't stop running.. asked front dest to sweep my patio and get rid of some ants as well as clean cat hair off my lounge chair on Saturday, never seen anyone and i left on Tuesday

Beautiful hotel and great facilities. Service was ok but a bit inconsistent.

Felt like we were in NY with the upscale and fancy setup of the rooms and the whole hotel. Very chic and modern. Parking was easy too. Service is outstanding

The staff was very friendly. Hotel was trendy and clean. The coffee location in front is EXCELLENT! They had basic amenities needed. Rooms are very small if you don’t book the double beds. Very comfy stay!

Daily maid service, entire resort was near and tidy, restaurant and beach-side staff were super attentive. Entire resort is ****

Some minor fix inside of the room but it was nice

Friendly staff. Nice big rooms. Expansion construction going on.Property will be adding a bar. ... I'll return.

Staff was very helpful and quick to respond with any questions. The room was perfect for a quick one night stay as it was comfy and cozy. Would definitely stay again!