Rokko Island Waterpark Vacations

The hotel is clean and beautiful. The location is fine. You can walk to the Osaka Castle. There is a train station nearby. Breakfast is great. Staff is very helpful.

First off, it's a beautiful hotel—very new, modern, and stylish. The staff were friendly, welcoming, and eager to offer recommendations. The room design was an A+. Unfortunately, there were a couple of issues with the room. When I checked in, I found a visible stain on the undersheet. Always check! To their credit, the housekeeping manager responded quickly and changed the bedding. I also noticed a slight damp smell in the room and pillows, although I'm not sure what the cause was. I didn't raise the second issue because I was on a tight schedule and didn't want to risk another room or bedding change after already dealing with the first problem. I also had my own pillow, so I decided to let it go. Overall, it's a genuinely beautiful hotel with excellent staff, but the housekeeping needs to be more thorough, as these issues took away from what would otherwise have been an excellent stay.

There is absolutely no way on earth that this is a five star hotel and it shouldn’t be marketed as one. It’s very well located with great views from the lounge, clean and with helpful staff. But the furniture is not only badly dated, it’s cheap with the bathroom like something from a roadside motel. See photo. This room was a real letdown after the Hotel Royal Classic over the road. Great breakfast selection and being right on top of Namba station was a big plus.