The South Waterpark Vacations

The rooms are clean. The amenities are excellent. The hospitality of the transports are great.

Very Disappointed After 3 Years of Staying Here My family and I have been coming to The Woodlands Resort for three consecutive years, and it quickly became our go-to destination for mini vacations and celebrating special milestones. Unfortunately, after our most recent stay, we will be looking elsewhere for our new go-to spot. This year’s experience was extremely disappointing, especially considering the price we paid. Our room had several maintenance issues: there were wasps outside the balcony, three wall outlets did not work, the hot/cold shower handle came completely off, and there was a noticeable section of the ceiling missing inside the shower. To make matters worse, we were charged an additional **$134+** that we could not get an explanation for. We requested an itemized receipt but were not provided one. We called three separate times trying to get clarification, and each time we were unable to get a clear answer regarding the charge. At this point, we are disputing the charge with our bank. After three consecutive years of choosing this resort for our family getaways, it is incredibly disappointing to have our experience decline this much. For the price, we expected a clean, well-maintained room, reliable customer service, and transparency regarding charges. Unfortunately, this stay was not worth the price, and we are very disappointed. We truly enjoyed coming here in previous years, which makes this experience even more frustrating.

This place was awesome! Was impressed

The rooms are clean. The amenities are excellent. The hospitality of the transports are great.

The rooms are clean. The amenities are excellent. The hospitality of the transports are great.

The rooms are clean. The amenities are excellent. The hospitality of the transports are great.