Greater Antilles Waterpark Vacations

They turn the AC off and the AC could make the room confortable. Buffet, pool to small for so many guest. Almost every day tgey ran out of bech towels.

Good experience overall.

The hotel staff was great. the facilities Needs upgrade felt a little old. The restaurants were good specially our server Juan in IIl Paradiso.

Loved the hotel and had a great time the staff was very welcoming. However, I gave 4 stars because there is always room to improve.

If you are looking for a luxury treatment this is the place. The staff was so helpful and friendly

If you are looking for a luxury treatment this is the place. The staff was so helpful and friendly

I loved the live entertainment and the friendly staff,the food was impeccable., our concierge was very sweet and helpful

Recently stayed for my daughter’s 18th birthday and I was overall satisfied, but there are some things that could be improved. The property is very beautiful and we were upgraded to a suite which was an added bonus.The buffet should have more options and the availability in the restaurants should be more flexible. Nevertheless there were some employees who went above and beyond to make our stay more enjoyable. Annastayca Senior exemplifies exceptional customer service and was amazing in ensuring that we had everything we needed. She is the best. Your housekeeper Verbette James tended to our every need and request with a smile. She does an exceptional job. Vinesha at the sports bar not only took care of us but she took care of everyone around us. She epitomizes exceptional customer service. Chantal was great everyday at breakfast. Jon at the buffet was engaging personable and made us feel welcomed and valued as guests. Ingrid Grant took great care of us excellent customer service. Al-Jeroque started off good but service became lackluster do better. But the worst service I received was from the bar behind the kids pool. Kadan Hamilton was rude everytime I encountered him. He appeared to be irritated by my presence and me ordering. At one point I was ignored and he took someone else order who came after me. If I could rate him I would give him a negative zero. This was not once but every encounter rude and dismissive . Mclaren was not friendly either. They need to do better.

The property is excellent. The staff were awesome. The views the pool. It was exceptional and the food was 10 out of 10.

Good experience overall.

I loved the live entertainment and the friendly staff,the food was impeccable., our concierge was very sweet and helpful

They turn the AC off and the AC could make the room confortable. Buffet, pool to small for so many guest. Almost every day tgey ran out of bech towels.

Good experience overall.

The hotel staff was great. the facilities Needs upgrade felt a little old. The restaurants were good specially our server Juan in IIl Paradiso.