Mark Landin − Vacances de ski

Correspondait à nos attentes

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Excellent établissement pour unz famille, je reviendrai

I stayed here June 12-20, 2026 (rooms 514 & 607), and my experience was deeply mixed. Positives: The hotel has a warm, elegant atmosphere. The bed was excellent, housekeeping was perfect, and the Molton Brown toiletries and lobby water fountain were lovely touches. Special thanks to Tommy and the other front desk agent for their friendly service. Negatives: Maintenance issues were highly disappointing. Room 514 had a bulging bathroom door, loose handle, dirty curtains, a broken office chair, and a clicking bathroom light (possible short circuit). The mini-fridge didn’t work, ruining a $19 tiramisu on day one. The Chromecast was down for two days, and despite promises, no on-site engineer came to fix it. We also didn’t receive breakfast cards on arrival. The elevator was out of order for our first three days. The "Urban Cove" area needs attention: the menu was stained, and furniture requires cleaning. The continental breakfast lacked variety, with basic items like grapes or granola often missing. There is also no laundry service, only an external app. When I showed Tommy the room’s poor state, nothing was done. A free upgrade is nice, but providing a room that works as intended for the whole week is basic customer respect. At checkout, the front desk simply wished us a good trip without addressing these unresolved issues. I cannot recommend this hotel until maintenance improves.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Nous sommes restés 7 nuits à cet hôtel. La chambre était immense avec living room et chambre à coucher séparée. Les espaces à la piscine sont comfortables et bien aménagés. Voilà pour le positif. Cela dit cet hôtel n’est pas un 5 étoiles en ce qui concerne les et le service. D’abord quand nous y sommes allés, en août 2019, ni le spa, ni la terrasse lounge, pourtant annoncés n’étaient prêts. Ensuite les restaurant offre peu de choix à des prix insensés. Le personnel est en general gentil, mais ils ne savent pas réellement quoi faire ni comment le faire. Bref, ça ne valait pas le prix.

Correspondait à nos attentes

Excellent établissement pour unz famille, je reviendrai

Excellent établissement pour unz famille, je reviendrai