Costa Ballena Scuba Diving Vacations

This was not the hotel we saw in pictures. We were very disappointed. The furniture was in poor shape, the linens and towels were older. We were unable to adjust the temperature in either of our rooms(up or down), Parking is available, for an undisclosed fee, but the local parking garage was less expensive and easier to access. The beautiful pool in the pictures is actually in the Spa pool for a fee. The biggest issue was the smell of the rooms. It was as if they had been smoked in. We requested to cancel our reservation for a refund so we could rebook elsewhere but the hotel refused to refund the prepayment. So we were forced to stay and endure the less than expected accommodations. Hotels.com was responsive, but left the entire decision up to the hotel and was not helpful. It is an okay place to stay for 1 night but not for an entire week.

The location is really good, and many restaurants and cool places are walking distance. Usually there isn't anyone on the front desk, so it is really important to get the WhatsApp number to communicate anything.

Not enough wardrobe space for a week stay. Staff were extremely helpful and the Hotel is very well situated

Excellent property and location, close to everything including shopping, markets, stores! Easy check in and out. I would go back again!

The hotel is set at the beachfront which boasts a nice sandy beach with a Beach Bar. The place is very well maintained and rooms are clean ans very comfortable. We especially enjoyed the spa which was reasonably priced with a relaxing ambience and good facials! The staff was warm and friendly. What we wish was better is the food. The variety for breakfast is amazing. However, the execution of the cooking - the cooked dishes in general lack taste. I preferred the fresh salads,n cold cuts and tinned fish. The breads were dry and hard while the seafood tastes like thawed frozen seafood. The fish was soggy and flaked into lumps after cooking. We found the cuts of beef a better option than seafood unfortunately. This is a pity given it’s a seaside hotel. We were given one complimentary bottle of water which is not enough for us drinking 3L a day per person. And water cost quite a lot. We would love to have water dispensers to refill.