Chine orientale − Séjours de plongée sous-marine

Très bon séjour dans cet hôtel bien situé, un personnel au top je recommande

L’hôtel est magnifique mais le service laisse à désirer. Nous avions pris un double surclassement, une suite dans les étages supérieurs avec vue sur le Bund. Mais à l’arrivée nous nous retrouvons au 27e étage avec une vue plus que partielle. Nous posons la question au staff qui ne parle quasiment pas anglais (surprenant pour un hôtel de ce standing) qui fini par essayer de nous vendre un surclassement plus haut. Nous avons également raté le petit déjeuner le second matin à cause du fait que le staff nous a donné la mauvaise heure. Bref chambre et hôtel magnifique mais staff plus que bof.

Amazing hotel and service Fernando front the reception is very professional always happy to help and provide amazing service

Excellent

Très bon séjour dans cet hôtel bien situé, un personnel au top je recommande

L’hôtel est magnifique mais le service laisse à désirer. Nous avions pris un double surclassement, une suite dans les étages supérieurs avec vue sur le Bund. Mais à l’arrivée nous nous retrouvons au 27e étage avec une vue plus que partielle. Nous posons la question au staff qui ne parle quasiment pas anglais (surprenant pour un hôtel de ce standing) qui fini par essayer de nous vendre un surclassement plus haut. Nous avons également raté le petit déjeuner le second matin à cause du fait que le staff nous a donné la mauvaise heure. Bref chambre et hôtel magnifique mais staff plus que bof.

Le statut VIP n’est pas respecté et les discussions en amont n’ont pas été communiquées.

The hotel is very nice. However, the experience was let down by some of the staff. On arrival, the bell boy was most helpful with unloading our bags. However, the reception lady was clueless. Even though she quickly found my prepaid booking in the system, she went through screen after screen, clicking away merrily without explaining what she was doing. There were two other staff who walked by from time to time, looked over her shoulder and then walked away. A queue of guests behind us grew impatient. It took over 20 minutes before she finally gave us our room key, but without even a word of explanation of why it took her so long. The room was nice and tasteful, and the furnishing was top quality. We visted the spa/onsen. The reception lady asked us to leave our mobile phones in individual lockers and gave us each a number tag. However, the number tag did not match the locker number! On leaving the spa, she asked us to hand back the number tag before opening the phone lockers, Not surprisingly, the wrong lockers were opened and were empty. At first, she insisted that these are the correct lockers, and showed us the number on the key tags as proof. After a fashion, we persuaded her to open the phone lockers that we had actually deposited our phones. Bingo, our phones were sitting inside these! The breakfast buffet was below par. The cooked food was barely warm. It took a while before cutleries were provided after asking. Why aren't these available at a hotel buffet???

Too far away to downtown

Staff was extremely hospitable and kind. The place was near Shanghai Disneyland and the airport. The place was beautiful and clean. I would definitely go back and stay here. Very affordable!

The hotel is very nice. However, the experience was let down by some of the staff. On arrival, the bell boy was most helpful with unloading our bags. However, the reception lady was clueless. Even though she quickly found my prepaid booking in the system, she went through screen after screen, clicking away merrily without explaining what she was doing. There were two other staff who walked by from time to time, looked over her shoulder and then walked away. A queue of guests behind us grew impatient. It took over 20 minutes before she finally gave us our room key, but without even a word of explanation of why it took her so long. The room was nice and tasteful, and the furnishing was top quality. We visted the spa/onsen. The reception lady asked us to leave our mobile phones in individual lockers and gave us each a number tag. However, the number tag did not match the locker number! On leaving the spa, she asked us to hand back the number tag before opening the phone lockers, Not surprisingly, the wrong lockers were opened and were empty. At first, she insisted that these are the correct lockers, and showed us the number on the key tags as proof. After a fashion, we persuaded her to open the phone lockers that we had actually deposited our phones. Bingo, our phones were sitting inside these! The breakfast buffet was below par. The cooked food was barely warm. It took a while before cutleries were provided after asking. Why aren't these available at a hotel buffet???

Le statut VIP n’est pas respecté et les discussions en amont n’ont pas été communiquées.