Sully Pet-friendly Vacations

The hotel’s location and amenities were outstanding. The rooms are very spacious and the customer service was great. The elevators are slow and small so be prepared to wait! Also, there was an incident with one of the onsite restaurant’s staff members Tran who was very rude and unprofessional to the point her manager had to step in and ask her to go to the back! We reported her to the hotel Manager where the unfortunate incident was addressed but we did not allow that to ruin our stay because everything and everyone else at Omni Shoreham was great! We will definitely stay here again.

Every staff member we interacted with seemed completely disinterested in the guests. The woman at the front desk put us in one of the absolute worst rooms and didn’t explain how to reach the room which was on the second floor behind some doors that looked like big brown swinging kitchen doors. My husband and I were celebrating our 30th anniversary and wanted to go someplace special - we were so disappointed in the Sofitel DC experience. We will never go there again!

No housekeeping three days….didnt much care except it was a hassle to get coffee pods refill since no one ever came in my room. Unimpressed overall, except for location and comfort of bedding. $18 buffet is the same you get free at Marriott with the exception of juice ( xtra here).

I did have a suite so the room was perfect, housekeeping did not bother us for cleaning, we slept in til 10:30 and left the room around 11:30. Drinks are pricey even with the $15 voucher. I have no complaints and maot places were within walking distance or a short Uber ride. Taxis were also everywhere

Beautiful property with a beautiful view. The pool was under maintenance but we survived. Bring groceries or order online as no grocery stores nearby. Great being located near a Metro, just a short walk. Highly recommend.

Every staff member we interacted with seemed completely disinterested in the guests. The woman at the front desk put us in one of the absolute worst rooms and didn’t explain how to reach the room which was on the second floor behind some doors that looked like big brown swinging kitchen doors. My husband and I were celebrating our 30th anniversary and wanted to go someplace special - we were so disappointed in the Sofitel DC experience. We will never go there again!

I did have a suite so the room was perfect, housekeeping did not bother us for cleaning, we slept in til 10:30 and left the room around 11:30. Drinks are pricey even with the $15 voucher. I have no complaints and maot places were within walking distance or a short Uber ride. Taxis were also everywhere

Great experience overall. Wonderful room - excellent bed, bathroom, amenities. Housekeeping missed the mark one just one day - But overall great place to stay

Wonderful place to stay

The air-conditioning was very loud. There is no central airflow. The indoor unit is very loud, it is very difficult to sleep next to it. Also we were on the top floor near the elevator, it was very noisy, there was constant noise.

Staff was excellent. The food was the only disappointment, but there are several restaurants around.

Great location great helpful staff would highly recommend staying here close to Union station museums metro love this place we will be going back there again

No bar and you have to pay extre for parking $$ per night

Every staff member we interacted with seemed completely disinterested in the guests. The woman at the front desk put us in one of the absolute worst rooms and didn’t explain how to reach the room which was on the second floor behind some doors that looked like big brown swinging kitchen doors. My husband and I were celebrating our 30th anniversary and wanted to go someplace special - we were so disappointed in the Sofitel DC experience. We will never go there again!