Vietnam National Village for Ethnic Culture and Tourism Mountain Vacations

From the moment we arrived, we were impressed by the outstanding service. The staff were attentive and friendly. The high-speed internet and comfortable setup made working remotely easy. Plus, the location near West Lake and cafes is great for downtime.

The staff are very helpful and kind to their guests

Great property in a good location. Host was kind and quixk to reply. Very accommodating, letting me have early check in. Would recommend !

Great place. Large rooms and beautiful facilities.

We booked 2 adults and 2 children but we had to pay an extra surcharge for our daughter as she was considered an adult with 12 years and also for the 2nd child - even though it was in our booking - 2 Children - the reception removed the child surcharge after some negotiation . Family room was barely 20sqm and very small

Mike and the team were so accommodating and Made us feel very welcome celebrating a birthday- even providing a cake!

Best hotel in Hanoi Old quarter

The hotel is beautiful, clean and the service is amazing. It’s located in the old quarters so you need to be prepared for a busy and loud street. But once you enter the hotel, it’s feels like you walked in a completely different place

I took the standard room and it was very clean and modern. It is very small and compact, you litterally open the door into the bedroom and there is another door for bathroom. It was very hot when I was there, the A/C wasn't very strong but with the fan on, I could sleep well. The door key is also used to power the room and this is common in many places. So during the day, the room got hot and the fridge, warm. It takes about 20 min for the room to cool down once you put the power back on since it is a small room. There was a power outage in the middle of the night so it got real hot, for about an hour while power was restored. I heard power outages are comon in Hanoi so not the hotel's fault. For the price and location, you can't go wrong. If you want your fridge and room to stay cool during the day, I was told (unfortunately only during checkout) that I could have asked for a second key.

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.