East Coast Road Mountain Vacations

I had a wonderful experience at the hotel. The only thing I didn't like was the Spa. It was absolutely the worst spa and massage I've ever had and there was some suspicious behaviour in there which I avoided. However, I know that the spa is run separately. I would just recommend the management of this hotel to disassociate with the Spa and/or remove its mention from the website. Otherwise the hotel itself was perfect. Great food, great service, really wonderful experience.

The room was clean but needs to be upgraded as does the bathroom. The towels were old and looked unclean though I assume they were not. Street noise was immense. The hotel could ensure people do not honk or car alarms do not go off at 3 AM. Did not think there was location value for money. Paid a lot for the hotel. Enquired on the Promenade and other hotels were half the price. Food was charged at NY rate and was sub par. Drinks were also the most expensive I have had in India. Staff is courteous but did not appreciate being woken up at 12 for laundry delivery especially since it was not mine but my sons next door. All in all I do not think I would recommend this hotel based on my experience unless it was at 60$ a night.

5 star amenities but what defines a hotel is the staff. They were exemplary to say the least. Helpful, courteous and always with a smile. Even the doorman Mani and the restaurant team leader Sharat. The reception staff were impeccable with Gayatri, Mathi and team. Kudos guys.👏

Whilevthe staff was overly courteous the room was subpar. I had sekected Superior room and it was this bad, what would be an inferior room? Lol