Northern Phoenix Mountain Vacations

The rooms were very clean. The staff was wonderful. The bar staff also wonderful. All of the employees are amazing for Maintenance people in the morning everybody’s smiling and saying good morning my biggest challenge was the hours for the pool and lazy river and waterslide as well as the Maintenance or lack of in those areas. It was so rundown compared to the pictures online. I understand that they are adding a new Spa and I think a new swimming pool which I believe is needed the reception area is quite nice. I love the bar area and the play area for the Kids right off of the entry wonderful grass area but the walk from the main entrance hallways outdoor hallways, concrete elevators all need to be revamped repainted cleaned pressure washed something elevators need to be cleaned hourly almost like a bathroom in my opinion because they’re so far away from The main lobby area they’re more like apartment buildings but I truly feel if they remodel and buy new furniture new umbrellas for the Pool area towels were nice but I think my biggest issue was waterslide area. There were rusted railings that were quite dangerous for small children to be around. However, if it was just rated on employees, customer Service, interior of rooms cleanliness of rooms, I’d give it a five star but the rest of the property just needs a complete facelift!

The rooms were very clean. The staff was wonderful. The bar staff also wonderful. All of the employees are amazing for Maintenance people in the morning everybody’s smiling and saying good morning my biggest challenge was the hours for the pool and lazy river and waterslide as well as the Maintenance or lack of in those areas. It was so rundown compared to the pictures online. I understand that they are adding a new Spa and I think a new swimming pool which I believe is needed the reception area is quite nice. I love the bar area and the play area for the Kids right off of the entry wonderful grass area but the walk from the main entrance hallways outdoor hallways, concrete elevators all need to be revamped repainted cleaned pressure washed something elevators need to be cleaned hourly almost like a bathroom in my opinion because they’re so far away from The main lobby area they’re more like apartment buildings but I truly feel if they remodel and buy new furniture new umbrellas for the Pool area towels were nice but I think my biggest issue was waterslide area. There were rusted railings that were quite dangerous for small children to be around. However, if it was just rated on employees, customer Service, interior of rooms cleanliness of rooms, I’d give it a five star but the rest of the property just needs a complete facelift!

The rooms were very clean. The staff was wonderful. The bar staff also wonderful. All of the employees are amazing for Maintenance people in the morning everybody’s smiling and saying good morning my biggest challenge was the hours for the pool and lazy river and waterslide as well as the Maintenance or lack of in those areas. It was so rundown compared to the pictures online. I understand that they are adding a new Spa and I think a new swimming pool which I believe is needed the reception area is quite nice. I love the bar area and the play area for the Kids right off of the entry wonderful grass area but the walk from the main entrance hallways outdoor hallways, concrete elevators all need to be revamped repainted cleaned pressure washed something elevators need to be cleaned hourly almost like a bathroom in my opinion because they’re so far away from The main lobby area they’re more like apartment buildings but I truly feel if they remodel and buy new furniture new umbrellas for the Pool area towels were nice but I think my biggest issue was waterslide area. There were rusted railings that were quite dangerous for small children to be around. However, if it was just rated on employees, customer Service, interior of rooms cleanliness of rooms, I’d give it a five star but the rest of the property just needs a complete facelift!