Central Zone Mountain Vacations

Heater did not work Poor in light Staff not to friendly

Great hotel, very good location in a safe area when a foreigner can walk in the evening. Very good value for money. Great breakfast, large rooms, helpful staff. What else does on need?

I think the hotel staff makes this property so special. Yes great location, great rooms but the staff makes it special. I don’t think I was told no the whole visit. If I could think of one negative it could the gym. The equipment could use an update but a Smart Fit was across the street which was a really good gym connected to a great mall.

Had a wonderful 2 night stay, some small issues with their face recognition technology

Buena ubicación, cerca a zona de tiendas y restaurantes. Personal muy atento e incluye desayuno buffet. De lo mejor en la zona de jardins. Me hicieron upgrade y la habitación estaba recién remodelada.

I think the hotel staff makes this property so special. Yes great location, great rooms but the staff makes it special. I don’t think I was told no the whole visit. If I could think of one negative it could the gym. The equipment could use an update but a Smart Fit was across the street which was a really good gym connected to a great mall.

We booked a lux apartment. Check-in was easy, and our bags were quickly taken to our suite. The suite was beautiful, with a well-equipped kitchenette, very comfortable lounge, good sized bedroom with very comfortable bed, well equipped dressing area, safe, and a fantastic luxurious bathroom. There was also a separate small washroom. Outside, there was a full length balcony running the length of the lounge and bedroom. The hotel itself is in a fantastic area that felt very safe well into the evening and had many great restaurants, bars and shops within a 10-15 minute walk. I would 100% come back to this place if I was in Sao Paulo again, it is 10/10. The only slight criticism is the breakfast is just okay - not bad, but not great - but the one time we ate dinner we had fantastic service and delicious food. The second reason I would recommend this hotel is because of the outstanding staff. I was travelling with my wife for our 25th wedding anniversary, and I very stupidly left my gold wedding ring in the room and didn't realise until I had passed through airport security. At many hotels I think you may not get such a valuable item back, so I was immensely relieved and grateful when I called them to be told they had it. They very kindly arranged for the ring to be returned to me in the UK (at my expense, of course) and they patiently dealt with the courier DHL (who were incompetent throughout) over several days. Thanks to the staff, I have my ring back - thank you!!!