Northeast Mountain Vacations

Great experience overall. Room faced the sun, so the AC struggled in the morning and midday. Other than that great room, staff, and amenities.

Very good no problem

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Super clean room. Staff were all pretty professional. Location was easy to get in and out… Ride share accessible. Located near some shopping by car. Lobby and Lounge are very comfortable. Would stay here again.

I had a lovely stay at the Benson - the rooms were clean, the bathrooms were updated and generously sized, and the property couldn’t have been better maintained! Great spot if you need accommodations in the Aurora area.

We recently stayed at The Arrabelle during a special Colorado trip with my elderly parents. The property itself is beautiful, the location in Vail is excellent, and the front desk staff were courteous and genuinely tried to help when we raised our concerns. Unfortunately, our assigned room did not match the expectations created by the room photos used during booking. While I understand that hotels use representative images and room assignments vary, our room overlooked an enclosed courtyard and neighboring buildings with virtually no view or privacy. It felt much darker and more enclosed than the bright, open rooms shown in the listing. Another challenge was the unusually high beds. My elderly mother had significant difficulty getting in and out of bed, which made the stay less comfortable for her. We asked if another room was available, but the hotel was fully booked, so we understand there was little the staff could do at that point. My biggest suggestion would be for the hotel to provide clearer information about room views or offer room categories based on the view (courtyard, village, mountain, etc.). That would help guests choose the experience they're expecting and avoid disappointment. The hotel itself is lovely, and the service was polite. I simply wish the room we received had better reflected the experience presented during booking.

Property is clean but dated. Spa service was good but amenities could be better. Staff was great, room was spacious and comfortable. Just needs an overall refresh.

Very good no problem

Super clean room. Staff were all pretty professional. Location was easy to get in and out… Ride share accessible. Located near some shopping by car. Lobby and Lounge are very comfortable. Would stay here again.

I had a lovely stay at the Benson - the rooms were clean, the bathrooms were updated and generously sized, and the property couldn’t have been better maintained! Great spot if you need accommodations in the Aurora area.

Tru is a reliable brand. There is ample breakfast and fitness center. The lobby is clean and so are the rooms which have full cable tv and youtube. I will stay again

Very good no problem

The breakfast selection was amazing.