Malaysia Mountain Vacations

We had a 4 day stop over here ,just to relax. I knew there was some renovation work going on but not to much and not at weekends. There was loads (its a large extension project) and work carried on all through the weekend. Totally spoiled the garden views. The whole hotel is very dated ,tatty and my room clean wasnt great. The room felt slightly damp when we went in as if it has been un used for sometime. Also we had no rail in the wardrobe just 2 hooks ( i did report this to reception) which ment we had cloths laying around unable to hang up. The pool area is a little run down . No bar , no drinks at all. No staff most of the time. The pool was also completely shut on one of our days. Without any warning ( i just ignored the closed sign). There is in fact no bar in the hotel at all. You cannot get anything to drink except tea, coffee, fruit juice or water. There is no wine at dinner. Just water. The restaurant isnt up to much . The whole place is really past its sell by date. After all that the staff were very sweet and helpful and the bed was very comfortable. I wouldn't recommend for western travellers. No mention

Room with the pool and see view. Spacious arrangement. Complementary Fruits. Friendly Staff. Entertainment. Free activities in the morning. Will enjoy more next time.

Clean room, nice area but we felt like the staff were all quite vague with instructions (especially at the spa) or blunt when you tried to talk to them. The spa is expensive and the restaurants aren’t really anything to rave about so don’t get stuck there for 10 days with only a few restaurants to choose from like we did. There is nothing else around the area. Breakfast was decent.

This is my second at this property.The room and facilities are modern and relatively new and well kept. However, the staff needs to be better trained. On the last day of our stay (our rooms had late checkout), we went back to the rooms to prepare for checkout, but we were locked out of the room. We went down to reception and the staff said she fixed the issue, so we went back up again only to find the keys still didn't work. So we went to reception again and was told it was fixed for the 2nd time. Upon reaching the room, the keys still didn't work. We had to go to reception for the 3rd time before we can finally enter the rooms. The staff didn't apologise or make any effort to call for additional assistance and was quite indifferent to the situation. We stayed at so many properties before and if a similar room lock out situation occurred, the other properties would have asked a staff to accompany the guest to check on the room after the 2nd attempt failed, but unfortunately, this was not the case here. A good property only to be let down by bad service.